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01273 676 712

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01273 676 712

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Consumer protection

At Pura Aventura we understand that we have a duty to protect your money. No matter where you are from, we are a responsible tour operator dedicated to managing our affairs in a way which ensures that your money is safe with us.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under ABTOT Combined and The Package Travel and Linked Travel Arrangements Regulations 2018 for Pura Aventura Limited, ATOL number 5408, and in the event of their insolvency, protection is provided for the following:

non-flight packages; flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU; and flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under ABTOT Combined.

ABTOT Combined cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made by customers outside the EU are only protected by ABTOT when purchased directly with Pura Aventura Limited.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here.

All the flights and flight inclusive holidays on this website are financially protected either by ABTOT Combined or the ATOL scheme. When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

Consumer protection in this context relates quite specifically to financial protection but we also take our duty of care very seriously. For more information on how we strive to make sure that you are safe on holiday, please read about our work on Health & Safety. For more information on how we protect the places we work, please read about How We Work.

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