Jan 152013
 
 Antarctica a wild frontier

Handling zodiacs in Antarctica may look easy but it ain’t!

As members of IAATO (International Association of Antarctic Tour Operators), we are kept up to date with all sorts of news from the ‘white continent’. Yesterday I got an email newsletter aimed at the field staff of Antarctic ships which reminded me just how wild Antarctica is.

There’s a danger that we think of everywhere being tamed by human technology whereas in fact, there is still very much an element of the unknown and unpredictable when it comes to Antarctica. This is worth bearing in mind for anyone considering a cruise to Antarctica though of course it’s precisely its wild nature which attracts so many of us in the first place.

This week one of the Silversea Cruises had to turn back about 8 days into a voyage to South Georgia and Antarctica because of the severity of the seas – this is in early January. Luckily nobody appears to be hurt but it’s telling that despite all of the preparations and experience, a large, luxurious ship can be sent back to port by the weather.

On a smaller scale, it seems that the ice has been misbehaving this year:

The ice conditions have been a little problematic this year and there have been a number of incidents involving ice closing in on operations. We prefer not to provide the ships’ names here but two incidents were reported in December. The first was at Brown Bluff during a blue-sky day with almost no wind. During the landing, the sea ice moved in very quickly and before the EL (expedition leader) could get all the passengers back to the landing site, the site was completely closed by sea ice. Every technique and possible landing area was used to try and get the boats and visitors off the shore, including man-hauling a Zodiac over the ice. A normal three-hour landing turned into a nine-hour effort to clear the landing site. Nobody was hurt or became hypothermic, and the passengers viewed the event as a bit of excitement and a great bonding event.

The second incident occurred close to Paulet island, where the ice conditions had prevented landing, so it was decided to conduct a Zodiac cruise, as the weather conditions were good: blue skies and no wind. The ice, however, was moving quickly and within 30 minutes of the Zodiacs being in clear water, the ice had moved in. The boats started returning back to the ship, when one of the Zodiacs hit a piece of ice and the engine failed. This Zodiac was soon encircled with ice and the other Zodiacs were unable to pull him out. Finally, the ship managed to break a clear channel for the Zodiac to escape into clear water. In total the Zodiac was stuck for a period of 75 minutes, but fortunately there were no injuries or hypothermia and the operation ended safely.

A common factor in both these cases was that it was a blue-sky day with no wind, but deceptive tidal currents. With both situations, the ELs were highly experienced and dealt with the problems calmly. Thus, other than delays, there were no real issues.

Lessons learned

Incidents will always happen. The trick is to ensure that firstly, those involved have the right skill sets to deal with what is happening and secondly, that lessons are learned.  Each incident provides useful reminders and opportunities for field staff to become more experienced and learn from the episode.

Feedback from the EL on the Brown Bluff incident noted that changes in wind speed, current and tides all played a role in being caught by the ice. For example, these experiences highlight the usefulness of having one or more people responsible for watching the movement of ice, and good coordination with the bridge. Get the bridge to give regular updates, without necessarily being asked, as they have a higher vantage point to those on the landing site. It is always a good idea during Zodiac cruises to buddy up by using two boats, with each always watching out for the other.

Be hyper-vigilant in ice and, of course, when doing Zodiac cruises around icebergs, please ensure that you don’t go over the foot of the iceberg; remain far enough away from the iceberg so that if it should roll or a bit breaks off that you and your guests are not injured by falling ice. Pleneau this season has had very tightly packed icebergs, so it is an area to be super careful when cruising around the bergs. It is worthwhile to refresh your memory on the guidelines for small boat operations in the vicinity of ice.”

I think the above reinforces not just the wild nature of Antarctica, but also the amazing levels of skill and training which Antarctic teams undergo in order to ensure that visitors are kept safe. These people are more than your average tour guides!

If you want to join us in Antarctica, we have some fantastic new options for expedition cruises to Antarctica for the 2013/14 season. Or call us on 01273 676 712, we’re here 9am-6.30pm GMT on weekdays.

Dec 182012
 
nocents It makes no cents

Fabulous attention to detail on the pricing

The London Olympics were magnificently staged and delivered. Even without the barrage of medals, we should be proud of the ability to deliver such a massive project with such precision. However, I want to celebrate some of the incredible attention to detail shown by some airlines in Latin America.

This recent message from Ecuadorian airline Tame announces their new flight between Quito and Lima. In case you can’t see the image clearly, the price Quito-Lima return is $299.50. In contrast, the price Lima-Quito return is $299.54. Given that these prices are from (‘desde’) you would think that they would be able to let those pesky 4 cents just slide in order to massively simplify the message. But no, in the brave new world of precision pricing, accuracy is everything.

You look at a departure board pretty much anywhere in the world and flight departures and arrivals are at 5 minute intervals. No such vagueness in Brazil, leaders in precision timetabling. Flights there are scheduled to depart at times like 15:32 or 00:17.

Given the complexity of airline scheduling, tweaks to timetables are the rule rather than the exception. You’d be amazed at how many of these tweaks are contained within that 5-minute margin of error. We know because in Brazil if a flight time changes by 1 minute (and they do) we get a  ”schedule change notification”. It’s quite normal that between booking and clients flying we’ll get four or five of these notifications, each of which needs to be checked and signed off by us.

Rather than get annoyed at this time wastage, we’ve turned it into a game: how close to the original departure time you can get with the most changes. I think the record is six changes eventually settling back on precisely the original departure time, 08:46. What time the plane actually took off is anyone’s guess of course.

Finally, this brings me to the team who run our hikes in Brazil’s beautiful Chapada Diamantina. This year’s discussions on rates have included precision catering. As of 2013, the picnic lunches will contain “2 sandwiches, 1 fruit, 1 fruit juice, 1 egg, 1 tomato, 1 gum, dry fruit, 1 candy and a peanut.”

Dec 182012
 

pants Knickers off at New Year

The best moment of the festive season thus far was provided by Gloria, our resident and somewhat glamorous Colombian team member. Standing by the tills in Homebase holding an enormous bunch of mistletoe over her head, she was innocently asking the purpose of this funny plant. In the background were a lot of rather hopeful looking Christmas shoppers.

In an effort to even up the cultural scorecard, here’s our quick guide to the festive season in Spain & Latin America.

The most obvious difference is that Christmas as we know it doesn’t happen. Christmas Eve is when families come together for their big celebratory dinner. The 25th December is usually therefore a rather slow day, much like our Boxing Day. Gifts are exchanged not on Christmas Day but on Epiphany, 12th Night if you prefer. Though the running order is different the essential content of these days is recognisably similar. It’s New Year’s Eve where our cultures part ways.

While we are singing Auld Lang Syne, in much of South America, the New Year is best welcomed whilst wearing yellow underwear. It brings you luck and prosperity apparently. If you are going the whole hog, wear them inside out before midnight then switch them round at midnight.  In Spain, it’s red knickers that do the trick.

Common to both Spain and Latin America is that you have to eat a single grape between each of the midnight chimes in order to bring luck for the year ahead. This quite simple task is massively complicated if you attempt to switch your knickers round at the same time.

One of my personal favourites comes from back in South America. If your desires for the coming year include travel then pop your suitcases by the door. When midnight comes, go for a walk around the garden with your empty bags.

In the same vein of self-fulfilling prophecy is the tradition of stuffing your pockets with cash in order to be richer in the New Year.

Perhaps a less theft prone idea to attract wealth is to drop a ring into your glass of champagne.

Possibly the most bonkers, is for anyone who wants to get married in the coming year. Simply head to the nearest church and, as the New Year rings in, stand up and sit down with each chime. Job done.

A rather lovely tradition from the high Andes is to make papier maché dolls representing all the bad things which have happened in the previous 12 months. At midnight you burn them in order to leave them in the past. For the arts & crafts averse, simply write down the bad things on a piece of paper and burn those.

Elsewhere, coloured candles bring luck for the coming year. Blue candles bring peace, yellow brings abundance, red passion and green health. White candles bring clarity and orange, perhaps most ambitiously, bring intelligence.