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Independent reviews

The feedback you see here is verifiable, independently gathered for us by Feefo - the global feedback engine. Feefo send out an email to all of our guests when they return from their holiday asking for feedback. We have the right to reply but can’t stop feedback showing up here. Nor do we choose who to include or not to include. What you read below is what they have posted most recently.

Star Star Star Star Star

Andalucia

On our service...

We have used Pura Aventura several times and have always received excellent service and advice. Their knowledge of the country, what is available with respect to hotels, travel etc. is always impressive and they put in a lot of effort to ensure that you get the holiday you want. In our experience all of their local services are equally reliable and helpful.

On the trip...

We wanted to do the Inn-to-Inn walk in Andalucía and Pura suggested a complementary itinerary to take us up to the planned two weeks away. We had some knowledge of the area but the suggestion to go to the Sierra Subbetica and the Sierra de Grazalema/Ronda was just what we were looking for. As ever we found their advice just right for us and the choice of hotels excellent - again their knowledge of the area is invaluable and saves a lot of time sifting through all the options on the Internet! The inn to inn walk in the Sierra de Aracena was lovely - beautiful countryside, lovely villages, interesting wildlife and local culture and very few tourists.

Brian and Liz Crathorne, Maidenhead - 19th April 2017
Star Star Star Star Star

Chile

On our service...

PUra was very, very responsive as the planning went along. And as important, the people they use for guiding and accommodations were wonderful! They were open, friendly, shared much of their personal lives with us, and gave us real insights into Patagonian life. And finally, we had one crisis while there and Pura responded quickly and very intelligently. So, what more could one ask for?

On the trip...

I speak only of Patagonia. Patagonia is a fantastic destination with wonderful people there, unparalleled and unspoiled natural beauty, and just enough infrastructure to make comfortably doable.

Elizabeth Rolph - 13th April 2017
Star Star Star Star Star

Catalonia

On our service...

Very efficient and effective organisation. Customer service very approachable.

On the trip...

A great walking route with superb accommodation and great food.

Ellen Robertson - 8th April 2017
Star Star Star Star Star

Costa Rica

On our service...

Just very impressed with their ability to 'get' what we wanted from our trip to Costa Rica. A 17 day itinerary, not one thing we wanted to change! All our lodges were amazing, the people who organised our activities were so professional and friendly. Every thing helped us to have one of our best holidays ever. I have already recommended them to a very good friend and am sure we will use them again in the future.

On the trip...

see previous comment including holiday experiences

Catherine Welburn, Bridlington, East Yorkshire - 6th April 2017
Catherine, 

I might get a t-shirt made of your comments! They have had the team beaming today, thank you. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica

On our service...

Thanks to Pura Ventura's itinerary, we were given more than a taste of what Costa Rica has to offer: driving North to South on the Pacific coast, we were bowled over by its wonderfully diverse landscape with dry, cloud and rain forest. Against this backdrop, we enjoyed great accommodation, excellent food, amazing bird-watching and successful fishing expeditions - a recipe for a fantastic holiday.

On the trip...

Pura Ventura listened to our requests and managed to tweak our itinerary so skilfully that it matched our expectations perfectly.

30th March 2017
...which is precisely what we try to do. Thank you for noticing, it is so rewarding to read how much you appreciated and enjoyed your time in Costa Rica. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica

On our service...

Excellent country knowledge from Pura helped make our Costa Rica holiday one to remember. From the beginning David was great in suggesting an itinerary and working with us to adjust so we got the very best of the country for our 10 night stay, tailored to suit our likes/dislikes. The holiday guide sent out was full of very useful information which enhanced our time there even more. Thank you so much!

On the trip...

Costa Rica was a fantastic country for us to visit as we love nature and the outdoors life. Travelling across from the Caribbean coast to the Pacific coast meant we got to see so much of the country and enjoy the changing landscape. Even longer drives seemed short as each corner turned meant another stunning view!
Yes, Tortuguero was a little 'mass tourism' (which was explained to us by Pura so not unexpected) but was worth the wildlife and joy of travelling by boat. Basque de Paz was a complete hidden gem near the Poas volcano and Rio Perdido the right mix of luxury and adventure. We really felt in the middle of nowhere there after the 5k drive down their long bumpy track and thoroughly enjoyed the thermal spring, zip lining and of course delicious food and wine! Finally Luna Azul near Ostional was a beautiful place to stay and gave us the opportunity to explore the villages on the Nicoya Penninsula (and practice rally driving on the dirt roads!) Even the stop-over hotel we stayed in near the airport when we first arrived had stunning views and a large variety of birds. Couldn't recommend more

Laura Fraser - 30th March 2017
Laura, 

How great that you mention our holiday guides as having helped you get even more from your time in Costa Rica. We spend a lot of time and energy getting those right so it is very pleasing to think that they are doing their job so well. 

Thank you!
Thomas
Star Star Star Star Star

Costa Rica

On our service...

Efficient and prompt

30th March 2017
Star Star Star Star Nostar

Costa Rica

On our service...

6 different very varied venues. Food excellent. Service usually good. Locals charming and willing although not always accurate with information. Maps & Sixt info sometimes unreliable. Snorkelling disappointing. Birdwatching and guiding excellent. Zip wiring should not be prepaid, was wasted by us but some other popular trips should be pre booked because of great demand. We were lucky only because hosts were able to juggle other guests itineraries. Fantastic trip. Would recommend PA but with caveats as above.

On the trip...

Already done this as in the slot above!

Anthea Foster - 15th March 2017
Anthea, 

Thank you for your comments, I am delighted to hear that you had a fantastic trip to Costa Rica and felt that you benefitted from our experience - I know we got you to Ostional to see the turtles which is great to hear. 

All the best,
Thomas 
Star Star Star Star Star

Andalucia

On our service...

Excellent, from first contact to completion of the holiday. In particular, Pura Aventura was quick to "get" what we wanted from the holiday in terms of comfort & activity, and the eventual tailor-made plan proved spot on.
We stayed in 4 hotels over 10 days, and each was different and very comfortable for us. Saved me hours of work in planning and achieved a better result. What's not to love?
We had a mix of walking, sight-seeing, and relaxing. In particular, the rural & National Park destinations were excellent and the guiding services added a lot to the experience.

On the trip...

Excellent tailor-made guide to further explore an area we had visited briefly before.

14th March 2017
High praise indeed, thank you. It's such a wonderful time of year down in Andalusia as well so I am delighted that you enjoyed yourselves so much. From all the team, thank you. 

All the best,
Thomas
Star Star Star Star Star

South America

On our service...

Excellent with information and advice before the tour, so we got just what WE wanted.
The hotels they booked were expensive but first class - perhaps Rincon Del Socorro needs a new cook, but their superb guide for widlife made up for this.

Extremely helpful in recovering a small but important bag that got left behind during a change of cars.

Searching for something to criticise, the transfer agent in Brazil failed to link up with the one from Argentinia.

All in all a memorable 5 star adventurous holiday

Peter Nicholson, Chichestwr - 27th February 2017
Peter, 


Thank you for taking time to share your thoughts, I am delighted that your trip was such a success and that you felt it suited you so well - that's what we try to do. On a four week trip covering some very remote parts of Chile, Argentina & Brazil that you have to search for something to criticise   is pleasing. That you found something, less so! It all helps us improve, so thank you.


All the best,
Thomas
Star Star Star Star Star

Costa Rica

On our service...

Our third holiday with Pura Aventura. As usual a lot of thought went into the planning and another excellent holiday organised by them.

On the trip...

Loved the country, the people and the scenery. Would have loved to have seen more birds. Great place for a holiday.

Sarah Pearson, Southampton - 25th February 2017
Sarah,

As ever, thank you for your loyalty and feedback - it's always a pleasure to work with you! I am delighted that you enjoyed Costa Rica so much.

Speak soon,
Thomas

Star Star Star Star Nostar

Costa Rica holiday

On our service...

We booked Costa Rica Untouched. Most of it was. The lodges and locations were amazing but we didn't think that the Rio Celeste Hideaway was really in keeping with the lodges. It was more of a hotel and didn't have that intimate and personal touch
The organisation was brilliant. Everything went very smoothly

Jane Casterton, London - 21st February 2017
Jane,

Thank you for taking time to share your thoughts. I am delighted that you felt that Costa Rica was untouched on the holiday we put together for you. With regards Rio Celeste, it seems like it has got a bit busier than was previously the case so we are keeping a close eye on things there - that the other 14 nights were first rate is great to hear though. 

Thanks again,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

Fantastic. Well put together and ran smoothly

On the trip...

Fantastic holiday well put together and ran smoothly

Renee Ross, Peterborough - 13th February 2017
Renee,

Thank you again for your loyalty and appreciate your love of Patagonia. Your detailed email was particularly helpful and much appreciated by all the team here. 

Thanks again,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

Well thought out, tailor made tour. We really enjoyed the variety of accommodation and locations and felt we got a good 'feel' for the country.
The roads, though, were a challenge and we felt that the travel times were a little optimistic. We particularly appreciated the fact that the lodges were small and often off grid and eco friendly. There were opportunities to follow any particular interests, bird watching, kyacking, hiking etc. All the lodge managers and staff were really friendly and helpful.

12th February 2017
It's great to hear that you felt that you got a real sense of Costa Rica - that's not always easy at all but it's something we really do try to achieve with our trips so thank you. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

Nice personal service

On the trip...

One hotel was a little disappointing

David Donner - 9th February 2017
David, 

Thank you for your kind words. We have asked which of the hotels you didn't like so much, it all helps us learn with is much appreciated. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

After researching Costa Rica for several months I came across Pura Aventura. After contacting David with an idea of where we wanted to go he came up with an itinerary that suited our needs. Everything went smoothly during the 3.5 weeks that we were away and the couple of queries that we had were quickly answered. Many of the hotels we stayed at were excellent, a couple were slightly quieter than we may have chosen ourselves, but everywhere we stayed we were welcomed and recieved friendly service.
Time to start planning the next trip to the southern Pacific side of the country!!

On the trip...

Costa Rica is a fantastic country - so much wildlife and so many places to visit. We will be back!

Nicole Calver - 5th February 2017
Star Star Star Star Star

Catalonia Inn to Inn

On our service...

A lovely trip including LOTs of walking through beautiful Catalonian landscape, through middle aged villages to very personal and quite luxurious hotels with great local food. We were very well taken care of after10 hours exhausting walks sometimes 👌🏼Many great surprises during the trip, nature, art, food.

Boel Andersson - 13th January 2017
Boel,

How lovely to hear that you had such a good trip, particularly at the end of the year when days are colder and shorter though compared to December in Sweden, presumably Catalonia is relatively balmy! Thank you for taking time to share your thoughts and we very much look forward to welcoming you back to Spain soon. 

All the best,
Thomas 
Star Star Star Star Star

Chile holiday

On our service...

The thought put into the itinerary in the pre holiday process was first class. Our programme was well balanced and worked! The day by day instructions were well prepared and gave us a good idea of what to expect. Good ideas for activities on 'free days' and great restaurant recommendations. Will use them again and recommend to friends.

On the trip...

Great accommodation, route and activities. Very happy customers.

Mike Harrison, Cheshire - 22nd December 2016
Mike,

Thank you so much for sharing your thoughts, and also for your wonderfully detailed feedback on the phone. I can't wait to use the river ferry next time I'm in Patagonia! 

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

From the very start, they understood our requirements and their attention to detail was superb. All accommodation was excellent, better even than anticipated. When an initial problem arose with the car hire, both Pura Aventura and their agent, Costa Rican Trails, were immediate in their attention to the problem, which was resolved to our total satisfaction. Pura Aventura with a personalised holiday, full of adventure and excitement, comfort and relaxation in equal measure.

On the trip...

Worth every penny. A holiday to remember in a country of contrasts. Friendly people and amazing wildlife.

Mike Frost - 21st December 2016
Mike, 

Thank you so much. I am still basking in the glow of my November/December trip to Costa Rica, I'm delighted that you had as good a time as I!

All the best,
Thomas
Star Star Star Star Star

Chile Southern Highway holiday

On our service...

An amazing holiday that exceeded our, very high, expectations. The itinerary suited us perfectly and the information provided was first class, packed with insider tips and information.

On the trip...

This trip is a blend of excellent food, exploration and adventure with the bonus of characterful, luxurious accommodation.

Andy Montgomery, Canary Islands - 14th December 2016
Andy,

I am so delighted that you enjoyed Northern Patagonia so much. Being in the industry yourself, I take your words as high praise indeed! 


All the best,
Thomas 
Star Star Star Star Star

Picos Inn to Inn

On our service...

Excellent holiday, well organised and someone always there if you need help

On the trip...

Good maps, a gps and directions which helped us on our way. The Picos are amazing, so unspoilt

11th December 2016
Thank you. It's great to hear that you had help when you needed it but also felt that the maps, gps, etc worked so well. And aren't the Picos de Europa wonderful?! 

All the best,
Thomas
Star Star Star Star Star

Ecuador & Galapagos

On our service...

On the whole an excellently arranged trip to mainland Ecuador and the Galapagos. The attention to detail in arrangements left as much time as possible for us to just relax, enjoy & savour a fantastic experience.
My only gripe would be with the selection of a very expensive hotel for our last few nights on Santa Cruz, which although very impressive, considering the amount of time we actually spent there, could have been replaced with a cheaper, more central hotel without having any impact on the enjoyment of the trip. At least another hotel option could have been offered at time of booking.
This doesn't take anything away from our experience, and we would happily look to Pura Aventura again when we next travel to South America.

4th December 2016
Thank you for your kind words, it's great to hear that you had such a fantastic time in the Galapagos and Ecuador generally. 

With regards your hotel in Santa Cruz (Waterfront Inn), it is a very nice place, not least because it's set apart from the busy-ness of the town. For us the hotel is great value compared to other options in town which, though they look cheaper, are often much more expensive. At best, they are marginally less money per night but offer a significantly worse experience. We've looked at most of the hotels in Santa Cruz and give honest direction/advice based on that experience. Where we have a fancy option A and a less fancy but also good value option B, we do present those. We really just don't have a workable option B in Santa Cruz, hence not suggesting alternatives to you. 

I hope this clarifies our thinking. Again, I am delighted that your experience was so positive overall. 

Thank you,
Thomas
Star Star Star Star Star

Costa Rica & Nicaragua

On our service...

We had planned a trip to Costa Rica and never considered Nicaragua as a destination until Pura suggested it as an option. We are so glad that they did. It was fantastic to spend time somewhere where mass tourism has not found. It was such a contrast to Costa Rica, but embrace the rustic no frills experience, you'll love it. We did.

On the trip...

A great experience that we'll never forget - thanks Pura

Martin Blow - 23rd November 2016
Martin,

It's so great to hear that David was able to encourage you to try something new in Nicaragua. As you say, for some people it's a perfect and unexpected contrast to Costa Rica. I am delighted that you and the family had such fun. 

All the best,
Thomas
Star Star Star Star Star

Pyrenees holiday

On our service...

This was our third trip organised by Pura Aventura and we have come to rely on them understanding exactly what sort of holiday we want.

On the trip...

The itinerary and hotels could not be bettered. We loved their choice of small hotels where the owner is very hands-on and gives advice and suggestions to guests that is specific to them, and not just general tourist office publicity. We covered the north of Spain from Barcelona to Bilbao in 2 weeks. We mixed town and country, mountains and sea, and ate fabulous food everywhere we went.

Sarah Fry, Winchester - 21st November 2016
Sarah,

Thank you so much, your loyalty is very very much appreciated. I also love your comments above as they sum up exactly the experience we hope to achieve with our holidays. Thank you!

Thomas 
Star Star Star Star Star

Basque Rioja holiday

On our service...

Well planned itinerary delivered by an excellent guide

Barry Marshall, Guildford - 15th November 2016
Barry, 

Thank you, I am delighted you enjoyed your time with Xabi in northern Spain.

All the best,
Thomas
Star Star Star Star Star

Basque Rioja holiday

On our service...

Everything was arranged so well, as well as impromtu response to unplanned events - a lost passport and a bereavement.

On the trip...

We had a thoroughly exciting itinerary, with lots of interesting excursions; cultural, gastronomic, viticulture, plus some beautiful guided walks.

Philip Jones, Hove - 15th November 2016
Philip,

Thank you so much for your comments, and your earlier email, which really brought your trip to life. It sounds very much like you all had a blast with Xabi exploring his Basque homeland. For the life of me I don't know how you got him drinking white wine. Congratulations! 

All the best,
Thomas
Star Star Star Star Star

Highlights of the Camino

On our service...

Everything went smoothly. The booking process was great. I had help with train tickets and the local reps in Spain were fantastic

On the trip...

Good value for money; consistently good hotels

Helen Jones, Manchester - 18th October 2016
Helen, 

Thank you for this, I am delighted that you enjoyed your highlights of the Camino de Santiago so much. I know you have travelled with our competitors a lot so to say that this was your best walking holiday ever means a great deal, thank you from the team here and the gang over in Spain too. 

All the best,
Thomas 
Star Star Star Star Star

Andalucia Explorer

On our service...

Very attentive an on the case. A great personal service

On the trip...

A great personal service and trip

18th October 2016
Thank you so much for taking time to share your thoughts, Sarah in particular is delighted that you enjoyed your meal overlooking the Alhambra! 

All the best,
Thomas
Star Star Star Star Star

Natural Peru

On our service...

Overall organisation was excellent. Everything proceeded to plan.Most of the suggested activities proved successful

David King, shrewsbury - 14th October 2016
David, 

Thank you for this, I am delighted to hear that everything went to plan. We'll be in touch to find out which activities worked best for you and which you thought could have been better. I very much appreciate your taking time to share your thoughts though. 

All the best,
Thomas
Star Star Star Star Nostar

Andalucia holiday

On our service...

Pura organised 6 days of walking with hotels before , after and on the walks. They sent out a professional pack for the holiday and all the communications / instructions with them were clear

On the trip...

Holiday was well planned, excellent hotels and recommendations on where to eat and places to visit. The walking notes were OK ... but I think there could have been a bit more explanation sometimes about whether you were going up or down !!. but the routes did take us on fabulous paths and the views were sensational. I'd never been to Andalucia before and I was not disappointed and I want to go back.

13th October 2016
Great to hear that you enjoyed your first taste of Andalusia so much. I'll check the notes again to see where we can be clearer about the ups and downs, with inn to inn walks, the walking notes are an endless task - like painting the Forth Railway Bridge! Thank you again for sharing your thoughts. 

All the best,
Thomas
Star Star Star Star Star

Spain Explorer

On our service...

Pura went out of their way to ensure that we had a personalised holiday and one that we would remember forever. The detail and planning, with telephone calls and emails to ensure our needs were met, was excellent an made a real difference. Their local knowledge of off the beaten track hotels, restaurants and sites to visit were perfect. They even ensured that we had a special meal for our wedding anniversary with a taxi collection us and taking us to a Michelin Star restaurant for a tasting menu. Thanks Pura for everything. Val & David

On the trip...

Absolutely value for money, we never mind paying for a quality experience which is what Pura always provide and they always go the extra mile.

David Leal-Bennett, Hitchin - 13th October 2016
David,

You are so very welcome, it's so rewarding when people appreciate the thoughtful work that's done by Sarah and her team in particular. 

Thank you,
Thomas
Star Star Star Star Star

Spain Explorer

On our service...

Excellent walking holiday through Andalusia. Beautiful scenery. Hotels ranging through highest quality to quirky. Brilliant.

On the trip...

Superb holiday. Nothing to fault. Walked through olive and sweet chestnut groves. Brilliant hotels. Ate white figs whenever we could and pomegranates too! All from the hedgerows. Perfect.

Val Leal-Bennett, UK - 12th October 2016
Val, 

I love your take on Andalucia, it's so evocative! Mouthwatering even. 

Thank you too for your loyal custom - see you in Chile! 

All the best,
Thomas
Star Star Star Star Star

Basque Rioja Inn to Inn

On our service...

We both thoroughly enjoyed our Rioja-Inn-to-Inn walking trip. The walks were challenging but very satisfying and full of contrasts. We think you guys are a dab hand at choosing accommodation too, all of which was excellent, from the palatial Guendulain to the very homely guest house of Guy and Mariibel, who were most hospitable, with superb, superb, superb food by Robert and Chantel (our two best meals of the entire trip). On the subject of food, our only quibble was that none of the hotels had been warned that one of our party is a vegetarian. We acknowledge that your notes say that hotels should be reminded on arrival.

On the walk from Genevilla to Laguardia we passed by several dolmens without realising it and we feel that these might be worth a mention in the notes. We understand that it's not everyone's cup of tea but, on the other hand, pre-history is becoming a very popular subject. The walking route actually passes a prehistoric village site, which again is not mentioned in the notes. We visited the village, La Hoya, clearly marked on the map, and not only is it free to enter but it was well presented and absolutely fascinating.

We are grateful to you for providing the maps which we found most useful.

WIth kind regards,

Jeremy and Sue.

Jeremy Barnes, Jersey - 8th October 2016
Thank you so much Jeremy and Sue, it is a wonderful journey this one and so little known, I am delighted that you enjoyed the variety of landscapes, accommodation and food - of course! We have updated our notes on the dolmens, we just weren't aware of them before you wrote in so thank you for helping us get better, it is very much appreciated. 

All the best,
Thomas
Star Star Star Star Star

Picos Inn to Inn

On our service...

We had a great time on our inn to inn walk in the Picos de Europa. The route was well designed and passed through some amazing scenery.

The inns/hotels were well chosen, each with their own unique character. Meals were good, with a wider choice in the larger hotels as you would expect. All the hotels were familiar with the baggage transfer and meal arrangements that had been made on our behalf.

The GPS route was very useful and walking notes were easy to follow.

Mark P - 3rd October 2016
Mark, 

I am delighted that you enjoyed the Picos so much, such beautiful mountains and a lovely time of year for this walk. Thank you too for your advice on the GPS batteries - we're renewing those as I type!

All the best,
Thomas 
Star Star Star Star Star

Peru Uncovered

On our service...

Everything just works as scheduled. You get to choose exactly what you want to see and do and Pura make it all happen.

3rd October 2016
Thank you so much for your wonderful comments, high praise indeed. 
Star Star Star Star Star

Catalonia Inn to Inn

On our service...

very well organised, everything detailed and arranged to meet our needs

On the trip...

would have given 5 star ,however the final hotel , the Alguaclara in Begur was terrible. ie when you opened the double windows next property wall was less than a meter away, we lasted an hour before moving hotels avoid the Alguaclara at all costs!!!

Alan Smith - 28th September 2016
Dear Alan,

I'm delighted that you had such a good time in Catalonia. I'm sorry you didn't like your room at that last hotel but we did move you straight away and you loved where you ended up so we surely deserve credit for that! 

As ever though, your loyalty is very much appreciated. 

All the best,
Thomas
Star Star Star Star Star

Catalonia Inn to Inn

On our service...

A very personable and personal service from the start. I would definitely use them again, and recommend them to friends. I liked the way that they clearly had handpicked the routes and hotels for the week's walking. The highlighted maps and the walking notes were clear and specific (though I still got lost on several occasions). The hoteliers and their staff could not have been kinder or more attentive. A great week.

22nd September 2016
I'm delighted to hear that you would like to travel again, and recommend us - all very much appreciated, thank you. We do indeed hand pick the walking routes and hotels so I'm delighted that this shines through. Of course, there are always things we can do better so I'll pick your brain on the places you went astray. 

Thanks again,
Thomas 
Star Star Star Star Star

Costa Rica holiday

On our service...

We had a great holiday, and thanks to the experience of Pura Aventura, were able to explore a wide variety of different environments within Costa Rica in a relatively short time: cloudforest, rainforest, wetlands and coastal regions. The quality of the eco-lodges and hotels was excellent, and we felt we were given a genuine 'off the beaten track' adventure, as we wanted.

On the trip...

We were supplied a 4x4 on the first morning after our arrival, which saw us through 1500km of very varied driving across the fortnight. We loved Trogon Lodge and the experience of watching the quetzals in the cloudforest; Playa Cativo was an exceptional destination where we would happily have stayed longer; Rancho Humo delivered a huge variety of birdlife; and Luna Azul high above Playa Ostional provided a very comfortable and relaxing stay. We would love to return to explore more of this delightful, friendly country.

Colin, Balfron, Scotland - 22nd September 2016
Dear Alan,

I appreciate you sharing your thoughts on your trip, and also in your more detailed feedback on email - all of which not only encourages us to keep doing what we do, but to do it even better in future so thank you. Your description of your trip makes me miss wonderful Costa Rica! 

All the best,
Thomas 
Star Star Star Star Star

Picos Explorer holiday

On our service...

Pura Aventura staff was wonderful. We had to change our trip about a month before our departure date and we had flawless and completely transparent service from the entire staff. No balls dropped, immediate responses, incredibly helpful, creative and sensitive problem solvers.

On the trip...

We loved the Picos and we loved this trip. The hiking was glorious, the hotels were just lovely and very varied, landscape stunning, guides were knowledgeable, charming, and fun to be with. Thank you!

Julie, Boston, USA - 17th September 2016
Service rating : Julie, 

I am so pleased that we were able to rejig things so you could still enjoy the Picos so much despite the challenges of a sore ankle. Thank you so much for your wonderfully kind words about the team, it is very much appreciated.

All the best,
Thomas 



Product : Julie,

Thank you so much - the Picos are hard to beat aren't they? I'm delighted that you enjoyed your guides and that you decided to spend the day with Diego after all, he certainly had a great day with you. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

Excellent specialist advice at the planning stage, and flexible when we needed to tweak our itinerary. It's clear that they have detailed first hand knowledge of the country. Would I recommend the company? Unreservedly - based on our experiences, my sister has already booked a similar trip!

On the trip...

Highlights were the dolphins at Playa Cativo, and enjoying the freedom of exploring in our own 4WD. All the Pura Aventura recommended hotels were charming, family friendly, and felt off the tourist trail ... with the possible exception of the more commercial Rio Perdido, which was still worth it for the activities on offer. Thanks for a fantastic trip.

James, Bristol - 9th September 2016
James,

This is music to our ears, thank you for sharing your opinions. And thank you for sending your sister to Costa Rica with us too, that is very much appreciated. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica family holiday

On our service...

Pura Aventura were helpful, informed and managed to both create the bespoke holiday we wanted while also advising us on things we would have missed if we had done it ourselves.
Once we were in Costa Rica, everything g was thought of, and it made the entire holiday hassle free.
We were very happy with our experience.

On the trip...

Costa Rica is a fabulous place for a family holiday - great places to stay, adventure, wild life, lovely people. It is on the more expensive side but was worth it.

Anna, London - 2nd September 2016
Anna,

What wonderful comments! I am delighted that you felt that we'd thought of everything when you got to Costa Rica - that's our job. Thank you for sharing your thoughts. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

I was extremely pleased with the service at Pura Adventura. Whilst we had a few problems during our trip, the staff where on the case consistently with every intent to resolve them. Although we were on the other side of the world, they were able to liaise with a local tour company to make sure we were okay. We had constant email contact and support from Sarah who did everything to ease our problems! The company also refunded my exessibe phone bill. Outstanding service throughout. I would wholeheartedly recommend Pura Aventura.

On the trip...

A very beautiful country with lovely people but maybe not for those who lack confidence when driving. However - bus tours are the way forward then to take the stress off.

Shauneen - 1st September 2016
Shauneen,

Wonderful to hear that you felt so well looked after during your trip to Costa Rica. I appreciate that your last minute change of travel plans must have been a challenge to you but hopefully we were able to be flexible enough to help you get the most out of your time over there. 

Thanks for taking time to share your thoughts. 

All the best,
Thomas 
Star Star Star Star Star

Basque Rioja Inn to Inn

On our service...

Pura Aventura were very professional in every way. The itinerary was very well planned and there were no issues with any of our hotel bookings, luggage transfers or pick ups. Highly recommended.

On the trip...

Our self guided walk through the Rioja was wonderful. We were warned that August would be hot - and it was! - but we did not have the flexibility to do the walk at another time. The detailed walking notes - together with the GPS provided - meant that we did not get lost. The scenery was varied, from hay fields, to vineyards, to mountains, through pretty villages all with their old churches. Walking was on goat tracks, up mountain passes, along farm paths, and on minor roads. All of the accommodation was top notch and very well planned - we loved the spa after our 26km walk! The food and wine throughout was excellent. We highly recommend this experience.

Jenny, Australia - 23rd August 2016
Dear Jenny,

You have made me want to strap on my walking boots, what a lovely description, thank you. I am delighted that your hot walks were rewarded with such fine food, accommodation, and a drop or two of Rioja's finest!

Thank you for taking time to share your thoughts, it is much appreciated. 

All the best,
Thomas
Star Star Star Star Star

Nicaragua & Costa Rica

On our service...

Pura Aventura were excellent throughout - from our initial contact with them and the creation of an itinerary tailored to meet some quite specific demands, right through to helping us resolve some difficulties that cropped up during the trip. We'd have no hesitation in recommending them to other people and are already talking to them about a future trip in South America. All credit too to their local partners (Va Pues in Nicaragua and Costa Rican Trails), and their local guides and representatives.

On the trip...

Two hugely contrasting countries but both fascinating and absorbing - Nicaragua for its history and culture, for the friendliness and positivity of the people in the face of some real challenges, for the (ageing/faded) beauty of the towns and the majesty of the surrounding countryside (the volcanos!), and Costa Rica for the unbelievable beauty and richness of its wildlife and landscape. The locations Pura Aventura identified for us were for the most part absolutely spot-on; some great little hotels away from the tourist groups. We'll definitely be returning to this part of the world.

Simon, Bristol - 23rd August 2016
Simon, 

It's fantastic that you enjoyed your trip so much. I know that many of your hosts really enjoyed having you and your family stay so you will be very welcome whenever you do make it back to Central America. 

Thank you for taking time to share your thoughts. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica family holiday

On our service...

Good choice of hotels, although tended towards high-end by default. No low points in the holiday.

On the trip...

Great holiday location, with something for everybody.

22nd August 2016
Thank you, it's no mean feat to keep everyone happy when you have four teenage & pre-teenage children to entertain. I am delighted that Costa Rica worked so well for you. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

We had an excellent time - wildlife, landscape, people were amazing. The places we stayed were perfect for us - not busy, felt like we were in some places on our own. They suggested at the time of booking it would be a very personal experience and this was how it proved

On the trip...

We had an excellent time - wildlife, landscape, people were amazing. The places we stayed were perfect for us - not busy, felt like we were in some places on our own.

Steve - 18th August 2016
Steve,

Brilliant that you could be away at a busy time of year in Costa Rica and still feel like you had places to yourselves. I can't really think of higher praise than that your feeling that you had a 'very personal experience'. Thank you. 

Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

Our second trip to Costa Rica with Pura Adventura - brilliant service . They coped brilliantly with unusual requests and last minute diary changes . To get the best holiday it is important to deal with people who know all the options personally and who listen to you to find out what sort of holiday you are after. Pura do this as a matter of course.

Anne, Surrey - 17th August 2016
Thank you Anne, I wouldn't have dared to put it better myself. Certainly, we strive to do what you say - know the options personally and then listen carefully to go off and create the best trip for you. It's great to know that David's work is appreciated! Your loyalty most certainly is. 

All the best,
Thomas 
Star Star Star Star Star

Picos Family Adventure

On our service...

We had a super holiday very well organised with very suitable accommodation we really enjoyed it!

Julie - 17th August 2016
Julie, 

I am delighted that you had such a good time in the Picos de Europa, it's such a great part of Spain but so little known that it feels like sharing a secret. It's lovely to hear that you enjoyed it so much. 


Thank you,
Thomas 
Star Star Star Star Star

Peru & Galapagos

On our service...

Good pre-departure support and a great itinerary. Very well designed and managed.

On the trip...

Amazing trip to Inca Trail and Galapagos

Dan, UK - 11th August 2016
Dan, 

Great to hear that you had such a good time in Peru and Galapagos so much - I know all of the guides you were with really enjoyed spending time with you and your family. Thank you for taking time to share your thoughts. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica Family Holiday

On our service...

outstanding holiday, very efficient and organised, holiday of a lifetime. I would buy from them again, very attentive and could not recommend them too highly.

Katherine - 8th August 2016
Katherine, 

It's so lovely to hear how much you enjoyed Costa Rica. Thank you and thank you for your kind words. 

Best wishes,
Thomas 
Star Star Star Star Star

North Argentina

On our service...

This is the second time we've booked a trip with Pura Aventura. Their knowledge of locations and availability of accommodation and activities is excellent. They gave excellent advice on the best areas of Argentina to visit during our trip given the time of year, etc.

On the trip...

Our trip to Salta was excellent. We arranged a side trip during a main trip to Buenos Aires. We wanted to visit the glaciers, but the time of year wasn't right, so Pura Aventura suggested Salta. We weren't disappointed. The scenery was stunning, and our local guide, with Socompa, was terrific.

The accommodation was always comfortable and charming, but we felt some of it was a little bit lower than we would have expected given the price that we paid for the holiday.

Some highlights were a hike through a gorge, and a personal tour of a winery.

31st July 2016
Your loyalty is very much appreciated and I am delighted that you got to see Salta - it's such an amazing area. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica

On our service...

Very pleased with the trip Pura Adventura put together for our family. Good information beforehand and great support from their local partners in the country. We had some tricky matters involving transfer of luggage and car hire and it all well very smoothly. We were always called. Ack promptly with information we requested. Would recommend them for anyone wanting a bespoke trip.

On the trip...

Great country to visit for those wanting wonderful wildlife, natural beauty and more than a beach holiday

28th July 2016
Thank you for sharing your thoughts, I am delighted that any wrinkles were ironed out so quickly and that you enjoyed a wonderful family holiday in Costa Rica. 

All the best,
Thomas
Star Star Star Star Star

Catalonia Inn to Inn

On our service...

Impressive detailed knowledge of walks and interest in any slight problems we had, to improve the offering.

Rob, Wokingham - 23rd July 2016
Thank you Rob,

We can only do better when people are kind enough to take the time to tell us where they think we improve. In your case, we were able to clarify the walking notes at that exact point on day 3 to make things easier for others so thank you. Of course, I am delighted that the trip was otherwise smooth and enjoyable for you.

All the best,
Thomas 
Star Star Star Star Star

Picos Inn to Inn

On our service...

We will definitely consider using Pura Aventura again.

On the trip...

For a family with two teenage children, the hikes and accommodations were perfect.

13th July 2016
Thank you, wonderful that your adventurous family took on the Picos Inn to Inn and had such a great time. We've got lots more great adventures for next year!

All the best,
Thomas
Star Star Star Star Star

Pyrenees holiday

On our service...

Pura Aventura's taste, standards and attention to detail results in a superb product. A local miscommunication re room distribution for 3 people at one of the sites was quickly solved in a phone call to Pura. One map provided was of an area not visited; we thought one map might have been missing, but found our way. Sat-nav provided was occasionally confusing. Other than these very minor issues, 100% successful. As I was a single guest travelling with a couple, Thomas at Pura ensured that I always had a large double room. Appreciated this personalised service. Would do it all again tomorrow, without hesitation!

On the trip...

Exceptional 14 day driving/local walking holiday, Barcelona-Cadaques-Bilbao and points between. Well-chosen locations, excellent accommodation, helpful and knowledgable staff at each. We also took evening meals on site at additional cost at many of our stays, as the locations were delightful. Our guide in Barcelona: excellent. Trek guide in Ordesa: took us to superb location. June weather was superb, few other travellers around; a stunning area. We did not want this trip to end! A huge success.

Barbara, Darwin, Northern Territory, Australia - 13th July 2016
Barbara,

Thank you so much for painting this wonderful picture of your trip - it makes me want to be there now! I'm delighted that you had such a good time and felt well cared for. It was an absolute pleasure working with you. 

All the best,
Thomas
Star Star Star Star Star

Catalonia Inn to Inn

On our service...

Really efficient and friendly service. Well researched routes and well selected hotels.

7th July 2016
I'm delighted you enjoyed your walk through Catalonia so much, and the comfy bits at the end of the day too. Thank you for taking time to share your thoughts. 

All the best,
Thomas
Star Star Star Star Star

Brazil

On our service...

Prompt, friendly, efficient and personal - couldn't fault it. I recommend them highly.
My Pura representative put together an excellent package to suit my very restricted dates and set it all up with the overseas partners involved.

On the trip...

I wanted big scenery and had b=never been to South America. The Pati Valley experience matched those needs perfectly - what a holiday! I travelled alone, and was solo throughout - not a problem for Pura. My transfer driver was also the driver I used on 2 other days, and we became firm friends! My Salvador tour guide spoke excellent English and showed me all og the main sights and historical points, setting the scene for me nicely, and also made herself available by mobile for advice; I phoned her on two occasions and found her very useful.
The Pati Valley walk was incredible. Stupendous scenery, with at least once a day a view that you though could never be matched! My guide was very experienced,helpful, but not intrusive. We walked between 7 and 15 miles each day, often on steep terrain with climbs of several hundred metres some days. The homesteads lived up to expectations, one being larger, with more communal space and comfier beds, the other making up for it's small size and shy elderly farmer owners with it's rustic charm and the setting. Food quality was reliably good, quantities too. Everyone was very friendly.
I found Salvador to be historically and culturally intriguing, with it's links with the Portugese slave trade and the plight of the Afro-Brazilians writ large. Much of the city was poor, cluttered, unattractive but vibrant. I spent 5 days there, and found plenty to do in the more touristy central area and it's nearby neighbourhoods. One tip - crime not evident before about 11pm, when there are always numerous police about, then definitely more of an edgy atmosphere and more of a risk of theft after that. I was robbed at 2am on the same street as my hotel - I shouldn't have been out at that time really!

John Pettit, Wiltshire, England - 6th July 2016
Thank you John, I am delighted that you enjoyed your first foray into South America so much, Brazil is an amazing place. Now you have much more to discover! 
Star Star Star Star Star

Peru Uncovered

On our service...

Pura was fantastic from start to finish. Friendly,knowledgeable and efficient. Answered all questions quickly and comprehensively, even when phoning from Lima airport because of flight cancellation .

On the trip...

Had high expectations as my husband has wanted to visit Peru for nearly 40 years and surpassed even these, just brilliant.

Vivienne, London - 20th June 2016
Viv,

How wonderful to hear that you enjoyed it every bit as much as you had hoped, and more. Peru is a wonderful place, I am delighted that it didn't disappoint in any way. Thanks too for calling us so we could help you handle the flight cancellation situation quickly and effectively - we didn't want you sitting there for hours!

All the best,
Thomas

Star Star Star Star Star

Picos Inn to Inn

On our service...

The group at Pura Aventura have worked out every detail, to make the Picos Inn to Inn hiking holiday the best it can be.

On the trip...

Having also done the "Best of the Camino" with Pura Aventura, our expectations on the food front were probably a bit high. That said, there was always plenty of healthy food to eat. The scenery is truly spectacular, and so quiet, you will be on your own almost all of the time you are hiking, until you hike the Cares Gorge.

Martha, Waterloo, Canada - 14th June 2016
Martha,

I am delighted that the walking was so good in the Picos. As you say, the food and level of comfort is higher on our rather fancier Best of the Camino trip though the landscapes of the Picos are hard to beat. Now you must try our Basque Rioja Inn to Inn, that's got some incredible food! 

All the best,
Thomas
Star Star Star Star Star

Costa Rica

On our service...

Itinerary was excellent, well thought out and reflected exactly what we were looking for. Very quick response to queries, planning was comprehensive and painless! David was extremely helpful and everything ran like clock work. Would definitely use Pura Aventura again.

On the trip...

If you are interested in wildlife, stunning scenery and beaches, really friendly people then Costa Rica is the ideal destination. We opted for a tour which took us away from the standard tourist destinations and really took us off the beaten track in the country. Fabulous holiday - can't wait to go back.

Christine - 7th June 2016
Thank you Christine, I am delighted that it went so well for you - and that you are already planning your return visit to Costa Rica!

All the best,
Thomas
Star Star Star Star Star

Picos Inn to Inn

On our service...

Very helpful when we were deciding whether to take this trip, and in resolving later queries.
We would thoroughly recommend them and will certainly use them again if we can find trips suited to our advancing age!

On the trip...

The pick-up from Santander by the founder of the company, Diego Martin, was spot on, although Ryanair's delay had kept him hanging about.
Hotels very different in character but universally excellent.
Walking notes very clear and accurate. The GPS provided was a reassuring touch but we hardly felt the need to turn it on.
The walking itself was superb. We would certainly recommend choosing May for the flowers and the snow on the tops, also the rivers and waterfalls.
The taxi back to Santander from our last hotel was on time to the minute.

David, Ledbury - 1st June 2016
David, 

Diego secretly loves to escape all the children at his house for the peace and quiet of Santander airport! It's great that you enjoyed the variety of the walks, hotels and landscapes. As you say, spring is such a beautiful time of year in the Picos that it is hard to beat. Mind you, the warm autumn months aren't bad either...

Thank you for taking time to share your thoughts with us, it is much appreciated. 

Thomas
Star Star Star Star Star

Peru & Brazil

On our service...

Pura Aventura were outstanding from start to finish. A tailored personalized holiday plan for our trip to Peru and Brazil was presented as a PDF following a really interesting and interactive discussion on the phone, and amends were made with no problem based on time and budgets. The personalized guide book we were sent ahead of our trip became our bible for the duration and was packed with all the info we needed. Throughout our trip we were in safe hands and the holiday couldn't have been better. I would definitely use Pura Aventura for any future trip to South America.

On the trip...

Our trip to Peru and Brazil with Pura Aventura was the trip of a lifetime (our slightly belated honeymoon) and we can safely say the trip and the services provided by Pura Aventura both lived up to and exceeded expectations. The holiday was planned out to fit our available time and our budget, and we really felt that local knowledge from the Pura Aventura team meant we made the most of our holiday. Our trip included 5 different hotels and 4 internal flights, as well as trekking the Inca Trail and long distance road transfers. Pura Aventura arranged all of these along with local guides in both Peru and Brazil and everything ran like clockwork and happened exactly as Pura Aventura had advised in the itinerary. The standard of all the hotels and guides were excellent, and the local info we were sent before the trip was so valuable to us. The Pura Aventura team obviously knew and understood the areas we visited which meant that we had the best possible experience. The trip was outstanding in every way.

James, Manchester - 1st June 2016
James, 

Thank you so much for taking time to share your thoughts. Your comments really made us swell with pride. It is such a pleasure to be able to create trips for people who appreciate them so much. Thank you, from all the team.

Thomas
Star Star Star Star Star

Peru Holiday

On our service...

I would recommend Pura Adventura to others because the service I received was excellent both in Peru and the UK. They really do provide a bespoke trip which fulfills dreams. In Peru the hotels were clean and friendly, the guides caring and knowledgeable and the Inca Trail amazing!

On the trip...

Trip was absolutely brilliant! Cusco and the Inca Trail were particularly brilliant and Martin our guide was amazing, so caring, fun and knowledgeable. All the hotels were great, really clean and friendly staff. The hotel in Cusco was particularly good and I loved the live music in the evenings. The Amazon was also good and we had a really good guide called Catherine. My only small criticism was there was no hammocks and I really wanted to swing in a hammock with my book and a drink as promised in our itinerary.

Joanne, Chichester - 24th May 2016
Joanne, 

Thank you for such lovely comments. I am delighted that Martin looked after you so well on the Inca Trail, it's such an key part of the trip. As for the Amazon, have they taken the hammocks down from the upstairs area of the lodge?! Sorry you missed out on that but hope that the wildlife and nature made up for it. 

Thank you again.

Thomas
Star Star Star Star Star

Basque Rioja Inn to Inn

On our service...

Had one to one service from the word go. We had an added extra in Barcelona and didn't really know what we wanted . Pura nailed it with their advice and choice of hotel for us. Also really appreciated their help with our train journey to Pamplona .

Nothing is ever too difficult their personal experience is obvious in all our contact . Been with them regularly for the last 9 years and have always had a great experience with the team.

On the trip...

A fantastic variation of walks and accommodation. The walking notes maps and comfort of the GPS made for stress free walking. Looked forward to the end of each day knowing that our accommodation would be of a high standard and we were never disappointed. Food and wine on the trip were a highlight.

Jean, Cornwall - 22nd May 2016
Jean, 

As ever, thank you! It's always a pleasure. Fingers crossed for Patagonia 2017! 


All the best,
Thomas
Star Star Star Star Star

Peru & Galapagos holiday

On our service...

From the initial contact when I was considering the holiday to the final transfer to the airport at the end I experienced nothing less than a first class service. All of the commitments made to me by Pura were met and in nearly all cases exceeded my expectations. My contacts at Pura, David Orrocks and Sarah Wightman, were efficient and kept me informed at all times. I would certainly consider using Pura again and have already recommended Pura to friends and would do so again.

On the trip...

My trip involved four components: rain forest, volcanos, the Galapogos and hiking the Inca Trail to Macchu Picchu. Pura put together a programme that added me to scheduled tours where possible, keeping costs down, and provided individual travel and guides for the remainder. All of the guides provided were experienced, knowledgeable and good company; the transfers between the components of the trip were seamless; the hotels and lodges used all provided a very high standard of service and comfort; special mention must be made of the cook and porters who supported the hike to Macchu Picchu and ensured that meals and a tent were always ready at the end of each day. The small groups booked onto each tour ensured the guides had time for everyone and made it easier for the tour members to get to know each other

Peter, Scotland - 16th May 2016
Peter, 

How lovely to hear that you had such an amazing trip across South America. I know that both Sarah and David very much enjoyed creating the holiday for you so thank you for taking time to write to them, and the team on the ground, it is very much appreciated. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica & Nicaragua holiday

On our service...

Excellent advice and planning of the trip overall - David said that he would take us off the beaten track - and that was definitely the case. Came up with a good suggested itinerary that was responsive to our needs. Very informative pre-holiday pack.

On the trip...

The trip was excellent overall and with the exception of a few admin issues in Nicaragua everything went smoothly. Fantastic wildlife in both countries, made better by the help of local guides who managed to find even the tiniest frogs at night!! Excellent hotels, guides and drivers throughout the trip. In Leon and Granada the two guides went out of their way to share their knowledge of the culture and history with us but also were interested in us and what we wanted to know. Nicaragua is suffering from low water levels on the Lake which prevented a few of the trips but the local agents made sure that we had an equivalent trip if not better. Would definitely recommend a trip to both countries and have it tailored to your own requirements. Food much better and varied than expected and the abundance of fresh fruit fantastic.

Pat, Devon - 9th May 2016
Pat,

Thank you so much. I am delighted that you got so much out of your time in Costa Rica and Nicaragua and that Dave steered you off the beaten track. It sounds like the team really looked after you over there - I will pass on your great comments. 

All the best,
Thomas
Star Star Star Star Star

Peru Holiday

On our service...

Had a great time. Everything was well organised and didn't have to think of anything!

On the trip...

Martin was an excellent guide. We had such a fun time hiking the Inca trail.

Only one thing we'd change and that would be to have an extra night at the machu pichu hotel rather than another night in cusco. Apart from that we had a really super time.

29th April 2016
I am delighted that you enjoyed Peru, and Martin, and the Inca Trail so much. Thank you for taking time to share your thoughts. 

All the best,
Thomas
Star Star Star Star Star

Costa Rica family holiday

On our service...

A well organised trip that ran smoothly from start to finish. Pura were very helpful and efficient with fabulous well researched itinerary and accommodation suggestions.

On the trip...

The accommodation was perfect for our needs and we loved all our excursions. Costa Rica is a beautiful and diverse country and the perfect place for a varied but relaxing family holiday.

Susie, Hove, UK - 19th April 2016
Susan,

Wonderful to hear that you had such a good time in Costa Rica and that your itinerary worked so well for you. Thank you. 

All the best,
Thomas
Star Star Star Star Star

Chile's Southern Highway

On our service...

Superb hostels/hotels. Itinerary was excellent and everybody I met was very friendly and accommodating. Even the weather was kind to us.

On the trip...

Fabulous itinerary, interesting places and nothing to complain about. The company has researched all aspects of the holiday very thoroughly and it shows.

Nigel, Sheffield - 19th April 2016
Dear Nigel,

Thank you, it is such a beautiful area. With good weather it's hard to imagine where could be more spectacular so we certainly had some help there. I am delighted that you were so well looked after by the Chileans. As for the researching of the trip - it's a huge pleasure!

All the best,
Thomas
Star Star Star Star Star

Costa Rica family holiday

On our service...

Excellent personal service from beginning of the planning process to the return. We had an fantastic trip which was in no small part to the expertise of the team at Pura Aventura. We wanted to be off the beaten track and we certainly were but with no compromise on quality of service. A slight hitch at the end was sorted out by the office in UK quicker than the local office who we had contacted first as requested. Perfect and would use again as well as recommend to friends.

On the trip...

A great holiday to a great country. So many different and new experiences. Certainly not our usual type of holiday but maybe it will be in the future! Costa Ricans obviously love their country and want visitors to as well at the same time as maintaining the amazing biodiversity. So much to see in such a compact area. The variation in eco systems as you drive around truly are amazing.

17th April 2016
We do invest a good deal of time and effort in making sure we keep abreast of things in Costa Rica so you can get off the beaten track without sacrificing home comforts so it's lovely for the team to be acknowledged in this way. 
Thank you so much for your kind words. 


All the best,
Thomas
Star Star Star Star Star

Chile's Southern Highway

On our service...

Service from beginning to end absolutely excellent. Personal service, detailed specific directions and information. Couldn't be bettered.

On the trip...

Outstanding experience, once in a lifetime type of adventure

Jenny, Essex - 16th April 2016
Jenny, 

Thank you so much for this, I am so pleased that you enjoyed Patagonia so much. We also appreciate your flexibility and patience in handling the unexpected change to your glacier trip. I look forward to speaking to you about your adventures soon.

Thanks again, 
Thomas  
Star Star Star Star Star

Costa Rica Family Holiday

On our service...

Tailor made doesn't go far enough to explain how perfectly the team met our expectations in planning a perfect trip to Costa Rica

On the trip...

From treks in volcanic parks to swimming in our 'private' stretch of river. Thanks to Pura Aventura we experienced the real Costa Rica and saw the most amazing array of fauna and flora.

Leah, EPSOM - 14th April 2016
Leah, 

How lovely, thank you. That means a great deal to us all. 

Best wishes,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

Pura provided an excellent personalised service - similar to what we have experienced previously with them . The holiday itinerary was very well organised and we were sent all the necessary paperwork and booking information which meant that we didnt need to worry about any problems on the way .

On the trip...

A very memorable and happy holiday experience which gave us a real taste of the different faces of Chile . The various locations were stunning and accommodation of a high standard . We were particularly impressed with the quality of the guides who were very professional and friendly at the same time - making us feel that we were receiving the very best service .

David, London - 14th April 2016
David,

Thank you, as ever, for your loyalty and for taking time to talk today at such length. It's always fantastic to convert new people to the delights of Chile! Here's to many more trips. 

All the best,
Thomas
Star Star Star Star Star

Andalucia Inn to Inn holiday

On our service...

Helpful and cooperative throughout from booking to finish.

On the trip...

Local hosts, Angel and Lucy were terrific, as was Lola, the owner of Laflamenca Inn.
The hiking instructions were detailed and clear.

14th April 2016
I'm delighted that you had such a good time down in Andalusia, and that you found the notes to be so clear and detailed. Tais had just been down before you to do our annual re-check of the notes! Thanks again.

All the best,
Thomas 
Star Star Star Star Star

Ecuador & Galapagos holiday

On our service...

Excellent advice, everything went as planned

On the trip...

As specialas everyone had told us

David - 13th April 2016
David, 

Great to hear that everything went swimmingly for you in Ecuador. The combination of Amazon, cloud forest and the Galapagos is one of my favourites but being able to spend both on a Galapagos yacht and staying on the islands makes your trip particularly jealousy inducing! I am delighted that you found it to be as special as you had hoped, Ecuador's a magical country. Thank you for your comments. 

All the best,
Thomas 
Star Star Star Star Star

Costa Rica family holiday

On our service...

It was a great holiday. Well chosen and thoughtfully planned. We have come back with some special memories.

On the trip...

We saw so many amazing animals. The package was great.

Sarah, Portsmouth - 10th April 2016
Fantastic to hear that you and your family enjoyed Costa Rica so much. It's always fun to be able to combine the more 'obvious' places (Tortuguero) with the 'less obvious' highlights (Cahuita, San Gerardo, Uvita), and very rewarding that you liked it so much. Thank you. 

All the best,
Thomas
Star Star Star Star Star

Chile & Brazil

On our service...

Extremely pleased. The details given to us were superb and enabled smooth transition throughout the holiday. Loved the pre holiday information sent to us. Very professional and knowledgable. As you would expect with an 8 week programme there were a couple of blips. Not the fault of Pura I would hasten to add. These were dealt with quickly and effectively. Def be using them again. Most likely 2017.

On the trip...

The itinary was fantastic. Pure took into account all of our requirements. Car hire, hotel accommodation, flights all excellent. Had fantastic guides who were both very informative and good fun. We had the most amazing experiences in breathtaking surroundings. Simply cannot fault Pura Well done guys. Forever fans.

Georgina, Solihull West Mids. - 7th April 2016
Thank you so very much for taking time to write such wonderful comments. I followed in your wake down in Patagonia this past couple of weeks and people have all been saying how much they enjoyed having you to stay. It's lovely to hear that you enjoyed your time in South America so very much and very much hope we can get to planning for next year too! 

All the best,
Thomas
Star Star Star Star Star

Chile & Argentina holiday

On our service...

We have used Pura for several holidays in South America and have always appreciated their sound advice and the excellent service provided. Their knowledge of the region and the various options available is first rate and they always take the time to find out what you really want from the holiday so that you get the desired product. We have had several 'holidays of a lifetime' in South America as a result and hopefully this will continue! We have recommended Pura to several friends/acquaintances and will continue to do so.

On the trip...

Our holiday was tailor-made in Chile and Argentina, starting in Easter island, spending time in the Paine National Park and finally in a remote Estancia on Lago Argentino in Argentina. Whilst we had a broad idea of what we wanted to do, Pura's advice on where to stay and which hotels to use (in particular in the Paine NP where there are a lot of options) and fitting it all into a practical and enjoyable itinerary was invaluable. As usual all of pickups/transfers worked perfectly and the hotels were excellent. Thanks again for making the trip another unforgettable experience.

Brian, Maidenhead - 19th March 2016
Brian,

It is always a pleasure to work with you both. We're delighted to keep working on creating holidays of a lifetime to South America though you know we think you'll love Spain too! Your loyalty is genuinely appreciated, thank you.

Thomas
Star Star Star Star Star

South America holiday

On our service...

This was our second trip to South America with Pura Aventura. The service that PA provide is superb and all the arrangements went without a hitch. We were pretty much completely in PA's hands but all their recommendations proved to be excellent – the places we visited, the hotels we stayed in and the travel arrangements.

On the trip...

A wonderful trip that PA put together specifically for us, based on our discussions with them. Great destinations, comfortable hotels with great staff, excellent guides and travel arrangements that blended seamlessly. I fully recommend PA.

Mike Sufrin, Angus, Scotland - 14th March 2016
Mike,

This is wonderful to read, thank you so much, particularly with such a long and varied trip around South America. Your loyalty is very much appreciated, thank you.

All the best,
Thomas
Star Star Star Star Star

Brazil & Argentina holiday

On our service...

This is the second holiday Pura Aventura have organised for us. All went smoothly and we would use them again. Shame they do not take American Express at present.

On the trip...

Generally excellent although quality of hire vehicle not up to European standard. Hotels of good standard and ground agents worked well.

10th March 2016
Liz,

We'll be sure to fix the Amex thing by the time you come back for your third! Delighted it went so smoothly over in South America and very much look forward to working together again soon.

All the best,
Thomas
Star Star Star Star Star

Chile's Southern Highway

On our service...

Brilliant - pleasant, considerate and efficient. Nothing was too much trouble.

On the trip...

The majority of things went very smoothly and all hotels were excellent. There was a rather limited choice of restaurants in most places but then in such an under populated area it was not a surprise and we only found one that didnt really come up to scratch. Villa O'Higgins was a disappointment as the glacier boat trip cancelled and there was nothing else there and the restaurant was not very good. Tortel was a bit of a trial for us as a recovering broken leg struggled to deal with all the steps. Parque Patagonia was rather limiting as we were unable to go on any of the hikes but the guide did a wonderful job and the El Lodge staff were brilliant in dealing with a medical problem getting us to the hospital on a Saturday morning in very quick time and even providing hot water bottles to ease the pain. The final tour to see the Condors was absolutely brilliant with two very knowledgeable guides and a fantastic barbeque lunch to finish off. We would do it all again anytime it was that good.

Tim & Renee, Peterborough - 8th March 2016
Renee, I don't know of any other guest who has attempted such an adventurous trip with a healing leg so congratulations for both going and for enjoying it so much. I can imagine that there were challenges - I imagine that navigating the walkways of Tortel in a cast would be very trying. The glacier trip was cancelled due to high winds which is very unusual at this time of year so I am sorry about that but delighted that the team at El Lodge plus Matias, Alejandro and Tim all looked after you so well at the end of your trip. Thanks again for your feedback and hats off to your stiff upper lip/lower leg!
Star Star Star Star Star

Costa Rica holiday

On our service...

Very friendly and well informed about Costa Rica and quick response times. Very helpful when we had a problem in-country.

On the trip...

Costa Rica is expensive (US/European prices) and is not for those who are not interested in landscapes and wildlife. We had a fabulous time and toured around to see many of the very different ecosystems.

8th March 2016
Thank you for this Nick, we really wanted you to have the best possible end to your trip so I am delighted that we got you up to Ostional for those last nights. It is fantastic that you enjoyed Costa Rica so much.
Star Star Star Star Star

South America holiday

On our service...

The Chile/Antarctica adventure was the trip of a life time for my wife and myself. With a few minor exceptions, this trip was very well organized and executed flawlessly. The staff both at Pura Aventura, and the guides on the trip; were attentive and quick to incorporate any feedback provided during the trip. We would use them again for travel to other parts of the world.

James S., San Diego, CA - 5th March 2016
Thank you so much for this. It is certainly our 'biggest' trip and one which Sarah in particular puts a lot of work into. There are a lot of 'moving parts'! It's very rewarding that you got so much out of both Chile and Antarctica. Thank you for your kind words.
Star Star Star Star Star

Costa Rica holiday

On our service...

Very helpful in helping us to plan our trip according to our needs. Good communication throughout the planning of the trip.

On the trip...

The transport they arranged worked well, they provided maps, a sat nav and written directions too. 4 out of the 5 lodges were excellent, just 1 was disappointing. Communication during the trip was good too.

Jan, Portugal - 2nd March 2016
I am delighted that you appreciated the tailoring of your holiday to Costa Rica. It seems that you had bad luck with the weather at one particular place which probably made it harder to love. It's great that the other four were so good, thank you.
Star Star Star Star Star

Costa Rica holiday

On our service...

Fabulous holiday in Costa Rica. Beautiful locations & accommodations. We chose to go "off the beaten track" & would recommend the holiday to anyone. Especially loved Rio Perdido, beautiful, relaxing place.
Booked our flights separately on the advice of Pura Aventura & we were held up at Newark, NJ airport due to immigration & customs - missed our connection to San Jose & didn't arrive until the following afternoon! Would NEVER transit through the USA again if it could be avoided & wouldn't use United Airlines again.

Cheryl - 26th February 2016
I am delighted that you enjoyed Costa Rica so much. Less so Newark...it's a shame that these things can interrupt a holiday though I should say that this particular event is rare nowadays. Hopefully United are fading in your memories while all the good stuff in Costa Rica stays with you. Thank you for taking time to tell us, and others, about your trip.
Star Star Star Star Star

Pyrenees Ski holiday

On our service...

Great holiday

Sam, Devon - 23rd February 2016
Short but sweet! Thank you though, I'm delighted that your time in Cerler went so well.
Star Star Star Star Star

Costa Rica Holiday

On our service...

All arrangements were seamless. All hotels and resorts were excellent except for El Silencio which was rather dreary and damp although the staff were helpful and charming. In our opinion, the self-drive there was hair-raising in the dark and mist and would be frightening for a less experienced driver.The written driving instructions need proof-reading, eg. "at La Mansion turn left" when it should be right.

Heather& Peter, Bedfordshire - 21st February 2016
Thank you for taking time to write, I am delighted that you liked all of the places you stayed so much - it's a shame about El Silencio. It seems that you suffered some fairly serious (unseasonal) rain which can't have helped. It also sounds like a perfect storm of heavy rain, roadworks and a broken sat nav made for a much more 'exciting' first drive than we would ever plan for you. I appreciate your additional feedback on email as this allows us to work on possible ways to avoid a repeat. Despite being a rare combination of circumstances, it is always worth our planning where we can.
Star Star Star Star Star

Chile Holiday

On our service...

Camila Silva Beeche was an excellent guide. He was knowledgeable, hard working, unfailingly cheerful and attentive to all the people in the group. He - and of course the natural beauty of Chile and the wonderful people of Chile - made the trip a success.

On the trip...

Excellent, as indicated above. Might have been nice to have more meals included in the Atacama part, offset by perhaps less expensive lodgings. I liked aspects of the domes accommodations - bunks with lights and plugs - but didn't like other aspects - food was not good and no heat on what was a cold night. But we had fun anyway.

18th February 2016
Service rating : I am delighted that you enjoyed Camilo so much, he's been part of our team for many years and does such a great job introducing people to Chile.
Product : I'm glad you had fun, undertaking the 'W' trek in Torres del Paine does, of course, involve sacrificing some creature comforts but hopefully these were more than made up for by your incredible surroundings! Thanks again for taking time to share your thoughts.
Star Star Star Star Nostar

Costa Rica holiday

On our service...

helpful and kind

On the trip...

some stays were one night too long

18th February 2016
Service rating : I am delighted that you found us to be helpful, that's what we are here for!
Product : Thank you for your thoughts, I'd love to know which stays you felt were too long? I'm guessing that the Osa Peninsula and Pacuare Lodge stays weren't too long but could be wrong...which leaves Rio Perdido and Bajos del Toro, or the place you booked independently of us. In any case, it would be great if you could drop David a line with more detail in order that we can keep on improving. Thank you again.
Star Star Star Star Star

Costa Rica holiday

On our service...

Our choice of travel agents was quickly reduced to a shortlist of 2, between PA and another provider. PA responded faster than the other company and with much more detail, so we then selected them. Subsequent conversations and emails helped them to get a much better idea of who we were, and the kind of holiday we were looking for, and we were really happy with the holiday we booked through them.

Communications up until the day we left were excellent, and we frequently tapped into their expert knowledge to help make decisions about planned activities.Then, when we hit a minor snag while away, PA very quickly addressed the situation with the agent locally, and the problems was dealt with efficiently.

The holiday was a real success, and all the arrangements went swimmingly.

On the trip...

We had an amazing trip.

17th February 2016
I am looking forward to the day I get to take my family to Costa Rica so was really just living vicariously through you! Delighted that the family had such a good time and that you found our advice helpful. Thanks too for letting us know of the impending change to the planned day of activities - it gave us the chance to put things right back on track. It was great that you had the patience and the trust to send things back our way to handle - thank you.
Star Star Star Star Star

Costa Rica holiday

On our service...

Pura Aventur a interpreted our interests into a first rate experience and we would highly recommend them.

On the trip...

We went on a self-drive trip around NW Costa Rica in a 4 wheel drive vehicle with GPS. This type of vehicle was recommended by the company and certainly proved essential as the unpaved roads can be very poor and the signage was often non-existent. We wanted to stay in the Cloud Forest, the Rain Forest, the volcanos and then some days R&R by the Pacific coast. We did not want to be in the mass-tourism areas and wanted accommodation of a reasonable standard but still personal. The route and the eco-lodges/ hotels were well chosen for us and met our requirements. We would certainly recommend Pura Aventura for this type of individually planned holiday in Costa Rica.

Pat - 7th February 2016
Thank you for taking time to send us your thoughts. I am delighted that your holiday was tailored to suit you so well. The Sat Nav certainly was a revelation to me in Costa Rica - what were once stressful journeys of trial & error now become fun drives where you can enjoy the landscapes and views.
Star Star Star Star Star

Costa Rica & Nicaragua holiday

On our service...

We were really impressed with Pura Aventura from the outset - the website and the documents that were sent to us struck a good balance between attracting us to the destination/product and informing us about what we could realistically expect, and we received prompt, detailed and thoughtful responses to our early enquiries. The booking process was straightforward, and we were delighted that the company were able to design a bespoke itinerary which catered to our interests and preferences while also steering us gently towards experiences that the company were rightly confident we would enjoy. They selected a series of amazing accommodations, several of which we would have been unlikely to find for ourselves, and designed an itinerary which succeeded in including a wide range of places and experiences without committing us to excessively long distances between destinations. We would certainly recommend Pura Aventura to other travellers to Latin America or Spain.

On the trip...

A really fantastic holiday, with beautiful and genuinely characterful (in a wholly positive sense!) accommodations offering wonderful hospitality, including terrific food, which I confess we weren't necessarily expecting in this part of the world! Costa Rica's attractions are well documented, so maybe I should limit myself to saying that we were completely enchanted by our experiences in Nicaragua, and would gladly return - Ometepe Island is stunningly beautiful, and in and around Granada there are plenty of opportunities to experience and learn about the geography, wildlife and culture of this fascinating country, without feeling that you're on a "tourist trail".

18th January 2016
Wonderful to hear how much you enjoyed your time in these two little gems - as you say, Nicaragua is the lesser known of the two but by no means lesser in its beauty or welcome. Thank you for taking time to tell us about your holiday.
Star Star Star Star Star

Antarctic cruise

On our service...

Pura Aventure gave us all the info we needed and answered all our questions and really made an effort to make sure we were happy. I will be happy to use them again and have already pointed friends in their direction.

On the trip...

We had storms crossing Drakes Passage and they were rough but that was part of the adventure. The weather is so unpredictable in and around Antartica and what you can or cant do on a given day all depends on it. But it is still as close to being on another planet as I have been and I have travelled a lot.

Henrik Simonsen - 21st December 2015
Service rating : That's always lovely to hear, thank you. I know David enjoyed working with you on your trip.
Product : It's great to hear you being so positive about your time in Antarctica, despite what sounds like quite a hairy journey to get there. As you say, it's a necessary part of the adventure and tends to make people appreciate it all the more when they arrive. It's certainly a place where Mother Nature rules completely. I am delighted that you enjoyed it so much.
Star Star Star Star Star

Chile's Southern Highway

On our service...

Excellent communication, responsive to customers' requirements, personal attention, back-up.

On the trip...

Excellent knowledge of the area, good choice of really good accommodation and guided excursions.

19th December 2015
I was nervous persuading you away from Torres del Paine towards the Carretera Austral but it just felt like a better 'fit' for you. I am delighted that you enjoyed Patagonia so much. Thank you for your trust.
Star Star Star Star Star

Costa Rica Honeymoon

On our service...

So helpful from start to finish. Even promptly responding with a bit of advice mid holiday. Really created a fantastic trip for us.

On the trip...

Excellent service throughout.

Simon - 15th December 2015
I am delighted that you enjoyed your trip so much, it was also great to read your more detailed email. Thank you for taking time to tell us about your time in Costa Rica.
Star Star Star Star Star

Chile holiday

On our service...

Our tailor-made trip to Chile was put together to ensure that it was right for us. Lots of discussion about length of time in each place; the right balance between challenging, energetic days and down time and accurate descriptions of the various types of hotel.

On the trip...

Thanks to the careful planning by Pura, we saw parts of Chile off the main tourist drag. Every time we thought things couldn't get more wonderful, they did, culminating in the exceptional privilege of being guided to what must be one of the best places in the world for watching condors. They flew up and down and across in the thermals, just a few metres away, like our very own fly past. The day ended with a magnificent Asado of spit-roasted lamb in our guide's farmhouse.
The holiday couldn't have been better and we certainly couldn't have planned it ourselves.

14th December 2015
What a wonderful treat to read this. I am genuinely thrilled that you enjoyed the Carretera Austral so much - see, I told you it was special! Welcome home, thank you so much for your loyalty.
Star Star Star Star Star

Basque & Rioja holiday

On our service...

We have used Pura Aventura many times now, across Iberia and South America. Every time we have been impressed by many things - the attention to detail in planning, the speed of response, in-depth knowledge of the areas / activities / accommodation / travel arrangements in far-flung places. Above all however, we have just had some exceptional travel experiences courtesy of these guys, with a mixture of adventure and luxury in just the right amounts.

On the trip...

We got great dinner reservations including Arzak, an awesome pintxos tour in San Sebastian, superb accommodation and seamless organisation, all for a great price. We can be fairly picky, but as always the Pura Aventura guys made sure we had an awesome time.

6th December 2015
Service rating : After all these years, to get some public feedback is fantastic. And well worth the wait! Your loyalty is very, very much appreciated, thank you.
Product : It is always a pleasure to be challenged and allowed to use our creativity, thank you.
Star Star Star Star Star

Peru & Galapagos

On our service...

Excellent. Caring , thoughtful guides making every event interesting and truly adventurous.

On the trip...

Excellent. Nothing could be faulted. Martin, the main guide in Cusco , Peru, was exceptional . Dealing with customers ( over70 ) in a caring and thoughtful manner. Taking time for essential rest in the high altitude and sharing his love of the country and it's culture with enthusiasm and sensitivity.
The Ecuadorian section of the holiday was also memorable for the quality of service and the wonderful warmth of the people.
This holiday was the realisation of a life-long dream, all the organisation and arrangements were of Superior quality..... Nothing was left to'chance'......to say a simple " thank-you " is not enough.

6th December 2015
Well, as you say, thank you doesn't seem enough for such wonderful feedback. I know that this holiday was a great adventure for you, it is fabulous to hear just how well it all went.
Star Star Star Star Star

Catalonia Weekend

On our service...

excellent service couldn't have wanted more fantastic attention to detail.

On the trip...

wonderful location food excellent and service exceptional

2nd December 2015
Service rating : As ever, thank you for your loyalty!
Product : Catalonia has quietly become one of my favourite places to visit this year. I am delighted that you enjoyed it so much too. Thank you for taking time to write.
Star Star Star Star Star

Chile & Antarctica

On our service...

My trip to Antarctica was a lifetime ambition for me and I chose Pura Aventura to arrange this for me after considering a number of agents because I felt that they listened to what I wanted and tailored a programme that met my needs. It was they who suggested extending my trip to include Patagonia and am really happy they did this as this part of the trip made the whole experience even more memorable. Their pre-trip organisation was superb as was the information supplied. I asked a number of questions and always got a speedy response.

I was really impressed with their organisation 'on the ground'. The picked hotels that I loved and would never have found on my own; this enhanced my experience. I would definitely use them again for a similar trip and would recommend them to family and friends.

On the trip...

I liked everything about my trip. My experiences in Eco Camp were amazing and the guides were really instrumental in helping me appreciate the flora and fauna I saw on my walks. I also really enjoyed my time in the towns i visited.

Antarctica was magical and was made even more magical by the enthusiasm and knowledge of the guides both on board and during landings. There were frequent announcements like "come to the bridge, there are 10 albatross following the ship etc." When we got there the guides helped us to see what they saw. The presentations put the on-land experiences into context and really helped me to understand Antarctica within the cultural and political mileau. It was a really active holiday where we were never bored for a minute. The food was delicious and plentiful. The waiting staff were friendly and helpful.If I had a complaint it would be that I would have liked more challenging walks.

Christine Gordon - 2nd December 2015
Service rating : I am so delighted that you did choose us. I know David and Sarah both enjoyed working with you to get ready for your trip.
Product : We were just chuckling this morning about your time in Patagonia - that you saw both a puma and a huemul on your trip. Puma are very rarely seen but huemul beats them all - I think there are only 2,000 in the world. I don't know anyone who has seen one. Amazing luck which you richly deserve! As for Antarctica, just fantastic to hear how much you got from your visit. Thank you for taking time to post your thoughts here, it is much appreciated.
Star Star Star Star Star

Argentina & Antarctica holiday

On our service...

A really fantastic service and we do, and will continue to, recommend Pura who provide a first class service and always go the extra mile. They are always prepared to chat and give advice.

On the trip...

Frankly words will never be sufficient to describe this holiday, everything was amazing and all we can say to colleagues and friends is just "you must go and experience yourselves". It is definitely the best holiday we have ever had.
The boutique hotel/lodge in Patagonia was exceptional, accessed only by motor launch. The personal attention and guided walks to the glaciers and around the lodge were amazing and nothing was too much trouble, we will go again. As for the trip to Antartica is is impossible to describe, just go. The organisation on the ship and the professionalism of all of the team was just exceptional. Absolutely Brilliant, words are not sufficient. Thank you to Pura and all of your team and your overseas contacts.

David Leal-Bennett - 30th November 2015
Service rating : Thank you so much, what a magnificent compliment.
Product : You are very, very welcome. Thank you for taking time to describe your trip, your relative loss of words probably says more than an essay could ever convey. Your loyalty is very much appreciated by us all.
Star Star Star Star Star

Antarctic cruise

On our service...

Excellent service, all booked smoothly and questions answered promptly. travel documents arrived on timeboth here and in Aregnetina. Would certainly reccommend them and use them again. Couldn't fault them.

On the trip...

Beyond expectations, the crew were fantastic and went out of their way to help. Landings in Antarctica were run smoothly and all ages caterd for. Two landings a day where possible and close up of penguins and zodiac rides round the most spectacular icebergs ever seen, Informative talks by experts and films related to the part of the world we were in. Small ship 84 passengers meant we could get all off each trip. Food good and varied and people with special dietary concerns catered well for by very understand staff. Huge variety of nationalities, 23, on our cruise. Holiday exceded my expectations

Sandra Thomas - 27th November 2015
Service rating : That's great to hear, Sarah runs a very tight ship when it comes to communication so it's wonderful to hear that it is appreciated.
Product : What a wonderful description of a small ship expedition cruise! Amazing things happening outside are improved by the work being done onboard to educate, inspire & prepare. And then the wonderfully random nature of the passenger manifest which so often reflects the fact that Antarctica belongs to all of us and none of us. Thanks for taking time to write.
Star Star Star Star Star

Andalucia Inn to Inn holiday

On our service...

First time we had used Pura Aventura. I was first drawn to their inspiring and glossy website. From our first phone conversation I found them good at listening and taking a brief plus intuitive as to what we were looking for in our walking holiday. Consequently they delivered a wonderful itinerary in a really short time that required few or no changes. We would use them again.

On the trip...

Pura Aventura chose some lovely hotels and Inns for us to stay in, plus some outstanding local restaurants. The local support on the ground from Angel whilst in the Aracena area was excellent as was our guide in Seville. It was a wonderful introduction to the lesser known Andalucia.

Debbie Stratford - 26th November 2015
Service rating : Thank you so much, it's partly reassuring to hear that you were inspired by our website but mainly because the attention you received from that point onwards hopefully matched or exceeded your expectations.
Product : It is a really wonderful area, I am delighted that you were able to enjoy it so much. The hotels are some of my favourites too. Thank you too for your very helpful and constructive feedback on email - we aren't perfect but we do make significant effort to keep moving in the right direction! Thanks again for taking time to post your thoughts here, it's very much appreciated.
Star Star Star Star Star

Peru & Galapagos holiday

On our service...

Well planned itinerary. Good client care prior to and post booking holiday

On the trip...

Varied holiday in terms of experiences and accommodation. Majority of guiding was excellent. Stunning scenery and wildlife

Denise Alder - 23rd November 2015
Service rating : It was a pleasure to work with you again to get you back to South America. Your loyalty is very much appreciated.
Product : I am delighted that you enjoyed the landscapes and wildlife of Peru and the Galapagos Islands. I also appreciate your taking time to discuss guiding improvements we can make, these things matter a great deal to us. Thank you.
Star Star Star Star Star

Chile's Southern Highway holiday

On our service...

Excellent service from friendly well informed professional people at Pura, were able to fulfil our requests with good advice.

On the trip...

Stunning views across all parts of Chile visited, excellent accommodation and food in family run hotels/guest houses, superb car to deal with the exciting/hairy road conditions, would thoroughly recommend this trip to people wanting adventure.

Terry James - 20th November 2015
Service rating : Thank you for your comments and thoughts. And also for taking time to come and visit us this week - it's always lovely to put a face to a name.
Product : Your photos of the Carretera Austral say it all to me - beautiful! As you say, hard to imagine somewhere more rewarding for people with an adventurous spirit. Thank you for sharing your thoughts, it is much appreciated.
Star Star Star Star Star

Basque Rioja inn to inn holiday

On our service...

The Pura service was excellent in all regards. their ability to accomodate a schedule with multiple pre and post walk stops, and to accomodate a significant change in plans due to an injury, was excellent and very importantly accomplished in a very friendly manner. Full marks. This was our third trip using Pura Aventura and they have maintained their excellent friendly service.

Would definitely recommend them to others, and have done so, and will use them again.

On the trip...

The inn selection was excellent, places we would never had found but all excellent. The inns were well located in villages and towns making it easy to explore.. Due to an injury we did not do the actual walk, except for a few bits, but drove from inn to inn. A great way to see the Rioja

Peter Edmonds - 29th October 2015
Peter, it is always a pleasure to work with you - despite your living in the sunniest corner of Australia and never tiring of teasing us about our damp little island. Your loyalty is genuinely very much appreciated. I look forward to working with you again soon.
Star Star Star Star Star

Ecuador & Galapagos holiday

On our service...

Would definitely recommend. David helped me build the perfect trip and was always quick to respond to my endless questions. Sarah managed to organise some last minute changes and was really helpful. Thanks so much

On the trip...

Trip of a lifetime. The wildlife experiences were incredible and had a really good balance of activity and animals. The guides were knowledgeable, friendly and flexible. The accommodation was great; cabins in the middle of a forest overlooking a lagoon, beach huts with the sun setting across the sea in front of us - perfect

Kirsty Thompson - 27th October 2015
That's wonderful to hear, I know Sarah and David both worked hard on your trip so are particularly happy to hear that it went so well and that the Galapagos lived up to your highest expectations!
Star Star Star Star Star

Peru holiday

On our service...

Well-constructed tour to our personal requirements, very helpful at the planning stage. I would recommend the company and would certainly consider using them again.

On the trip...

All the arrangements worked very well, and local operators were enthusiastic, well-informed and flexible. Went out of their way to ensure we had a good time. Peru is a fascinating combination of history, geography, wildlife.....

27th October 2015
Thank you so much for your comments. With Peru there is so much to see and do that it is particularly important to get things right so you don't simply rush around doing a 'tick list' tour. I am delighted that you feel that your holiday 'fit' you so well. And that you enjoyed Peru so much of course.
Star Star Star Star Star

Picos Inn to Inn holiday

On our service...

Tom was, as ever, helpful and patient in getting the holiday chosen and booked. A faultless experience from start to finish.

On the trip...

Another fantastic adventure, courtesy of Pura. A spectacular itinerary from the green rolling foothills of the Picos de Europa, to the stunning peaks and the majestic Cares gorge. Flawless logistics and a tasteful mix of accommodation, as I've come to expect from Pura Aventura.

26th October 2015
Thank you so much, it's always a pleasure to work with you - and delighted that you appreciated the Picos mountains so much!
Star Star Star Star Star

Andalucia inn to inn holiday

On our service...

Real customer service (somewhat of a rarity these days); the advertised holiday was adapted by PA for my time limitations and communication prior to departure was detailed, clear and prompt.
I would be happy to recommend.

On the trip...

Delightful walks through interesting and beautiful landscapes; a nice mixture of up, down and along walks of good length and generally well marked paths and detailed maps and directions.
The accommodation was great - each night different and very individual but each provided excellent service, and everyone was so friendly and helpful.

12th October 2015
What a lovely complement, thank you. I'm delighted that Andalucia was such a success. Now for the rest of Spain!
Star Star Star Star Star

Picos holiday

On our service...

Efficient organisation, particularly liked the pre-loaded sat-nav!

On the trip...

Great accommodation, easy to follow routes and delightful guides.

12th October 2015
It's lovely to hear that Tais' hard work pays off - she sits here diligently tapping away at the sat nav for each of these holidays! Delighted to hear that you enjoyed your time in the Picos de Europa so much, thank you for your loyalty, it is very much appreciated.
Star Star Star Star Star

Picos Inn to Inn holiday

On our service...

Pura Aventura took care of every detail of our trip and even managed to accommodate some last minute changes. We will definitely be booking again.

On the trip...

Really good choice of inn's with great food and wine. The walking routes were breath-taking and in a few days gave a varied and interesting view of the national park.

Alex Hilton-Baird - 12th October 2015
Service rating : I'm delighted that it all worked so well for you both and look forward to working on your next trip!
Product : Wonderful to hear, thank you.
Star Star Star Star Star

Picos Inn to Inn holiday

On our service...

Full of good ideas, always very helpful and our questions were exhaustively answered

On the trip...

Lovely terrain to be walking through from meadows to bare mountain tops. A wide mix of good hotels from the small to the large. Well chosen walks with clear instructions. A very enjoyable holiday.

5th October 2015
Thank you so much and also thank you for taking time to write with ideas to make our trips to the Picos de Europa even better in future - it's much appreciated.

All the best,
Thomas
Star Star Star Star Star

Galapagos holiday

On our service...

Bespoke, competent and comprehensive. i would use this company again. The holiday was expensive, but its excellence equated to value for money

On the trip...

Lovely holiday. Good hotels, guides and support

28th September 2015
Fantastic words, thank you. We invest a lot of time and energy in making sure we get it right so your comments mean a lot to us, thank you.
Star Star Star Star Star

Andalucia holiday

On our service...

Professional friendly and efficient. I would definitely recommend this company.

On the trip...

Generally very good. Couple of sections of walking in the middle of the holiday too long and laborious. Restaurants recommended were very good. Local hosts excellent and very knowledgeable.

Lisa Rowe, East Sussex - 27th September 2015
Your loyalty is appreciated!
Star Star Star Star Star

Picos family holiday

On our service...

Fabulous

On the trip...

Fabulous!

29th August 2015
Short but sweet though your email said more and was very much appreciated. It is lovely to hear that you and the family enjoyed the Picos so much and even got to swim in the sea - hardy lot!

All the best,
Thomas & the team
Star Star Star Star Star

Picos family holiday

On our service...

We found Pura Aventura completely by chance on the internet, but are so glad that we did. They really listened to what we said about our budget and what the family wanted to do. The friendly initial phone conversations and emails were soon followed up by a detailed, personalised, suggested itinerary, and this was then refined a little bit - a lot of thought and experience seemed to go into it. We got help from them in finding the best flights even though this was not part of their 'package'. I hesitate to use the word 'package' because it was just so individually tailor-made for us! The only (minor) difficulty was that the walking notes was a few days later than promised, but a quick email reassured us that they were in the post. The service was just great.

On the trip...

We were looking for a holiday that combined both the Picos de Europa and the beaches and coves of the coastline. We wanted it to be good for us adults and our teenage kids. It hit the spot completely for all of us. We stayed in three very different hotels / posadas and they were all just lovely: friendly, good service, comfortable, distinctive. Whether it was the smarter hotels or the more rustic posadas, we had some great conversations with the hosts, that really enriched our holiday. Car hire was just as you'd expect anywhere: corporate, efficient, anonymous, but the car we were given was very comfortable indeed. The walking and scenery in the Picos was just stunning - I can't stop looking at our photos! We balanced more strenuous dramatic walks with easier valley-bottom days and enjoyed them all, and the contrasts. The days on the coastline were wonderful too, with a fantastic array of beautiful beaches and a lovely coastline. The water was wonderful, whether swimming in the icy mountain rivers or in the Atlantic waves. We had a guide (Alex) for two days, one walking in the mountains and another cycling along the coastline. He was a great guide, and through him we had two great days but also got many useful tips and suggestions on where to walk / eat / visit. Through him we found a fantastic village festival, a quiet little beach off the beaten track, and a private tour of a cider factory: we'd never have discovered these by ourselves. We found the food to be tasty and distinctive and trying new dishes definitely added to the flavour :) of the holiday. We felt like we got a very good taste of the area - but that we'd like to go back again (and again...) Thank you so much Pura Aventura.

Alison, Cumbria - 29th August 2015
Service rating : What a wonderful start to the week to come in to feedback like this, thank you.
Product : And this is exactly why we love to do what we do. I'll pass on your message to the lovely Alex. Thanks again for such fulsome praise. It does make a huge difference to hear about your experience in such detail.
Star Star Star Star Star

Galapagos holiday

On our service...

Very good

On the trip...

Very good, guide had very good knowledge and was flexible

22nd August 2015
It's great that you enjoyed the Galapagos and that your guide looked after you well. Thank you for taking time to feed back to us.
Star Star Star Star Star

Picos holiday

On our service...

A fantastic holiday, with great guides and fun adding to our summer from Pura Adventura

20th August 2015
I am delighted that you and your family enjoyed your time in the Picos de Europa so much. Your feedback is very much appreciated.
Star Star Star Star Star

Costa Rica holiday

On our service...

We wanted to visit Costa Rica but slightly off the beaten track. Having approached a number of agencies we found Pura Aventura the most helpful and responsive. David was extremely knowledgeable and guided us to a perfect itinerary that matched our needs and requirements. In particular we liked the fact that he was prepared to argue why we should do certain activities and visit certain areas - he was right on all counts! All arrangements worked without hitch and it was an extremely enjoyable experience to deal with Pura Aventura.

On the trip...

All our hotels were beyond our expectations including the ones we had been told would be less luxurious. All the staff, guides and activity leaders were helpful knowledgeable and a pleasure to meet. We thoroughly enjoyed every day of the holiday (including some 'interesting' roads and driving). The variety of scenery and wildlife in Costa Rica is extraordinary and Pura Aventura provide a perfect way to enjoy this.

John Moore, London - 17th August 2015
Service rating : I know David is delighted that you appreciated his advice so much, we do try to be constructively bossy, particularly somewhere like Costa Rica where it makes such a difference to be slightly off the beaten track.
Product : Thank you.
Star Star Star Star Star

Picos family holiday

On our service...

communicative, experienced, relevant, efficient, helpful.

On the trip...

Our 12 day holiday was well organised, full of adventure and felt like it was worth the extra expense of having a holiday designed for us. Our experience felt authentically Spanish. All the places we stayed were excellent, in some cases outstanding. Good to have someone 'on the ground' incase of emergencies and for hands on advice. Would highly recommend this great little travel outfit.

Lucy Gatward, Bristol, UK - 11th August 2015
Thank you so much, I am delighted that you enjoyed your time in the Picos so much, wonderful to hear.
All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Pura Aventura are a very good company to deal with. Everything was as promised and worked well. A small glitch at the end was promptly and well dealt with. Highly recommended.

On the trip...

An extraordinary holiday in a remote and beautiful corner of Spain.

Trails are well described in the notes and the maps are the best available. The GPS supplied is the icing. Sending the trails by PDF would make it easier to share them among members of the party - we took photos on phones allowing us to split up if necessary. Navigation is seldom a problem as you are on old mule tracks and green roads most of the time, but happily very little time on paved roads.

The scenery ranges form gorgeous to spectacular, with a new vista almost every time you round a bend. Old oak and chestnut woods opening out into Alpine pastures alive with wild flowers and a backdrop of snow-capped craggy peaks describes a typical day. It is remote and we seldom met another walker or even too many locals as the occasional villages we passed through didn't have much happening. This wasn't a problem but you would be well advised to stock up on anything you might need for the week as you pass through Potes on the first day as you won't see another pharmacy, supermarket, hiking shop, etc for the week. This something that Pura should point out to clients.

That could include some bars and snacks as the lunches provided are adequate but you won't be gaining any weight. Pura advised that the standard of hotel was variable due to the remote nature of many stops and we found it ranged from comfortably better than a hostel to really very nice. We hadn't looked up the places beforehand and enjoyed the surprise each evening as we fetched up at our destination. One thing we wouldn't mind changing is the late dinners. In most places it wasn't possible to eat before 8.30, which is 3 or 4 hours after you arrive having walked all day on a light breakfast and a sandwich.

This holiday removed us completely from the world we know for a week. The routes are meticulously planned and show deep local knowledge.We are experienced hikers but I don't believe we could have organised this trip solo. Pura may not be the cheapest outfit doing trips like this but the standard of the product makes them very good value. We are looking forward to our next trip with them.

Andrew, Kildare, Ireland - 5th August 2015
Wow. Thank you so much for taking time to write in such detail. I will pass on your comments to Diego who created the route, he will be very proud. We will take on board what you say about more clearly flagging up the possible need to pack snacks. I'm afraid changing the habit of a lifetime and having them serve dinner early would be a hiding to nothing!
Star Star Star Star Star

Picos holiday

On our service...

Excellent service - very prompt responses

On the trip...

Great location and fabulous hiking

Cathy Payne, London - 29th July 2015
I am delighted that you enjoyed the Picos de Europa so much, and our service. Thank you so much for taking time to write.

All the best,
Thomas
Star Star Star Star Star

Ecuador and Galapagos holiday

On our service...

I was kept informed in detail regarding each stage of the holiday

On the trip...

Could not fault "Mary Anne" accommodation, guide and crew. The whole experience was fantastic

Pauline Archer, Walton on the Naze - 29th July 2015
Service rating : I am delighted that Sarah looked after you so well, I know she very much enjoyed working with you.
Product : I'm jealous! Such a wonderful way to see the Galapagos. Hopefully the Amazon, cloud forest and Cotopaxi are also included in your 'fantastic'!
Star Star Star Star Star

Pyrenees Family Adventure

On our service...

Our rental car was mistakenly cancelled on arrival in Bilbao, but Thomas was responsive and helped us rectify the problem.

On the trip...

It was a good itinerary with the right amount of time at each stop. The hotel in Bilbao does not deserve its 5-star rating! We would have liked a nicer hotel in Llavorsi, but the location was good and we loved the activities with Rocroi. El Ventos was a gem, albeit a remote one; the owner was so kind and the food amazing!

28th July 2015
Service rating : Yes, these heart stopping moments are what keep us young! Glad we could fix things quickly.
Product : I'm delighted that the trip along the Pyrenees felt well paced for you and the children. As for the Lopez de Haro in Bilbao having 5 stars, it's a bit of a legacy I think which is why we only refer to it as 4 star. Saying that, I do think the staff deserve a full 5 star rating - I hope they looked after you too.
Star Star Star Star Star

Picos de Europa holiday

On our service...

Excellent service before and during the trip from the UK staff and the guides in country.

On the trip...

Trip was really well structured around our requirements. Only thing that I would change is the amount of driving on the last day but even that was an awesome experience.

21st July 2015
Great to hear how much you enjoyed the Picos de Europa, thank you. I know Diego enjoyed guiding you in the mountains!
Star Star Star Star Star

Peru holiday

On our service...

Service excellent- my queries always answered, though there were difficulties with time zones.

On the trip...

No problems.

15th July 2015
I am delighted that you enjoyed Peru so much that you want to go back. As for time zones, we do pretty well with everything from the USA to Australia but New Zealand does admittedly present challenges when we want to speak in working hours!
Star Star Star Star Star

Andalucia holiday

On our service...

We've gone on several Pura Aventura walking tours in the past and were always completely satisfied. So, when the time came to plan a customized family trip through Spain and Morocco, I was pleased to work with Pura again. Thomas Powers worked with me to understand the diverse needs/desires of my
family and then curate the trip of a lifetime. This was no easy task but he and his staff planned out every day with precision and elegance. They selected the perfect hotels, activities, transfers, restaurants, etc. We could not have been more pleased and will happily call on Pura Aventura in the future. I could not recommend more highly.

On the trip...

We visited Granada, Seville, Codoba, and Vejer de la Frontera and loved it all. Every choice was perfect. Pura arranged for sherry tastings, dances, walking tours, and more. Highly recommeneded.

Jean Rhodes, Boston, MA - 12th July 2015
Thank you for your kind words and I very much look forward to working with you again. I know how much you love Spain and there's plenty left to see!
Star Star Star Star Star

Highlights of the Camino holiday

On our service...

We couldn't have asked for a better way to see the "Camino Frances" in the short time we had. the selections of the sections that we walked, the selection of the towns, villages and hotels where we stayed, and Xabi's wonderful guiding, were impeccable. The food was memorable in each region, and we were introduced to the specialties of each region. We will definitely travel with the help of Pura Aventura again, wherever they offer their services.

On the trip...

see above

6th July 2015
Thank you so much for your kind words about your time on the Camino de Santiago. I very much look forward to working with you again for a return to Spain, or a trip to South America.

Thanks again,
Thomas
Star Star Star Star Star

Nicaragua holiday

On our service...

Choce of hotels, itinerary and logistics were all excellent

On the trip...

An often overlooked country that deserves to be visited more. A fascinating mix of scenery - forests and volcanoes, coupled with attractive cities and excellent food.

11th May 2015
Service rating : I'm delighted that everything went smoothly for you in Nicaragua, I know David is very fussy about the hotels he'll recommend!
Product : Indeed, Nicaragua is such a wonderful place to visit that it deserves far greater recognition. Saying that, it's quite nice that it's still so peaceful.
Star Star Star Star Star

Chile & Antarctica holiday

On our service...

Pura Aventura (PA) was one of the companies that responded subsequent to my query on Antarctic holidays to Responsible Travel. I received several quick, general emails from other companies and an extensive, detailed email from David at PA. I told him that I was interested in a two-eek Antarctic cruise and a possible additional week in elsewhere. He responded with a detailed, meticulous proposal that described a fantastic trip that included an Antarctic cruise plus extended stops in Santiago, Buenos Aires, Torres del Paine, and El Calafate. I booked the trip PA recommended and was consistently impressed by their professionalism and attention to detail during the extended process.

On the trip...

The extended three-week trip was complex with a number of stops and transfers. At every point, the expected flight/hotel/driver was available as described in the neatly-arranged packet PA sent before the trip. I was especially impressed that the transfer drivers in all of the different locations were on-time and waiting for me (although I sometimes had to do a little investigation to determine pick-up times). In addition, all of the destinations were spectacular and the accommodations were very good and in interesting locations. I will happily travel with Pura Aventura in the future.

21st March 2015
Service rating : Thank you so much for this, David's off at the moment about to become a father for the first time but he'll return to your great comments to keep him on a high!
Product : I am delighted that the details were all delivered so well. Particularly when combining two or three different destinations, the devilish detail is in making sure the 'joins' are properly sealed. Sarah and Tais work hard to make sure this is the case and I know appreciate your kind words.
Star Star Star Star Star

Ecuador & Galapagos holiday

On our service...

It was a well thought out and well designed trip with no hiccups which we thoroughly enjoyed from the moment we arrived to the moment we left.

On the trip...

It was a very special holiday for wildlife enthusiasts like us and one to be recommended.

Mary - 20th March 2015
Service rating : I'm delighted that you enjoyed your time in Ecuador so much, thank you.
Product : Thank you.
Star Star Star Star Star

Chile & Antarctica holiday

On our service...

Great programme, well executed.

On the trip...

From walking on the Perito Moreno glaciar, to a good mix of "Eco Glamping" and sweating through the W walk in the Torres del Paine, culminating in the privilege of engaging with the scenery and wildlife of the Antarctic wilderness... can only say that Pura Aventura put together a fantastic programme backed up with solid logistical attention to detail. No hesitation in recommending that you talk with Pura about your next adventure.

19th March 2015
Service rating : I am delighted that you appreciated the holiday so much, thank you.
Product : This is just wonderful to hear, working in Chile always presents challenges in terms of logistics. Combining it with Antarctica can make it even more so. However, what it gives us is one of the most extraordinary combinations on the planet. I love that you use the word 'privilege' when talking about Antarctica, I think that's exactly right. Just a humbling place. Thanks again for your feedback.
Star Star Star Star Star

Costa Rica Holiday

On our service...

The service from Pura Adventura was excellent. They listened to our needs and requirements and advised us very well. The documentation was well presented and the information we received very good. They have obviously researched the destination well, all the accommodation we stayed in was of a high standard and eco friendly. I would use them again and highly recommend.

On the trip...

Second time we have visited Costa Rica , through our first experience we decided to do a self drive which is very easy and gave us the freedom we wanted. On reflection we may have gone for a slightly larger 4x4 as some of the roads really are rough! Good advise given to purchase upgrade insurance from the UK rather than locally. The hotels choose for us were all of the standard we hoped for. Although CR is a small country, its very diverse with regard to terrain, climate, people, food and what there is to do and see. The Caribbean Coast, Pacific Coast, the mountains and the South are all completely different. Don't underestimate how long it takes to get around particularly on the Nicoya Peninsular where the roads are all unmarked. It is a good idea to research what you want to do and see before booking and don't try to see the whole country in one trip unless you have plenty of time. We have been twice for two weeks each trip and still have places on our list to visit or revisit. We love it and will go back.

Bridget van der Horst, UK - 16th March 2015
Service rating : I'm delighted that you appreciated the service, thank you. We do invest in visiting Costa Rica each year precisely in order to keep on top of things on the ground!
Product : I'm delighted that you like Costa Rica enough to keep going back - your advice is all good. I'm hoping that the Sat Nav helped you get around the unmarked roads of Nicoya without too much stress. Thank you again for taking time to let us know about your holiday.
Star Star Star Star Star

Chile Holiday

On our service...

Pura were really knowledgable about the trip and had great expertise and experience of the country (Chile).

On the trip...

The holiday fully delivered on the expectations from the detailed itinerary Pura developed. We had a great time and our guide in Atacama and Patagonia, Camilo Silva, was excellent.

3rd March 2015
I am delighted that you enjoyed Chile so much and that you appreciated the itinerary we have made (over many years) as well as the lovely Camilo!

All the best,
Thomas
Star Star Star Star Star

Argentina Holiday

On our service...

Thanks to Sarah for all the attention to detail
great trip would recommend this trip to anyone who likes to travel and see the wonders of the world

On the trip...

Tried to click excellent, but questionnaire got such a shock it ticked good as well!
great trip would recommend this trip to anyone who likes to travel and see the wonders of the world

12th February 2015
As ever, your loyalty and exploring spirit is a joy to work with. As you say, Sarah deserves particular credit for creating such a varied trip in some incredibly remote places, without hitch. Thank you again.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

Great service. Pura Adventura worked with us to maka an itinerary to meet our needs. Excellent introduction and orientation from our local guide, Diego.

On the trip...

We took an Inn to Inn self guided tour through the Picos de Europa in Spain. The trip was well planned and adapted to meet our specific requests. The walking was fantastic as we traversed a range of different habitats - forest, mountain and valleys. At the end of each day the accommodation and food were excellent and the village posadas were a great opportunity to meet the locals. One of the best trips we have made - a whole week, and more than 100 kms of travel, without getting into a motor vehicle!

5th February 2015
So great to hear what a fantastic time you had in the Picos, thank you. Also, as a result of your requesting changes to your trip, we had a fresh look at the 'standard' version of the holiday and changed it - so thank you for making us take a step back and reassess what we could do. It is a more varied and beautiful walk as a result, thank you!

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Excellent as per my phone call today to your office.

On the trip...

Excellent, fantastic itinerary, accommodations, locations. As per my phone call today to your office.

4th February 2015
I'm delighted that you enjoyed Costa Rica so much and of course, your more detailed feedback will help us get even better in future so thank you.

All the best,
Thomas
Star Star Star Star Star

Costa Rica and Nicaragua Holiday

On our service...

All the arrangements worked seamlessly. We were kept informed throughout the planning stage and received detailed information that was useful throughout our stay.

Thank you Pura.

On the trip...

Excellent choice of hotels giving different experiences within the countries and we always had the best rooms/upgrades. Nicaragua was fabulous, so unspoiled with plenty of opportunity to interact with the locals.

Thank you Pura.

1st February 2015
I am delighted that you enjoyed your time in Central America so much. There is always a lot of detail in trip like this, particularly when it comes to combining Costa Rica with Nicaragua so it is wonderful to hear that you felt well informed and supported. Of course, that you appreciated all that Nicaragua has to offer visitors, is lovely to read. Thank you for taking time to write.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

We traveled to Costa Rica for the first time. The trip was unaccompanied for the majority of the time but we felt confident in the arrangements and the person contact we had from the company

On the trip...

The trip was an incredible experience. The company had considered and catered for the detail that is required for such a venture

29th January 2015
So lovely to hear that you had such a good time in Costa Rica, I also loved being able to follow your adventures on your blog, thank you for sharing!

All the best,
Thomas
Star Star Star Star Star

Nicaragua Holiday

On our service...

Efficient and creative

On the trip...

exciting but comfortable!

6th January 2015
Thank you so much for your short & sweet comments. Your email with all of its detail and tales has been read with great interest and delight - I am so pleased that you and your family enjoyed Nicaragua so much.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Great service - patient and careful efforts went into the planning process which allowed Pura Aventura to match our destinations with are personal preferences.
Whilst away we had an unavoidable travel emergency which our representative in the UK responded to in excellent manner. Definitely would recommend them.

On the trip...

We loved Costa Rica - amazing people, wildlife, unspoilt environment, knowledgeable guides and rice and beans with every meal - we will return!

5th January 2015
What lovely comments, I'm delighted that we were able to help with your emergency even though in the end you made it to the Osa Peninsula without delay. Given how much you seemed to enjoy your time there, we are all very relieved! Of course, it is also fantastic to hear that you and your family enjoyed the country so much. Thank you for taking time to write.

All the best,
Thomas
Star Star Star Star Nostar

Costa Rica Holiday

On our service...

Was very happy with the service. Would have thought there would be a service that would include Pura booking my flights, but it wasn't an issue at all.

On the trip...

Best holiday I've ever been on.

19th December 2014
Wonderful to hear that Costa Rica was your best ever holiday - fantastic, thank you. Re: flights, sorry if this wasn't clear, but Pura Aventura can book your flights. In your case, we arranged for you to get your flights through our consolidator directly because they had the best prices at the time. I hope this was all made clear to you at the time but it was all done with your best interests at heart. Thanks again for taking time to write.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Pura Aventura arranged an incredible holiday to Costa Rica for our honeymoon. They really got it right when we requested a trip that took us away from the normal tourist spots, which let us see the wild and untouched side of the country.

17th December 2014
It's great to hear that you had such a great time and enjoyed being off the beaten track. There are various of us at Pura Aventura who have been lucky enough to get out there in the past year or two which certainly helps us keep on top of these things! Thank you for taking time to write.

All the best,
Thomas
Star Star Star Star Star

Ecuador holiday

On our service...

This is our second holiday with Pura Aventura and the organization was very good. They even contacted me to see how I was when our local guide let them know I was ill. Real personal service.

On the trip...

Everything worked like clockwork. All accommodation very good. You can trust Pura Aventura to make sure you have a good holiday. Would and have, recommend them to anybody.

13th December 2014
What lovely feedback, thank you. Alex (our local guide in mainland Ecuador) is a great asset to us, it seems that he looked after you well. You were lucky enough to have Juan take you round the Galapagos - I was lucky enough to have him show me round too some years - a splendid character indeed!

Thank you again for taking time to write.

All the best,
Thomas
Star Star Star Star Star

Rioja & Pyrenees Honeymoon

On our service...

Great personal service; they listened and then delivered - great

On the trip...

Superb

13th December 2014
I am so delighted that you enjoyed your honeymoon in the Pyrenees so much, it's always extra pressure to make sure the trip is right!

All the best,
Thomas
Star Star Star Star Star

Andalucia Holiday

On our service...

Very personal tailored service - excellent communication throughout. Cant recommend highly enough.

On the trip...

Interesting routes, fabulous accommodation, and food excellent. Good recommendations for eating out. Personal service and attention to detail. This is the best travedl organisation we have ever used.

5th December 2014
What a truly lovely comment, I may get a t-shirt made as a treat. I know that you are both well travelled so I, on behalf of the whole team, take this as high praise indeed. Thank you.

All the best,
Thomas
Star Star Star Star Nostar

Galapagos Holiday

On our service...

Generally excellent but lacked consistent delivery in a couple of areas although this may also be due to local operators interpretation of details

On the trip...

An amazing experience, I believe we have only scratched the surface and will return hopefully in the next two years....

5th December 2014
I am delighted that you enjoyed the Galapagos Islands so much, what a treat to be able to possibly return. In terms of the delivery, there were a couple of issues which arose I believe because the guide you had been due to have had a death in the family which meant that he couldn't work that week. Things were rearranged quickly but it seems that there were some wrinkles in there for which I apologise, it certainly was an unusual situation. On a lighter note, the other misunderstanding seemed to be around the actual date of your birthday which seems to have led to a three day cake-fed celebration! Thank you again for taking time to write your thoughts, it is much appreciated.

All the best,
Thomas
Star Star Star Star Star

Ski Holiday

On our service...

They provide superb personal service and in the past have refunded money to us even when strictly they didnt need to.

On the trip...

Always superbly tailored to our needs.

5th December 2014
We always try our very best to be flexible rather than simply stick to t&cs - we all know how annoying that can be! It's also a way for us to repay your loyalty, thank you.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Our Pura representatives helped us customise our holiday to our needs. We were travelling as a family with two kids (11 and 9) and also two grandparents. Everything was flawless.

On the trip...

We had an amazing two weeks in Costa Rica. The hotels were great and the activities always better then we had expected. I would highly recommend having a trip organised through Pura Aventura.

5th December 2014
I am delighted that David was able to create a trip which worked for all three generations of your family, it's also lovely to hear that Costa Rica exceeded your expectations. Thank you for taking time to let us know about your holiday.

All the best,
Thomas
Star Star Star Star Star

Basque Rioja Inn to Inn

On our service...

Always pleasant and very professional.

On the trip...

A fantastic holiday, probably the best we have been on and we have been on a few. The attention to detail was second to none.

5th December 2014
Wonderful praise, thank you. I loved your description of arriving in the one village to be called over to the little local bar by your host who happened to be out and about and guessed who you were. That you enjoy these details and appreciate the human colour of a trip like this is particularly pleasing to hear. Thank you again for your feedback.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

Excellent service. Paid close attention to what we were after, got back to us quickly and promptly. Highly reliable and professional.

4th December 2014
To be fair, you were very communicative and easy to deal with so my job was that much easier! Thank you for your kind words.

All the best,
Thomas
Star Star Star Star Star

Camino de Santiago Holiday

On our service...

Awesome service

4th December 2014
Thank you for this, I'm delighted that you were so well looked after on the Camino. I know you want to find a quieter corner of Spain for your next trip - I've got the perfect corner of Andalucia for you!

All the best,
Thomas
Star Star Star Star Star

Ski Holiday

On our service...

Was such a fun experience planning our holiday with lots of helpful advice and suggestions.

On the trip...

Totally tailor made holiday that met all the requirements of a three family get together, brilliant.

4th December 2014
And it was a great pleasure to work with you this year, I'm delighted that Cerler delivered for you. It will miss you all in 2015!

All the best,
Thomas
Star Star Star Star Star

South America Holiday

On our service...

we couldnt have had better or more supportive service, top marks

On the trip...

the holiday was brilliantly tailored and our needs as a family were thoughtfully catered for

4th December 2014
On this trip I think Sarah has to take the credit, yours was probably the most detailed and complex single holiday we have ever had. It was also a trip which has us all particularly green with envy! It remains a holiday which Sarah is very proud of, seemingly justifiably so. Thank you so much.

All the best,
Thomas
Star Star Star Star Star

Chile Holiday

On our service...

excellent service, alqays there to help and offer advice

4th December 2014
Thank you so much, and thank you for your continued loyalty, it is very much appreciated.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

The UK team were very helpful and Diego Martin in Spain was very good in setting us off and in the notes he provided.

On the trip...

Excellent route on paths which would be difficult to find without local knowledge. The transition from the wooded valleys to the high mountains was well thought out. The hotels were quirky, very welcoming and very enjoyable.

4th December 2014
Thank you for taking time to let us know about your trip to the Picos de Europa. I'm delighted that you appreciated the variety of the walking, that is something we updated for 2014, as well as some of the hotels so it seems that Diego has made the right choices!

All the best,
Thomas
Star Star Star Star Star

Ecuador Holiday

On our service...

We have now had two wonderful and memorable holidays organised by Pura Aventura and everything has been perfect. Super locations we would never have found, lovely accommodation, on time and with knowledgeable and friendly guides. The rating for this question is Excellent service all round!

On the trip...

See above, I'm sorry I answered both questions in one, but we had the most fabulous holidays in Peru and Ecuador thanks to Pura. Thank you.

4th December 2014
It is such a pleasure to work with two such adventurous and open-minded travellers who appreciate South America so much. Thank you.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

This was our second big trip with Thomas and his team at Pura Aventura. A well planed bespoke holiday to Costa Rica which was totally amazing. The team got everything right - diverse places to visit and great hotels and trips

On the trip...

I would do this trip again in a heartbeat. We loved Costa Rica. Wow,

4th December 2014
Your loyalty is very much appreciated but it also means that we understand that bit more about you and what you enjoy to hopefully get things tailored even better to your tastes. Mind you, you did get to go to some particularly special places on this trip!

All the best,
Thomas
Star Star Star Star Star

Chile Holiday

On our service...

Prompt, professional and friendly service.

On the trip...

A really well planned holiday to an exciting destination. We had all the information we needed and everything went smoothly.

4th December 2014
Thank you so much for your kind words, Chile in particular is my great weakness so it's great to hear that you enjoyed the country!

All the best,
Thomas
Star Star Star Star Star

Peru & Galapagos Holiday

On our service...

Personable and prompt and very patient with our many tweeks to the programme and additional guests

On the trip...

We are planning to use them for our next South American holiday as well so they must be good.

4th December 2014
I am delighted to hear that you enjoyed your trip so much, I'm looking forward to working on Argentina with you soon.

All the best,
Thomas
Star Star Star Star Star

Pyrenees Holiday

On our service...

The staff are excellent - they listen to your views and requirements and tailor the holiday accordingly. Our Spanish adventure was memorable, as there was something for everyone in the family.

On the trip...

We changed our minds on a couple of suggestions for the holiday and ended up with one of our best holidays ever. We could never have found some of the hidden gems that we found thanks to Pura Aventura - it was worth every penny!

4th December 2014
Thank you for this, we invest a lot of time in making sure our team do exactly that - listen. I'm delighted that your trip was so enjoyable for all of you.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Excellent service with great knowledge of the proposed trip. Highly recommend the company.

On the trip...

The Costa Rica trip was amazing - from the activities, guides as well as the service of the most stunning hotels. We had the adventure we were looking for with the luxury of the pool every day !

4th December 2014
High praise indeed, thank you so much.

All the best,
Thomas
Star Star Star Star Nostar

Peru & Galapagos Holiday

On our service...

Everybody was very helpful and the planning stage was very thorough resulting in an exciting and varied itinerary . The travel notes were very comprehensive and the suggestions for restaurants etc proved to be very good. The flights were the only part of the holiday causing some vexation because we were unable to :
check in on line
unable to manage the booking on line or through the lan office at the airport without referring back to the booking agent
unable to negotiate up grades or book emergency exit seats

On the trip...

The whole holiday was amazing. The guides were great. A great mix of accommodation. The Mary Anne in the Galapagos was fantastic. It was an adventure from start to finish.

18th November 2014
I am delighted that your holiday was so amazing. It is frustrating that you were not able to check in online or negotiate that upgrade. However, on the positive side, Ecuador and the Galapagos itself seems to have been all and more that you wanted it to be and I know Alex, our guide, really enjoyed his time exploring with you.

Thank you again for taking time to write.

All the best,
Thomas
Star Star Star Star Star

South America Holiday

On our service...

We would like to thank you and all your partners in South America for providing us with such a memorable experience with such style and efficiency. Every ticket was successfully pre-booked, every transfer was completed without fail, every Guide was of very high quality with detailed knowledge and showed a high level of enthusiasm. The selection of hotels was masterful and provided us with high quality accommodation in a unique range of venues. The airlines LAN and AA in the main worked well
but were not good when faced with disruptions.

The Galapagos cruise boat was of very high quality and very efficiently run by a competent crew. Our Guide, James, was a highly efficient organiser with very detailed knowledge. The range of trips, expeditions and experiences was stimulating, and at times a challenge physically to keep up but we did. The only negatives were the very high prices charged for mid quality wines and the lack of interaction with the barman/meal server due to a very low level of English( all 16 guests were English speaking and a very good mixture with 4 from USA, 4 from Canada, 2 from New Zealand and 6 from UK)

On the trip...

Oustanding experience

27th October 2014
Thank you for such lovely feedback, it's particularly gratifying on a trip which included so many different countries and nearly four weeks of travel, as well as your first experience of South America. There's plenty more to see so I look forward to getting to work on your next trip - hopefully!

All the best,
Thomas
Star Star Star Star Star

Basque Rioja Inn to Inn Holiday

On our service...

All very efficient organized perfectly no problems at all

On the trip...

Excellent holiday great hotels good trekking instructions all brilliant

21st October 2014
I'm delighted that you enjoyed your trip so much, October is such a lovely time in La Rioja. The weather this autumn has been unusually warm and wonderful in Spain so hopefully you got the benefit of that too.

All the best,
Thomas
Star Star Star Star Star

Andalucia Holiday

On our service...

Great communication with Sarah at Pura Aventura. Thanks also to Thomas for recommending the Casa1800 in Seville - perfect location and a lovely ambience.

On the trip...

We had a fantastic holiday, thank you so much! All the accommodations were delightful and the hosts charming, helpful and friendly. And the food was excellent!

16th October 2014
I'm delighted that you enjoyed your time in Seville and the Aracena Hills so much. Lola from the finca wrote earlier this week to say how much she had enjoyed her time with you so the feeling was obviously mutual! Thank you for your feedback.

All the best,
Thomas
Star Star Star Star Star

Pyrenees Holiday

On our service...

Absolutely perfect. Locations,routes, hotels, meals, and amazingly - weather.

On the trip...

Once again, perfectly planned for our abilities and desires.

3rd October 2014
Thank you so much for your kind comments. I know Xabi had a great time taking you through his beloved Rioja and Pyrenees. And it's hard to beat places like the Picos when you are also blessed with the good weather. I look forward to getting to work on the next adventure with you!

All the best,
Thomas
Star Star Star Star Nostar

Picos Holiday

On our service...

Excellent service prior to travelling. Good to have support when hiking. Needed to use it when we found a problem with directions and luggage didn't arrive on 1 occasion.
Maps could have been more detailed and there were a couple of minor errors on instructions

On the trip...

Excellent route planned with varied and good accomodation

24th September 2014
I'm delighted that you enjoyed the route around the Picos so much. Perhaps just to clarify, your luggage arrived an hour after you on that one day because Jesús, the taxi driver, was having a particularly busy day and lost track of time. It isn't how we plan things at all, in fact, I don't know that it has ever happened before but in any case we've spoken to him to make sure it's not repeated.

As for the directions, I'd love to hear more on this. As you know, at your arrival meeting in the Picos, we provide the most detailed O.S. maps available, walking notes and also a GPS with the route loaded so I'm concerned to hear that you had a problem. In any case, I'll drop you a line now to see how we can improve.

All the best,
Thomas
Star Star Star Star Star

Anndalucia Holiday

On our service...

A tailored service with extra bits of help (advice on length of stays in different places, satnav, city guides) that we didn't expect but which were very welcome.

On the trip...

Granada is magical. The rest of Andalucia isn't too shabby either!

18th September 2014
Not too shabby at all, as you say. And a lovely time of year to be there. I'm delighted that you had such a good time and in particular got so much out of your time with guides in Granada and Seville showing you off the beaten track.

I'm lucky enough to be heading to Seville in a couple of weeks so this has got me in the mood very nicely, thank you!

All the best,
Thomas
Star Star Star Star Star

Pyrenees Holiday

On our service...

Cannot fault the service provided in helping us to choose our itinerary and hotels. The maps provided were very useful. It was also very helpful to have knowledgeable guides for one day at each of the main stops on our tour.

On the trip...

We had a fabulous holiday

1st September 2014
Thank you. I am that your trip along the Pyrenees went so well and that the guides helped you make the most of your time, it's certainly a lovely time of year to visit the mountains.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

Helpful, patient and willing to find the perfect holiday for you

On the trip...

Great in every way

26th August 2014
Thank you so much for your lovely comments. I have to admit that the Picos de Europa is such a beautiful area that it makes our job that much easier!

All the best,
Thomas
Star Star Star Star Nostar

Costa Rica Holiday

On our service...

Very quick response to our request to move hotels early by sarah .
I booked our flights separately and when we arrived at heathrow found that 4 of us didn't have visas to transit the US - it might be worth highlighting to clients that even if transmitting an esta is required. We had a stressful moment!

On the trip...

Very good active holiday - something for everyone !

12th August 2014
I'm delighted that you enjoyed Costa Rica so much and found that there was something for everyone in your family there.

re: Esta documents, that's an interesting point. It is something we highlight for you in our holiday guides which are emailed and then posted to you in hard copy. It's also something which should have been highlighted by the people who issued your tickets. However, nobody wants that kind of stress at the start of their holiday so we'll have a think about how we might flag it even more.

By the way, the relevant part from our notes is under Practicalities, the Documents & Visas section. I'll reproduce it in full here as it's useful information for anyone who is transiting via the US:

"If you are flying via the USA you must have a machine-readable passport otherwise you will need a full visa. If you have a line of chevrons and numbers on the photo page of your passport then it is machine- readable.

You will also need to have an ESTA to transit through the USA. This is an online form (usd14pp fee) which you will find at: https://esta.cbp.dhs.gov/esta/.

This service costs usd14 per person; beware of sites which may come up on a search engine, these can look official but actually charge more than this as a fee. You will need dates of birth, passport numbers, expiry dates, etc to fill in the form fully.

Every member of your travel party must have completed a valid ESTA application prior to travel. This applies even if you are just transiting the United States."

Thanks again for taking time to feedback.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

Every aspect of planning and organisation during the walk were fantastic. Diego was quick to dealwith any small hiccups

On the trip...

The itinerary more than met the brief I had sent.

5th August 2014
I'm delighted that you enjoyed your time in the Picos. We recently made some quite major changes (improvements) to this route so that presumably explains the hiccups. Happily Diego knows it all inside out so could deal with things straight away. I am delighted that you feel that the trip out performed your brief, that's always lovely to hear. Thank you.

All the best,
Thomas
Star Star Star Star Star

Peru Holiday

On our service...

Well planned by David taking into account our preferences. We have had an amazing holiday and could see how Pura Aventura had planned and organised every little detail. We will recommend you!

On the trip...

We were met at every destination by proficient and friendly guides who always knew about us and our holiday plans.

28th July 2014
It's great to hear that David did such a good job tailoring the trip for you. As for guides knowing who you are and what you are doing, that's a by-product of our way of working directly with so many people in Peru, and testament to Sarah's dedication in the background. As you hint at, it makes a big difference to a holiday, being greeted by people who know who you are rather than just being another morning's faces for a bored guide on autopilot. Thank you for your kind comments.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

Very well organised, routes were excellent, good accommodation especially at Tollo with Ricardo, Berta and family.
Constructive points: another GPS is needed - we had to take turns!

On the trip...

Thank you we had a great time.
Constructive points: another GPS is needed - we had to take turns!

25th July 2014
It's lovely to hear that you had such a great time, I too am a great fan of staying in Tollo. I am also delighted to hear that you enjoyed the routes given that those have been recently updated to make it a more comprehensive route, notably taking in the Cares Gorge. I do apologise about the GPS confusion, we have started to include these on our Picos Inn to Inn trips as well as our Basque Rioja Inn to Inn walks so there has been a bit of unexpected demand on them - thank you for sharing!

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

The information we received prior to the trip was helpful and accurately reflected what we experienced. All of the transfers were on-time and well-managed. The bookings at each hotel went smoothly

On the trip...

The trip was terrific. The route was well-designed to provide a diversity of scenery, and was the right level of difficulty. The only thing I would change was the one night we stayed at an old inn on the hillside overlooking Cosgaya. If we had walked 1km more into Cosgaya, there was a nice hotel with a pool in the village. We loved the hotel on our second night with Ricardo and his sister. They are terrific.

24th July 2014
Thank you so much for your feedback, I am delighted that you enjoyed our new and improved route around the Picos. Regarding the hotel in Cosgaya, we use the small inn because it has so much character and history. The Osa Hotel we know and have used in the past and while it is very nice, it is on the large size and please remember that the pool area is quite rarely open given the climate! It's tricky though, given the new route and new hotels towards the end of the week, the Osa Hotel could work well. Then again, you loved your time in Tollo which is a small inn very much on the scale of the accommodation in Cosgaya. You have certainly sparked a discussion here and we are asking other guests what they think to see if we can get a sense of a common opinion - I do appreciate your sparking debate.

All the best and thank you for your great review,

All the best,
Thomas
Star Star Star Star Star

Peru Holiday

On our service...

Excellent advice and support throughout from planning to travelling home.

On the trip...

Amazing holiday, and strongly recommended. Felt the whole holiday was expertly planned. A great adventure!

22nd June 2014
I am delighted that you enjoyed Peru so much, in particular that you appreciated seeing so few people on the Inca Trail - we're very proud of how we manage that bit in particular! Thanks again for your splendid feedback.

All the best,
Thomas
Star Star Star Star Star

Peru Holiday

On our service...

the service was A1 from the moment we landed in Peru,
We were met at the airport by Martin who was to be our guide whilst in Cuzco and Inca tral, nothing was too much trouble for him,
everything ran like clockwork
Our holiday was absolutely fantastic, everything was as we hoped, infact the whole experience exceeded our expectations, the itinary put together by Pura was perfect,everything organised ,our guide on the trail was Martin, he was brilliant,as was the porters and cook, the food whilst we were camping was great, The camping experience was as we hoped, private campsites, quiet, breathtaking views, we saw no other groups whilst on the trail.Suasi Island was unbelievable, pure tranquility, beautiful in every way.
the hotels chosen by Pura, again were spot on, the service we had 1st class.
this holiday was certainly a holiday of a lifetime, i cant see how anything could top it.
Thankyou to the team at Pura who put our holiday together,
If you have the chance DO IT

On the trip...

We have just returned from Peru, the 4 day inca trail, and lake titicaca,
Our holiday was absolutely fantastic, everything was as we hoped, infact the whole experience exceeded our expectations, the itinary put together by Pura was perfect,everything organised ,our guide on the trail was Martin, he was brilliant,as was the porters and cook, the food whilst we were camping was great, The camping experience was as we hoped, private campsites, quiet, breathtaking views, we saw no other groups whilst on the trail.Suasi Island was unbelievable, pure tranquility, beautiful in every way.
the hotels chosen by Pura, again were spot on, the service we had 1st class.
this holiday was certainly a holiday of a lifetime, i cant see how anything could top it.
Thankyou to the team at Pura who put our holiday together,
If you have the chance DO IT

12th June 2014
We've just been chatting about your trip here at the office and how much we have enjoyed your comments, both on the phone and now on Feefo. It's always particularly nice to see how people react to new and unknown places, experiences and people. And perhaps a vanity but it's these sorts of descriptions that remind me, all of us, that 'to travel is to live' so thank you.

All the best,
Thomas
Star Star Star Star Star

Peru & Galapagos Holiday

On our service...

Always totally responsive to our emails. Great service not to be faulted in any way. Truly delivered.

On the trip...

Really well organised. Everything went off without a hitch. Guides were great.

8th June 2014
Thank you for this, I am delighted that the service you received was so good, of course, you and I know that Sarah deserves the credit!

All the best,
Thomas
Star Star Star Star Star

Ecuador holiday

On our service...

Great communication before the trip in terms of suggestions for itinerary and changes that we wanted to incorporate. Prompt responses, which as we were booking from the USA was very reassuring.

On the trip...

Outstanding, and can't wait for another trip with Pura! The local guide was attentive to our every whim, and went above and beyond we ensure we saw and experienced as much as possible in the time we had.

16th May 2014
It's lovely to hear both that you had such a good time in Ecuador and also that you were looked after so well before the trip. We have many clients in the US and it does work really well because we have several hours to work on something in the morning so it's sitting in your inbox when you wake up - making us look super efficient. It's cheating really!

Thank you again for taking time to publish your thoughts.

All the best,
Thomas
Star Star Star Star Star

Peru & Galapagos Holiday

On our service...

the trip was brilliant. All arrangements were meticulous and we had no hitches whatsoever. All activities were excellently planned and very exciting. Al accommodation was well chosen and the standard of guiding was excellent throughout

On the trip...

an amazing experience - we thought each day was perfect, but it just kept getting better! A trip of a lifetime

9th May 2014
What to say other than a huge thank you?! Your trip had lots of 'personality' with the variety of local guides and different experiences that David helped you work into your holiday. That you got so much out of your trip shows what great cultural adventurers you are. Thank you.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

Outstanding communication and service.

On the trip...

One of the best active adventures I've experienced. Guides and equipment were outstanding

27th April 2014
How lovely of you to put your comments here and also your more detailed email to us here in the office which has been very much appreciated and enjoyed.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

very well organised / planned tour - excellent guide Martine

26th April 2014
Great to hear that the Inca Trail lived up to its billing. I think/hope that your organisation and planning comment refers to the fact that we avoid the crowded timings on the hike to let you actually enjoy your time with Martine and the Andes. Thank you for taking time to share your experiences.

All the best,
Thomas
Star Star Star Star Star

Patagonia Holiday

On our service...

Well oiled outfit! From start to finish we felt very relaxed once you took over our booking! Combining your ideas & knowledge of the area with 2 couples from different countries with their own ideas was no mean feat!

On the trip...

Perfect combination of adventure, fun & sightseeing. Chile & Argentina are amazing countries & we got more from this holiday than we ever expected. Being over 50 doesn't mean just cruising so get you hiking boots out and get trekking!!

22nd March 2014
It is fantastic to hear that you felt in safe hands all the way through, from conception to getting back home after your holiday. Booking a big trip like this is a matter of trust, you don't get to actually experience your holiday, usually, for quite some time. We appreciate that and so like to think that we continue being as attentive and available to you after the sale as we have been before any money has changed hands - I think that helps to reinforce that you have made the right choice.

However, I digress, what matters most is that you loved both Chile and Argentina. As for getting out the hiking boots to explore Patagonia - hear, hear!

I appreciate your taking time to commit your thoughts to Feefo.

All the best,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

Communication good

On the trip...

A varied and v interesting experience

19th March 2014
Thank you, and thank you too for your more in-depth off-line comments!

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

As usual we received excellent service from Pura, from the initial advice/information about the possibilities for combining a trip to the Antarctic and other parts of South America through to the impeccable organisation etc. One of the features of the service offered is the real desire to provide a holiday that matches what the customer really wants. We have used Pura several times now and each time we have ended up with a 'holiday of a lifetime'!

On the trip...

The combination of Iguassu, Ushuaia, Antarctic basecamp and El Chalten/Lago del Desierto is perhaps a little unusual but it was a fantastic experience and worked perfectly for us. The contrast between the different areas meant that it almost felt as if we had had 4 separate holidays. Going to the Antarctic was a wonderful experience and the active basecamp trip was perfect for us. Amongst many highlights, the sight of four humpback whales corralling krill and feeding in unison is something that will stay with us for a long time. Finding something to follow the trip to the Antarctic was difficult but Pura came up with a lovely small hotel in the middle of stunning scenery on Lago del Desierto 2 hours drive from El Chalten on unmade roads followed by a 20 minute journey by boat. Thanks again for putting together another wonderful holiday for us.

19th March 2014
A pleasure, as ever, to work with people who appreciate such a wonderful variety of places. Thank you for your kind words and thank you for your continued loyalty.

All the best,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

Well organised trip, with some well thought out, imaginative options. Very helpful in answering questions and queries. Friendly and easy to deal with. Quality of hotels was very good. They seem very eager to ensure travellers have a positive experience.

On the trip...

I enjoyed visiting the different areas. Desert, lakes, glacier and mountains all featured. Particular highlights for me were the Toco volcano and the Torres del Paine.

26th February 2014
Thank you for this. I am delighted that you enjoyed Chile so much, it's a place which is still very close to my heart. Sarah was just saying today how much she appreciates your comment about our seeming eager to ensure travellers have a positive experience. That is essentially what motivates us to do the work that we do so how lovely that you take a moment to mention it. Thank you.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

It was great to find a travel company who asked what we wanted from our holiday and who then came up with an itinerary which matched perfectly. All the arrangements were organised efficiently and any queries answered quickly. Once in Costa Rica everything went to plan and we had a fabulous holiday. I would have no hesitation in recommending Pura Aventura to other travellers.
A great place to visit especially if you like a mixture of exploring a country, seeing lots of wildlife and relaxing on beautiful beaches.

On the trip...

We stayed in seven hotels during our 17 day stay in Costa Rica moving between areas of rainforest, cloud forest, volcanoes and hot, dry beaches. It was easy to get around using a hire car although you have to watch for potholes on even the best roads and the coast roads on the Nicoya peninsula are very rough stony tracks in places! The driving guide produced by Costa Rican Trails was very helpful although it contained a few minor errors. The hotels were all excellent.
A great place to visit especially if you like a mixture of exploring a country, seeing lots of wildlife and relaxing on beautiful beaches.

19th February 2014
Thank you so much for taking time to write about your time in Costa Rica. The variety you describe is, as you say, the remarkable thing about the country. Some of those potholes are pretty memorable too though!

Re: driving directions, it's always somewhat complicated by roads being opened and closed, bridges under repair etc so a flexible and patient attitude to navigation is always good, which you obviously have. However, it's the second time this year someone has mentioned these so I think on balance we will start to include a GPS with all of our cars just to minimise the need for you to draw on your reserves of patience! Thank you for helping us to keep improving and again, for your kind words.

All the best,
Thomas
Star Star Star Star Star

Ecuador holiday

On our service...

Everything was organised brilliantly and consequently we had nothing to worry about.

On the trip...

Absolutely brilliant-a real eye opener to a different world

10th February 2014
Thank you so much for this. I love the idea of your trip being an eye-opener, that chimes beautifully with the idea that we all wake up part of our mind when we travel somewhere. I'm delighted that Ecuador did that for you.

All the best,
Thomas
Star Star Star Star Star

Antarctica holiday

On our service...

Very friendly and helpful staff who either knew the answers to any queries or would pass you to another member of staff with more first hand experience. Whether by e-mail or telephone, their responses were very quick and efficient. I would certainly use them again and recommend them to anyone considering the same 'holiday'
The whole experience was one to be remembered as the trip of a lifetime with no exception.
Thank you.

On the trip...

The holiday of a lifetime. I could not rate this more highly. Huge attention to detail in every respect with highly experienced staff who were very friendly, helpful and knowledgeable. The accommodation was meticulously cleaned each day, the food was some of the best I have ever eaten, the activities were organised extremely well and the on board presentations by experts were brilliant.
The whole experience was one to be remembered as the trip of a lifetime with no exception.
Thank you.

8th February 2014
Thank you so much. I know it seems like an age passed between our first contact and your finally being able to travel. I'm delighted that even this weight of pent up expectation was still easily surpassed by Antarctica. I really am pleased that you had such a great time. Thank you.

All the best,
Thomas
Star Star Star Star Star

Ecuador holiday

On our service...

The most responsive agency I contacted regarding what I wanted to see in the Galapagos. They also made a good suggestion of Mindo, when they learnt I was a birder.

On the trip...

Wanted to see wildlife and saw it in abundance. The combination of land and boat based itinerary really suited us for the Galapagos, and we are very pleased that they encouraged us to spend some days on the mainland. Everything rang smoothly, and the two tour operators on the Galapagos coordinated well, as we changed our changeover plans.

7th February 2014
Thank you so much. We actually really enjoy trips like yours where there's a problem to solve (it's not necessarily easy to combine land and sea well in the Galapagos). I still remember the day we found what we thought was a really neat combination which meant you could see all the things you wanted to. Which is a long way of saying that I'm delighted that the reality on the ground made the planning worthwhile! Thanks again for your kind words.

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Very efficient and helpful company. Listened to what we wanted and did their very best to deliver what was a fantastic holiday.

On the trip...

Never saw a sloth! We saw plenty of other wildlife/plants with experienced and knowledgeable guides. We also were able to compare the various biomes that Costa Rica presents. Next time we will know the best places to head for.

29th January 2014
I'm delighted that you had such a fantastic holiday in Costa Rica and that you saw the variety of the country, minus those pesky sloths!

All the best,
Thomas
Star Star Star Star Star

Ecuador holiday

On our service...

no hitches whatsoever.

On the trip...

Everything went very smoothly and exceeded expectations.

21st January 2014
I'm so delighted that you enjoyed Ecuador so much, and that everything went so smoothly for you. Thanks for taking time to write.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

Particularly impressed with the pre-trip info, and the help received before the holiday to plan the itinerary - very flexible to our wishes.

On the trip...

Seamless organisation during the holiday. The itinerary, accommodation and activities were excellent. The guide too was great, although we have realised guided holidays are not for us - we like our freedom too much! Thank you Pura Aventura for putting together such a great vacation for us.

11th January 2014
Thank you so much for taking time to write. I am delighted that you appreciated the planning process and that you had a lovely time in Peru.

All the best,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

Sarah and David took my outline plan and with their experience and knowledge enhanced it to produce an outstanding trip.

On the trip...

Wonderful! Feel we have learned a lot about Chile, it's history and friendly people, and seen this amazingly diverse country from the far north to the far south!

3rd December 2013
Thank you so much for your comments. I know how much Sarah and David put into your trip so it's great that this resulted in a fantastic experience for you. I'm also delighted that you go so much from Chile in all it's dimensions: people, landscapes, history, etc. It's a wonderful place.

All the best,
Thomas
Star Star Star Star Star

Peru and Galapagos holiday

On our service...

Great company to deal with. Very helpful suggestions that turned out to be spot on. Very flexible approach gave us a bespoke holiday.

On the trip...

PA put together a great trip for us, exactly as we had asked. Organisation was superb with somebody "there" to help us at every stage. Choice of accommodation and the cruise we excellent. Could not have asked for more.

8th November 2013
Thank you for taking time to write. We do our very best to make sure that we are on top of the best places to go and to stay. Of course, it helps that Peru and Galapagos is such a wonderful combination in the first place! Thanks again.

All the best,
Thomas
Star Star Star Star Star

La Rioja holiday

On our service...

Excellent service from Pura in arranging our holiday. Very attentive to our needs.

On the trip...

An excellent, knowledgeable and hard working guide who left no stone unturned to make this a memorable holiday for us. The selection of walks, wine tastings and hotels were fantastic and as well as enjoying ourselves a lot we also learnt a great deal about the region and Rioja wines.

14th October 2013
I'm delighted that you felt so well looked after both here in the UK and over there in Spain. Thank you for taking time to write.

All the best,
Thomas
Star Star Star Star Star

La Rioja holiday

On our service...

Excellent service. You provided full details of what to expect, what to take and information about the accommodation. Great.

On the trip...

We had a wonderful holiday and learnt a lot about the area and the local wines and food. Xabi was a great guide and we really enjoyed the whole experience. Thanks.

14th October 2013
It's wonderful to hear that you enjoyed La Rioja so much and that you found the more practical side of things, the information pre-departure, so helpful too. I know Xabi enjoyed his time with you too!

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Very efficient and helpful. We booked with David who was very patient and extremely helpful with any query we had. All the admin was dealt with by Sarah who again was extremely helpful and efficient and nothing was too much trouble even when we had a query whilst away. Overall I would not recommend them highly enough. Everything went like clockwork and the hotels were all without exception excellent. Especially the Luna Azul.

On the trip...

Amazing. We had a wonderful holiday. What a lovely country. Our 11 year old daughter was enthralled at all the wildlife especially the butterflies and the poison dart frogs. One special experience we had was driving home one evening near Ostional we came across a field which was lit up with thousands of fireflies. I can not tell you how beautiful it was.

21st September 2013
I'm so delighted that you had a great time and that you have such special memories to carry with you. Thank you for writing.

All the best,
Thomas
Star Star Star Star Star

Pyrenees holiday

On our service...

Peerless for customer service

8th September 2013
Thank you!

All the best,
Thomas
Star Star Star Star Star

Costa Rica Holiday

On our service...

Outstanding service and advice throughout the planning phase. Answered all our questions promptly. They helped us put together an outstanding itinerary and wonderful hotels and lodges. This is the best family holiday we have ever had and its down to the pre planning with Pura Adventura. We arranged our own tours and activities but we could only do that because of the locations and lodges recommended by Pura Adventura

On the trip...

There are insufficient superlatives to describe our holiday. Go to www.arwensmeanderings.blogspot.com for diary details.

21st August 2013
This really is just such lovely feedback, thank you. Reading your blog has also been a treat for us, not least because you capture so well what travel is really about. "To travel is to live." as Hans Christian Anderson once said...

All the best,
Thomas
Star Star Star Star Star

Brazil holiday

On our service...

Really good locations of accommodation. Well thought out tours

On the trip...

Tours excellent with good guides

20th August 2013
I'm delighted that your second foray into South America with us has been such a success and thank you for taking time to let us know in such detail (by email) about your trip. It's much appreciated, thank you.

All the best,
Thomas
Star Star Star Star Star

Peru Holiday

On our service...

Our holiday was expertly organised after consultation with us about what we wanted to do. The company was very quick to assist us when a couple of minor issues arose and these were resolved.

On the trip...

The holiday exceeded our expectations and the pace and variety of our itinerary were well matched to our interests and requirements.

9th August 2013
I am delighted that you enjoyed your time in Peru so much. Your patience and understanding on the ground is also very much appreciated. The unexpected can always happen when travelling, its always helpful to know when it does in order that we can jump in and sort things out. I say we but of course it's Sarah who deserves the credit! Again, thank you for your kind comments.

All the best,
Thomas
Star Star Star Star Nostar

Costa Rica Holiday

On our service...

We really appreciated the way Pura Aventura tailor made the holiday to suit our needs. They suggested ideas which we hadn't read or heard about. They organised everything efficiently and when we had a last minute flight change, immediately changed our last night hotel to make all the travelling easy. Only criticism would be that a couple of times we didn't receive emails to confirm new arrangements but when we rang we found that all arrangements were made and an immediate email followed. A good company to use and we felt the holiday was very well planned

On the trip...

Our holiday in Costa Rica was fantastic. We were given suggestions to visit a great variety of places by Pura Aventura. At all these places there were optional trips/activities to do, which kept the entire family happy. Each hotel advised about the options available but we never felt under pressure to do more than we wanted. We had read about many of these before we went, which I would advise as for example there are zip-wires everywhere. You could spend a lot of money doing them everywhere so we had found out the biggest and the best before we went and just did that one. The hotels were all great and very varied! Food was also very mixed, from gourmet to fairly basic but all good. To visit such a small country with the variety of climate, ecosystems, wildlife and activities was amazing. The driving was not a problem as we had been led to believe although many roads are really rough - the hire car coped fine. The Costa Ricans were all extremely friendly and the guides funny as well as enthusiastic. The only thing we wished we had known before we went was that to raft into Pacuare Lodge, you can only take a small bag up to 12kg each. They need to fit into their dry bags. As we had 2 big and 2 small cases between 4 of us, it took a last minute panic in San Jose to sort it out. We left the big cases in the hotel and they reappeared in our car hire several days later, after we had been to Tortuguere and Pacuare Lodge. In fact it ended up a bonus as all our clothes left behind were dry having not spent a week in the wet rainforest! But it would have been good to know before. We went with our 2 children aged 16 and 18. We all had a wonderful holiday - rafting, zip-wires, boat trips, horse riding, turtle watching, swimming with turtles, hot springs, volcanos, bubbling mud, whale watching and amazing bird and other wildlife. Nobody ever said they were bored!!

5th August 2013
I'm delighted that your holiday went so well, it sounds like you really made the most of Costa Rica's adventures! We always try to keep flexible to make sure that your trip works the best it can right up until the last minute - in this case moving your last hotel night in function of changes to your flight times to make sure that you weren't driving in the middle of the night. Of course we invariably reconfirm these things by email so need to be even more vigilant going forwards! Thanks again for your detailed feedback, it all helps us to get better.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

they where very helpful in trying to arrange a guided holiday for us, even changing departure dates when this trip was not full they arranged a part guided holiday which i think was even better for us

On the trip...

wonderfull holiday two great hotels, good car hire and the guide was fantastantic

26th July 2013
And thank you for being so flexible in accepting the changes to your trip. As you say, it's great that we were able to come up with something even better for you but that comes down to your trust and flexibility so thank you.

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

We changed the dates of our holiday and our transfer collection time. It was no trouble, the staff at Pura could not have been more helpful. At every step our holiday arrangements were done efficiently and professionally.

On the trip...

We thoroughly enjoyed our holiday. The routes were well planned to take advantage of the beautiful Picos region. The hotels were excellent and staff friendly and helpful. We would have no hesitation in doing another Pura holiday and recommending the company to others.

15th July 2013
That's lovely, thank you. As you say, this particular route is carefully designed to combine the high mountains, valleys, villages, forests and meadows of the Picos de Europa. It's all down to the creativity of Diego in working out the route so I'll pass on your appreciation!

All the best,
Thomas
Star Star Star Star Star

Picos Holiday

On our service...

Staff friendly and helpful, holiday well planned, our walking holiday went perfectly. We would certainly use Pura Aventura again for a personalised service and holiday......

On the trip...

The self guided walking holiday in the Picos de Europa was excellent. The hotels especially were really wonderful- we've been on several similar holidays before and these were exceptionally well chosen.

12th July 2013
I'm delighted that you liked your holiday so much and that you noticed the effort we put into picking the right places to stay - we've been working with the team of owners out there for so long that they are old friends, hopefully that comes through in the welcome you receive. Thanks again for taking time to tell us your thoughts.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

We had problems with our flights and suddenly had to change our arrival airport. Pura Ventura really helped making sure our hire car was in place and waiting for us when we got there. The guide, the hotels and the walking notes/maps were all great.

On the trip...

One of the best holidays we have ever had. Great hotels, walking and guides.

8th July 2013
It was the least we could do to make up for the French air traffic control strike! I am delighted that you enjoyed yourselves and the Picos so much. Thank you.

All the best,
Thomas
Star Star Star Star Star

Pyrenees & Rioja Holiday

On our service...

I will be contacting Pura Aventura personally.

On the trip...

I will be contacting Pura Aventura personally.

7th July 2013
It's quite common that our guests are, if not first timers, then at least unused to ceding their independence! We do try to make sure that we add value by unearthing the people and places that you couldn't find by yourselves (at least not easily) and then step back to let you enjoy them in peace. I am delighted that you enjoyed your trip so much. Thank you.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Superb company, a pleasure to deal with. They know their destinations inside out and recommend some really unique and different places to stay as well as put together an itinerary to maximise your time there.

On the trip...

The Picos de Europa and northern Spain are a beautiful region which is barely touched by overseas tourists. The scenery, food, hospitality and atmosphere were wonderful. We thoroughly enjoyed exploring the area and would definitely go back on a future trip.

24th June 2013
What lovely comments, thank you. You have beautifully summarised the service that we want to provide and the sort of places we love to send people. Thank you!

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Assistance with planning was excellent

On the trip...

The area we walked through was beautiful. Some walking directions could have been more detailed. Accommodations were excellent

24th June 2013
I'm delighted you enjoyed yourself so much and that the Picos were as beautiful for you and a nice contrast to Arizona! Strangely enough, we had Natasha from here in the office re-walk the route and update the walking notes just before your trip. Because there are parts of the walk which are really not paths used very much, it isn't always simple. With walking notes it is sometimes an art to get the right amount of detail! Thanks again for your feedback.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

I was very impressed by the whole of the Pura Aventura arrangements and delivery of what was a fantastic 6 days from Cusco to Machu Picchu.
Carlos the guide was excellent as were the Chef and the Porters.
I would have no hesitation recommending the Pura Aventura way of traversing the Inca Trail and in fact have already done so more than once.

11th June 2013
Thank you so much for your fantastic comments, and highlighting the fact that we do things on the Inca Trail that little bit differently! Thank you for passing on the word down-under, it's appreciated.

All the best,
Thomas
Star Star Star Star Star

Nicaragua and Costa Rica holiday

On our service...

Attention to detail and our personal needs could not have been better.
Suggestions made by Pura Aventura greatly added to our experience

On the trip...

The tour was varied, interesting and just right for us. Drivers and guides were knowledgeable, pleasant always on time. It was a wonderful experience.. Pura Aventura's personal knowledge of the countries and the different places to stay.made for a perfect holiday.

13th May 2013
Delighted to hear that you had such a good time on your holiday. The 'colourful' border crossing from Nicaragua to Costa Rica with its fixers and vanishing queues is always such fun to hear about! I'm particularly pleased that you enjoyed the unspoiled nature of Nicaragua, it's not a place many people get to see (yet!). Thank you again for your kind comments.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Great set up and our first holiday w pura
Loved the itinerary sent ahead of time with all the info we need. Seemed to have great contacts and relationships w community to make it a high quality trip.

On the trip...

Our Guide Alex was excellent, and the folks that ran the hotel Rexacu were great too. All in all a wonderful trip

7th May 2013
I'm delighted that you had such a good time in the Picos - it really is a special place, and as you say, our fine people on the ground make a big difference. Thank you for your feedback.

All the best,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

Ease of communication especially as I was already away traveling , it could have been tricky but was all good and questions answered as soon as possible etc. really good customer service. I went through David Orrock initially, was excellent!

On the trip...

All but one accommodation was excellent. Have already fed back which one was dates and not great for solo travelers but it did not impact on my trip, was still fine, just not as good as the other places. All else excellent! Would highly recommend Pura Aventura!

21st April 2013
I'm delighted that you were so well looked after by David and by the team out in Chile. Your feedback on the hotel in the Lake District is very helpful though of course almost anywhere suffers in comparison with the Atacama Desert & Torres del Paine! Thanks again for taking time to write down your thoughts.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

Particularly liked the linking of the 4 separate parts of the experience - cloud forest, Amazon Napo, Amazon Nenkepere, Galapagos. All drivers and guides on time, courteous and knowledgeable. Hotels high standard. Appropriate info provided re tipping etc. Yacht Beluga high standard incl food (3 meals a day too much!) and the staff great fun including laying on whales and dolphins for the final 24 hrs!

On the trip...

See above, a great experience to be repeated. General impression of Ecuador was most positive with friendly helpful locals and v tasty guinea pig. The only downside was the undeniable presence of the oil companies in conflict with the preservation of the Amazon environment, including the native peoples - we should support the Amazonian tribes in protecting their lands and petition the Ecuadorian government to strictly curtail the oil companies explorations.

4th April 2013
It's lovely to hear that you had such a great time in Ecuador, most particularly that the crew on Beluga magicked up marine mammals for you! Also probably worth pointing out to readers that the Amazon Nenkepere area refers to the Huaorani people who run a great community/wildlife/nature experience but who don't shy away from shining a light on the activities of the extractive industries in the Ecuadorian Amazon. It's a sobering experience for all of us who have been lucky enough to meet the Huaorani. I'm delighted that you enjoyed it all so much, thank you.

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

Thomas was excellent putting an itinerary together for us for 12 days in Costa Rica. We gave him an outline of the kind of things we like to do and the kind of accommodation we prefer and the whole trip surpassed our expectations. He was extremely patient and flexible with us every time we communicated.

On the trip...

Costa Rica is a beautiful country. We wanted to visit both the rainforests and beaches, so we decided to do a driving holiday and left the planning to Thomas. We have 3 teenagers, so we upgraded the car to a larger 4 x 4 toyota which we were very happy about. We white water rafted into our first lodge - Pacquare - in the middle of the beautiful rainforest with very little electricity. It was pouring with rain initially and a little cold so we were so happy with the really hot solar powered showers. We went to bed by candlelight in beautiful rooms which had no glass on the windows - mosquito nets kept the bugs at bay and we felt like we were sleeping outside, and we woke to the sounds of the howler monkeys and wildlife. The food and staff here were incredible and the zip lining and kayaking so much fun. We had to white water raft for 26k to leave the lodge (our guide was very good and fun and the weather beautiful by now). We were quite tired by the afternoon when we picked up the car. Driving instructions were perfect and the next lodge we visited was Rio Celeste near the Arenal volcano - a beautiful haven, close to the turquoise (literally) Celelste river. We did a long hike on this day and relaxed in the evening by the pool. Our next and favorite stop for a few days was Luna Azul - a beautiful boutique hotel overlooking forests and close to beaches. Interestingly, we had been asking Thomas to try and get us into a different hotel which was already booked up because a friend had recommended it to us, but Thomas assured us that we would love Luna Azul, and he was right - it was actually better than the other hotel . We were very grateful for his insight. The owner, Rolf organized boat trips to swim with the turtles and again the food here was delicious. Last stop was Punta Islita, a beautiful resort with amazing surf. It was much more touristy and busy here but again the staff were great.The kids loved surfing and boogie boarding in the huge waves and zip lining, and the weather was sunny and hot. Overall, the staff, food, driving directions, activities, accommodation, guides, planning etc etc throughout the whole trip were really perfect and we will definitely be booking our next trip with Pura Aventura.

26th March 2013
Why thank you, I'm delighted that you had such a great time, not least because you came to us through recommendation from one set of friends and had lots of good local advice from another set of friends. Finally, there is the North Carolina connection (my wife's from NC) which made the pressure to perform intense! Of course, it was Costa Rica which actually performed, it's such a great place and I can take absolutely no credit for that.

I love that you have given such detailed feedback on the places you went, it will hopefully be very helpful for others considering a holiday to Costa Rica. Thank you for taking the time and I very much look forward to getting to work on your next trip!

All the best,
Thomas
Star Star Star Star Star

Andalucia & Madrid Holiday

On our service...

I would highly recommend Pura Adventure. The trip was very well organized and they were very flexible and professional.

On the trip...

This was, far and away, the best trip I've ever taken. We walked between white-washed mountain villages on ancient roman paths and were provided with excellent, detailed directions. It couldn't have been better. Thank you!

24th March 2013
I'm delighted you enjoyed your vacation so much, not least because you travelled such a long way to join us. Thank you so much.

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

Pura Aventura always got back to very promptly; offering excellent advice and written information.
There a just a few pieces of advice we would give to anyone else going on this trip. Pack accordingly [we did] as when it rains boy does it rain, even in the dry season. We were astounded how many people were purchasing what appeared to be plastic capes/jackets.
When we left San Jose it was neccessary to leave our main case as luggage on the rafting trip was limited. We were assured the case would be in the hire car which we were due to collect 6 days later, and it was. It transpired we could have had the case put into storage by the Pacuare Lodge folk and had it back 2 days later. This is only an issue because the bags transported in 'dry bags' on the river did not remain 100% dry plus naively we thought that over the 5-6 days we would be able to dry items on the balcony'porch overnight. But of course in this environment that isn't the case and the fact it rained every day didn't help. This added to rather detracted from our adventure!
It would be worth letting people know that if they opt for a third night at Evergreen Lodge, Tortuguero you are treated to some extra 'special' food. We didn't know this and having already eaten were surprised to be presented, by a beaming waiter, with a platter of grilled chicken. We politely tucked in and were prepared for further special treatment that evening at dinner.
A 4WD is a must; ours was fine but having covered a fair few miles on the roads around Arenal and Ostional a higher spec car would possibly have been preferable.
All in all a fantastic trip. Thank you.

On the trip...

We spent almost 3 weeks in Costa Rica and were extremely impressed with the stunning and diverse landscape, flora and fauna. The trip was well organised from start to finish; it was useful having Costa Rican Trails as a point of contact, if required. You have sourced fabulous accomodation; throughout it was was first class; from a riverside lodge without electricy to a classy boutique hotel.
There a just a few pieces of advice we would give to anyone else going on this trip. Pack accordingly [we did] as when it rains boy does it rain, even in the dry season. We were astounded how many people were purchasing what appeared to be plastic capes/jackets.
When we left San Jose it was neccessary to leave our main case as luggage on the rafting trip was limited. We were assured the case would be in the hire car which we were due to collect 6 days later, and it was. It transpired we could have had the case put into storage by the Pacuare Lodge folk and had it back 2 days later. This is only an issue because the bags transported in 'dry bags' on the river did not remain 100% dry plus naively we thought that over the 5-6 days we would be able to dry items on the balcony'porch overnight. But of course in this environment that isn't the case and the fact it rained every day didn't help. This added to rather detracted from our adventure!
It would be worth letting people know that if they opt for a third night at Evergreen Lodge, Tortuguero you are treated to some extra 'special' food. We didn't know this and having already eaten were surprised to be presented, by a beaming waiter, with a platter of grilled chicken. We politely tucked in and were prepared for further special treatment that evening at dinner.
A 4WD is a must; ours was fine but having covered a fair few miles on the roads around Arenal and Ostional a higher spec car would possibly have been preferable.
All in all a fantastic trip. Thank you.

22nd March 2013
Wonderful, thank you and thank you too for the additional advice. I must admit, the' double meals' at Evergreen are a surprise to me too and perhaps a sign that they particularly liked you! As for rain, it does always rain somewhere in Costa Rica but I have to say that this February/March it has been unusually wet which probably made the roads around Arenal a bit muddier than we'd normally expect in the 'dry' season. I'm delighted that your positive attitude and sense of adventure was rewarded with a fantastic experience.

All the best,
Thomas
Star Star Star Star Star

Andalucia & Madrid Holiday

On our service...

David was very patient as we changed our plans constantly for a few weeks before we finally put them all into place. Pura took care of every little detail for us and planned us a delightful vacation.

On the trip...

Andalucia is an undiscovered treasure. Wonderful place to take a hiking vacation. In Seville, Pura arranged for us to spend a day with Manny, an expert on all things Sevillian and a wonderful guide. He took us to hidden treasures, explained the culture of the city and was a please to be with all day. We also enjoyed a day with Blanca in Madrid, where she tailored our tour to accommodate our unique requirements. The walking tour through Andalusia was fantastic, too.

22nd March 2013
David's a black belt in patience but it's his & our job to make sure you have the best vacation. Sometimes that takes a bit longer to plan. It's wonderful that you enjoyed the walking in Andalucia but also great to hear how much you got from your tours in Seville and Madrid. These off the beaten track city tours are a new part of what we do, designed to complement the walking and delivered by people I've known and worked with for more years than I care to mention! I do hope you are able to come and explore more of Spain soon.

All the best,
Thomas
Star Star Star Star Nostar

South America holiday

On our service...

It was well organised and well planned

On the trip...

we were away a whole month, so lots of room for error! Overall we were delighted with the choices and service. Our only criticism was that some of the guides were poor (late service and on one occasion, a speeding maniac) and we were disappointed (very) with our room at Explora-but lots to praise too!

21st March 2013
Thank you for this. I'm delighted that you enjoyed your holiday, all month long! Your feedback on the guides is helpful and has been dealt with, we'll let you know about this soon. Regarding the driver, we have satellite tracking on these vehicles so can see exactly what was going on. Again, thanks to your feedback we've been able to take swift action & that's appreciated.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

This was our fourth holiday with Pura Aventura and the service provided has been of consistently excellent quality. The advice provided on where to stay, activities available etc is extremely helpful and all of the flights, hotels, excursions, pick-ups etc have worked perfectly. Crucially for services provided locally, Pura also work with very reliable and efficient local travel companies. We had to make late changes to our flights and car hire due to a strike by Iberia Airlines but this was all handled efficiently and without any fuss by Sarah and her team.

On the trip...

A wonderful holiday! Tailor-made to suit what we wanted to do and the advice provided by Pura was excellent - all of the hotels suggested and areas to visit suited us perfectly. The suggestion to include Mallin Colorado in Aisen and to do the cruise from Punta Arenas to Ushaia was particularly appreciated!

17th March 2013
Well, it takes two to tango and your appreciation of what we do makes you pretty much our ideal customers! Sarah certainly enjoys looking after you and loves getting your updates from the road - even though she says you shouldn't take the time! As for the content of this holiday, it is fantastic to be able to introduce you to more off the beaten track parts of South America, Mallin Colorado in particular - such a glorious place. Thank you again for your loyalty.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

All arrangements were excellent with pick-ups, guides connections all on time and very courteous

On the trip...

Too many highlights to summarise but San Rafael Glacier, Torres de Paine, Perito Moreno Glacier and Iguasu Falls being almost overwhelming in grandeur.

17th March 2013
I'm delighted that you enjoyed the grandeur of South America, not least because your native Australia is no slouch on that front either! It's quite a list of destinations which we sewed into your trip though and makes me quite jealous to look at it again. Thanks again for taking time to send such lovely feedback.

All the best,
Thomas
Star Star Star Star Star

Nicaragua and Costa Rica holiday

On our service...

very organised, really useful info pack and all trip as described.
Quality accommodation as described.
Great partnership companies, very impressed by all the arrangements and the staff in Nicaragua, would high recommend.
Support pack for Costa Rica was accurate and useful and great little hire car.
A Fantastic trip, which combined alot of elements, without feeling rushed.
Very commerical in Costa Rica, with the power of the dollar very evident.
Nicargua was a beautifl country, with lovely friendly people. Would go back in a heart beat.

On the trip...

Brilliant tour guide in Nicaragua, best ever had. Support services in Nicaragua was so good, highly organised, on time etc, good transport and wonderful accommodation, which was also good in Costa Rica.
Support pack for Costa Rica was accurate and useful and great little hire car.
A Fantastic trip, which combined alot of elements, without feeling rushed.
Very commerical in Costa Rica, with the power of the dollar very evident.
Nicargua was a beautifl country, with lovely friendly people. Would go back in a heart beat.

4th March 2013
I'm so pleased that you enjoyed Central America so much and that the content and pace of your holiday worked for you. As you discovered, Nicaragua is still such a 'new' place to visit that people who do go there tend to get a huge amount from being there, if nothing else because the locals are so happy to have tourists and proud to show off their country.

All the best,
Thomas
Star Star Star Star Star

Ski holiday

On our service...

Brilliant organisation. Delivered even better service than advertised.

On the trip...

First full family ski holiday. We did not want separate ski schools so this really fitted fitted the bill. Terrific ski location in very unspoiled village. The slopes were clear of other skiers for the majority of the time which meant we all progressed quickly and safely with the almost personal guided tuition from Jamie and Anna.

4th March 2013
I'm so glad that you and your family enjoyed yourselves so much. It's also particularly pleasing to hear that you felt that the service was more than you expected. Thank you.

As for Cerler being the special place it is, we just keep praying that it stays the way it is. Pre-crisis there were grand plans for extending the resort into the next valley which would then connect it to the French side of the border and motorway from Barcelona. Of course there would be economic benefits to Cerler but it would change the spirit of the place and (selfishly) none of us wants that.

All the best,
Thomas
Star Star Star Star Star

Ski holiday

On our service...

Our 3rd holiday with Pura, and they have all been of the same high standard. Truly active holidays in comfort.

On the trip...

Cerler is a perfect location for us. Enough variety of slopes in a beautiful area. Jaime and Ana are great teachers and provide a level of personal client service that you just don't get elsewhere. The village is friendly and unspoilt with unpretentious local restaurants serving delicious food. We can't imagine finding a better skiing experience elsewhere.

2nd March 2013
I'm delighted that we are delivering consistently well! As you know, I can now take zero credit for this as all of the hard work is done by Sarah and Gloria here in the office and Jaime and Anna over in Cerler so who am I to steal their thunder?! Still, thank you.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

Fantastic holiday, great hotels, guides and organisation. Thanks!!

1st March 2013
I'm delighted that you had such a good time. Your holiday is one of our 'biggest' trips taking in Atacama, Patagonia and then over to Argentina to sail to Antarctica. As with all of our holidays, we genuinely strive to 'get it right'. The longer and more complex the holiday, the more the team here and over there have to do to make that happen. It makes the reward of such positive feedback all the sweeter, thank you.

All the best,
Thomas
Star Star Star Star Star

Ski holiday

On our service...

We can't imagine going anywhere else or with another company to ski.
This is our 5th year in Cerler.

The personal service both at the Pura office and at the resort with Jaime is second to none. Cerler is a beautiful, quiet and friendly place....we even now know a number of the restauranteurs who always give us a warm "welcome back". Huge steaks cooked on an open fire/grill, with delicious regional wines, just one of our favourite places. Probably not the best for vegetarians though.

Each year we look forward to seeing both Jaime and Ana who are somehow succeeding in making us better skiiers !!

This is the perfect family ski.....

24th February 2013
From a family who run a major player in the travel industry, your loyalty is a source of some pride and delight for us here. Although it's only 11am, I'm now transported to a warm restaurant settling in for an evening of steak and what? A bottle of Somontano? Ribera de Duero?

I can but say thank you both for your feedback and your constancy!

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

Very helpful and well organised. Everything ran really smoothly and just as planned. No problems and I would thoroughly recommend this company.

On the trip...

This was an individually planned holiday which started from a few suggestions by us. They added excellent highlights and matched the accommodation and the activities accurately to our requests. It was all high quality and ran like clockwork- it included 5 internal flights and many transfers. I would definitely highly recommend Pura Aventura.

10th February 2013
Thank you for this lovely feedback. Your praise really belongs to Sarah and Gloria for making sure that things run like clockwork, that's what they do best!

All the best,
Thomas
Star Star Nostar Nostar Nostar

Galapagos Holiday

On our service...

Very good planning the trip. Poor resolving a problem that occured the last day of thevtrip.

5th February 2013
I'm disappointed to read this feedback, particularly in the light of your own highly positive feedback immediately after your Galapagos cruise:

"I'm back in quito after a wonderful 8 day trip on the chacalote. The boat was great, the crew fine, excellent naturalist/ guide. Also excellent food & interesting iteniery.

The one downside was that on the last day we went snorkeling in a area that was somewhat rough, & i not Being a powerful swimmer got into a little trouble & lost a flipper. Another person also lost a flipper. I have no problem paying for something i lose, but they charged each of us $56!! Outrageous for 1 or even a pair of flippers! It shouldn't be more than $10, maybe a little more. You should look into this as it gave us a bad feeling at the end of a terrific cruise. That is, for the future & compensation for me now. Looking forward to hearing from you."

That's the email received, verbatim. We have since been in touch with not just the office of Cachalote but the owner herself to make representations on the client's behalf. Our approaches have not been successful.

In summary, when clients did not have personal responsibility for the care of their gear, losses were commonplace. Now that clients have that direct personal responsibility, gear losses have reduced dramatically. On board this boat the crew are responsible for the care of the gear and it would therefore be them subsidising the purchase of replacement fins.

I have personally checked that $56 is a reasonable sum for fins in Ecuador. Strange as it may seem to some of us, it is very much in line with current prices. There is no punitive element to this charge, it is simply the cost of replacement, no more and no less.

We would normally assume these charges as a goodwill gesture to the client. In the light of the fact that we have not been given the opportunity to reply to this client in full, there will be no such goodwill payment in this instance. Instead I have donated the $56 to the Galapagos Conservation Trust.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

individuals make the company, they are incredible!

21st January 2013
The best seven words of the year. Thank you!

All the best,
Thomas
Star Star Star Star Nostar

South America holiday

On our service...

Overall the holiday was good. Some parts were excellent (the hotel in Atacama) and trip on Stella Australis, the Lakes/Andes and Bariloche also. They found a couple of hotels I probably wouldn't have which were very enjoyable and different.

A couple of my particular wishes did not come to fruition - one I believe the incorrect tour was booked by operators, the other I should probably been more insistent and gone with my instinct and not accepted other advice. Just means you need to be very specific with any particular desires. The lady in their office was very efficient.

16th January 2013
Thank you for your feedback, I’m delighted that overall you had a good time, and particularly pleased to hear your excellent feedback on the Australis cruise and Atacama. In the latter it was especially good to hear that you were so happy with the guides, this is a recurring theme amongst our clients!

I am also pleased you found Sarah to be efficient. She manages our operations so I would be worried if you found her to be anything but efficient. At Pura we do have a dedicated operations team who look after the delivery of your holiday and that is completely separate from the sales side. I am pleased that worked for you.

However, we were all disappointed to hear that your wishes were not quite as fulfilled in every part of your holiday. It seems there was an element of ‘crossed wires’ in communication around the day trip to the glacier, as we have discussed in our recent correspondence. Again, apologies for this.

As for the walks you wanted to do in Torres del Paine, yes, it would have been great to know about those in order to advise you as well as we can. Insistence is usually the best way in these circumstances (exacerbated by the very tricky late availability over the Christmas/New Year) to make sure we're on track.

We do genuinely appreciate your taking time to send your feedback as it helps us continue to improve.

All the best,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

I usually plan and arrange all my own travel, rarely if ever using travel agents. I contacted Pura Aventura to arrange a special Christmas and New Year holiday in Chile. Planning, communication, attention to detail, responsiveness, real experience of the areas we were travelling to, good local contacts, and an enjoyable sense of humour and reality were features of planning this trip. Every detail was meticulously planned and arranged and the trip went like clockwork. I have nothing but compliments for Pura Aventura and I am the world's skeptic of the value added of travel agents. Trust me, these guys are good!!

9th January 2013
It's most kind of you to say so. Adding value is clearly the only reason we should exist. When someone has spent so much time travelling in South America, that task gets harder. But we love a challenge, it helps to keep us all on our toes!

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

A very professional company. everyone was very helpful and patient especially when we kept changing our minds or asking questions i am sure they had already answered. i would recommend them to others without reservation. everything went went very smoothly over the four weeks we were travelling.

7th January 2013
Thank you for this. I'm delighted that you enjoyed Argentina & Antarctica so much. As for questions, we like those, it means that you are travelling prepared and that's invariably a good thing!

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

Excellent organisation of my holiday - great choice of hotels, clear information - a perfect blend of comfort and adventure.

4th January 2013
Thank you so much for this, I wish I could phrase things as well as you! Thank you too for your further feedback on email, it's always great to get as much detail as possible, there's always room for improvement.

All the best,
Thomas
Star Star Star Star Star

Antarctica Cruise

On our service...

Helpful, informed, professional. Ground contact numbers in Buenos Aires hard to get a response.

19th December 2012
Thank you for your comments, from your scores I'm guessing that you loved Antarctica!

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

Overall exceptionally great time on our honeymoon and we would and have recommened to others the use of Pura Aventura. We know we will. In more detail...

The guides were excellent (Remota & Iguazu & El Calafate)

Pick ups generally ontime.

Food was great (eg Remota, Los Juncos) with the exception of the hotel in Peulla (during the lakes corss over) = poor

Hotel quality all excellent/very good with the exception of:

1) the natura patagonio in Puerto Varas where although mostly very good service, there was no interest in fixing our blocked toilet for 6-7 hours despite several discussions/requests and the swimming pool was absolutely filthy.
2) Overnight hotel in Peulla = very poor in terms of food and filthy towels

I only mention the above to ensure different establishments are chosen although regarding Peulla I appreciate how that might be difficult.

Remota = AMAZING!!!!!!!!!!!!!
Las Canteras = excellent (cleanliness, food, service, overall experience)
El Calafate boutique hotel = excellent
Las Canitas = very good overall
Los Juncos = phenomenal!

Sadly all flights were delayed by a variety of hours and even cancelled but this is obviously not Pura Aventura's fault although very frustrating for us. The reason for mentioning this is on a positive note Pura Aventura supported us very well throughout all these moments.

On the trip...

We could have never planned such a holiday so smoothly and so risk free so that all we had to focus on was having fun! Thanks guys!

19th December 2012
Thank you so much for your detailed feedback, it's always very helpful. As you say, in Puella (a hamlet in the middle of the Andes half way between Bariloche/Argentina & Puerto Varas/Chile) there's a choice of 2 and you were in the better one. The food's never a highlight there but there's no excuse for the towels.

As for the Patagonico in Puerto Varas it's most odd since that's a 5* hotel which are usually has been spotless when we've visited previously. Your experience obviously falls short. As with the Natura in Puella, we've fed back your comments and will let you know updates.

What we do in circumstances such as these is to highlight the problems with the hotels, ask for an explanation and seek assurances that issues are resolved. If we have these then we monitor the subsequent guests' experience very closely to make sure that things have been put right. Where they have not, we effectively run a '2 strikes & you're out' rule. Hopefully this gives you a real sense of how important these comments are to us.

However, onto the positives! I'm delighted that we managed to minimise the impact of Argentina's General Strike and keep you on track for an exceptional trip overall.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

We looked at three companies and settled on Pura because they seemed to best provide what we were looking for. Over a nine month lead up, they kept in touch, discussing and fine tuning our trip. At the last minute some changes to hotels were made, one because it burnt down but two others became available which we were recommended to upgrade to. Pura were right, they were excellent value, full board and a good choice of treks, included in the price.

29th November 2012
I know from our conversation how much you enjoyed your time in Chile and Argentina. Your flexibility in the run up to your holiday was much appreciated. Hopefully repaid by us delivering the best possible trip. It's been a pleasure dealing with you both.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

We were so impresse with the arrangements, every thing that was agreed, happened on time. The quality of the guides, accomodation and excursions was first class. We will recommend pura aventura to others and contact them for our next trip!

On the trip...

Please refer to our email to Pura Aventura folllowing our trip

28th November 2012
Thank you so much for your wonderful feedback. Yours was one of those trips which made us green with envy, I'm delighted that it went so well.

Here's the (unedited) email you refer to for others to see:

"We can not thank you enough for a really fantastic itinerary that you put together for us. At every stage everything worked well. There was always someone to meet us at he appointed time and the trip went like clockwork.

Our guide in Cusco and for the Machu Pichu trail, Carlos, was very nice, really excellent company, so knowledgeable and explained everything in an interesting way that really bought things to life for us. The French couple, Antoine and Clarisse, who walked with us were so pleasant and we all got on well together.

The walk itself was demanding but we made it and that was very much due to the excellent organization of porters, cooks etc. The clever timing of our walk meant we hardly saw any other trekkers on what was was otherwise somewhat of a highway.

From Trujillo and north to Cajarmarca was stunning and made so by the enthusiasm of Jose whose knowledge seemed to have no limits. He could have made anything interesting and the sites he took us to were breathtaking. The driver William also deserves a special mention as he navigated us over spectacular passes and through the chaos of Peruvian traffic and downpours. We really enjoyed staying at the Humming Bird Bungalows, at Leymebamba, a very nice change from hotels and we are sure others would enjoy it too.

Lastly, the Aqua cruise was magnificent. The accommodation, food, guiding and staff generally were without fault. Every little thing had been thought about. For example, our very last visit was to the Manatee rescue centre. As we arrived a toilet break was offered and at the same time another guide sprinted off in the direction of the loos - we thought he must have been desperate! Infact, he had gone to put toilet paper, soap and fresh 'aqua' towels ready for the guests - that was forethought and service!

Jackie and Jose Luis were there at the beginning and end of our fabulous trip and tried hard to ensure all went well in Lima. Hernando our guide for the Lima city tour was also very knowledgeable and helpful and we managed a good day on our own with trips to Pachacamac and Museo Larco, fab.

We didn't make it to MATE, the Osman (sic) Collection, to Chavin or to Colca Canyon, as you know, so plenty to return for another year!

I hope from this that you will realise we had a wonderful trip that lived up to everything you promised and, indeed, more.

Thank you so much"
Star Star Nostar Nostar Nostar

Picos holiday

On our service...

The service offered by Pura Aventura before we went on this holiday was very good. However when we raised some issues about the holiday with them on our return, they were completely dismissive of our complaints; their response did not address our concerns at all and they did not even have the courtesy to reply to our last e-mail.
Overall we consider this expensive holiday extremely poor value for money.

On the trip...

The two days walking in the Picos mountains were good. However too many days were spent outside the National Park, trudging along low-level forest tracks. The accomodation was mostly simply mountain inns which were fine, but the food, both evening meals and picnics, was very poor. We were given no choice at the evening meals which mostly consisted of grilled meat and chips and pudding one evening was a Danone yoghurt in its pot! PA's blurb promised 'hearty mountain stews'.
Overall we consider this expensive holiday extremely poor value for money.

4th November 2012
I am very disappointed that you did not enjoy your holiday as we would have expected and wanted. We work very hard to ensure that we set expectations accurately for all of our holidays, and we always welcome feedback. I would mention firstly that we firmly believe that we did provide a full and detailed response to your comments - your letter to us was approximately 1,000 words long; our reply was over 2, 200 words.

We ultimately felt that the issues raised were very subjective rather than being indicative of actual faults of this holiday itinerary. Suffice to say that in the 10 years since we created this route, I can't recall any other client who has expressed a similar opinion. That is not to say your opinion is not valid - of course it is - but there comes a time when beyond our very detailed response to your letter, there really isn't much more to be constructively said or done.

Regarding your comments on the route walked, I would reiterate from our correspondence that our description of the route was accurate (as you acknowledged). The overwhelming feedback over the years is very positive: of course, as with all of our holidays, we always aim to discuss the suitability of the holiday for any prospective clients. The fact that this holiday was not ultimately the right one for you is, as I say, a source of great disappointment to all of us here.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

Pura Aventura's organisation was excellent - all hotels, flights, transfers worked as planned.

28th October 2012
Thank you. I am delighted you enjoyed your holiday.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

this is now the second time with pura and again everything ran like clockwork, great guides lovely hotels. I will use pura again and have told people all about them. they make booking an adventure holiday very easy.

On the trip...

picos de Europe, what a place!

9th October 2012
Delighted that you enjoyed yourselves again this year, and yes, the Picos de Europa really are quite stunning...mind you, next time we might try to tempt you to the Pyrenees or Cabo de Gata! Thanks for your kind comments.

All the best,
Thomas
Star Star Star Star Star

South America holiday

On our service...

This was our first family holiday to South America and our first Pura Aventura holiday. We were so pleased with everything. Thomas at Pura gave us great advice on how to structure our Peru/Galapagos trip from the very beginning. Pura's knowledge of the destinations, the logistics, and the hotels was superb. So that the pre-trip planning was comprehensive, and we had no glitches while on holiday. They really understood what we were looking for. We would definitely recommend Pura Aventura.

On the trip...

We travelled with our two sons (15 and 13) for 17 days -- Refugio Amazonas in the Peruvian Amazon, Cusco/Macchu Picchu including the one day royal inca trail, and then 6 nights on three Galapagos islands. The local agents were all superb. The hotels were great. The advice on choosing a land-based Galapagos holiday was perfect for our family.

30th September 2012
I'm delighted that this all worked out so well for you and the family, it's an amazing range of destinations and experiences to see in one holiday!

You are being very kind with your comments about us though in fact I know we have you to thank for being so flexible. There were a couple of very late changes to hotels (highly unusual circumstances, outside our control). Whilst Sarah here in the office made sure that these resulted in upgrades for you, your trust & flexibility was absolutely critical for us so thank you.

All the best,
Thomas
Star Star Star Star Star

La Rioja holiday

On our service...

I have finally gone on a Pura Tour having booked 2 and cancelled one!
I found the whole booking process easy and helpful.
The tour of Rioja was wonderful with excellent wine tasting, interesting tours of Bodegas and the wine museum. The hotels were lovely and the restaurants all different and interesting. The walks were good although the walk in the wood with sculptures the least interesting as there were few views. We particularly enjoyed the vultures. Our guide Xabi was charming, helpful and very knowledgeable.
A great tour but not for those on a diet!

23rd September 2012
Better late than never, I'm delighted you could actually travel this year! Also very glad that Xabi looked after you so well though clearly he neglected your waistlines... We'll look at the sculpture walk again. As you know, it's a route through a natural park punctuated with natural sculptures. Over time the sculptures have re-integrated themselves into the landscape, that was part of the artistic vision. Of course, the reality is that the sculptures were part of what made the walk more interesting and it may be that the balance has now tipped and we should change this walk for a new route. Thanks again for your feedback and for letting us know how much you enjoyed yourselves.

All the best,
Thomas
Star Star Star Star Star

Peru and Galapagos

On our service...

A really good travel company, providing exemplary, individualised service. They took lots of trouble in customising our South American holiday, and their logistics on the ground were excellent, resulting in a near-perfect trip for us. Also extremely responsive to questions both pre- and post- travel. Very strongly recommended!

On the trip...

A really brilliant trip! We loved the Pura way of hiking the Inca Trail (half a day behind most other groups so that we experienced the Trail as almost deserted apart from us); and the recommendation of the Cachalote for the Galapagos was excellent (we really appreciated the extensive deck space and small group size).

5th September 2012
Lovely feedback. Comments like this are the reason we love to do what we do. Thank you.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Have been on two Pura holidays now, spread seven years apart. Seven years on from a great first holiday (Spanish Pyrenees), I am pleased to say Pura is maintaining its excellent standards. From materials (walking notes, etc) to the staff (both in the head office and on the ground in Spain), everything is of a very high standard.

24th August 2012
This is indeed splendid to hear, thank you!

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Very impressed with Pura Aventura, they gave a very personal service from the outset, accomodating our requirements and creating a bespoke holiday that was just right for us. Superb.

On the trip...

The PICOs were everything we hoped for and more. An unspoilt region of Spain with great walking, kayaking and canyoning, as well as a fantastic coastline with quiet sandy beaches. Perfect.

24th August 2012
I'm so glad you loved the Picos, it's such a special area that it's easy for us to look good. Well, easy for those of us who put together the proposals & sell them. Sarah, Gloria, Diego, Alex, Elisa, etc, the team who actually deliver the holidays in the Picos work much harder!

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Good experiences on both holidays we've booked with Pura. Individual touches and enthusiastic, informative guides.

23rd August 2012
It's particularly good to get such feedback from our repeat travellers. Your loyalty is much appreciated, thank you.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Here is an efficient company who are very interested in two-way communication with their customers. We have found that so refreshing. Everybody involved in our holiday was professional yet friendly and open; All requests and concerns were given serious time and trouble.
In Casa Reda Vinon they were so kind about a recovering Paella victim!
It was sad saying goodbye at both Hotels.

Our guide Diego had taken real trouble to find out about river swimming for us and our three days with him were great. The pick-up of hire car, canoes and cycles were all stress-free experiences. Considering we had hoped to be with other families the pressure on him to be the entertainment was considerable - we just hope he wasn't exhausted! Younger party member was encouraged walking, canoeing and cycling but pace was just right. Thus no parental nagging needed.

The notes and guides were well produced and it was wonderfdul to feel we were able to experience the best of this lovely place.

We will definately consider booking with Pura Aventura in the furure.

On the trip...

Both our hotels were lovely. They were clean and comfortable and beautifully situated with spectacular views of the mountains. We weren't sure what was where in the first and waited outside at a table on the terrace for our dinner for an hour before discovering there was an inside restaurant where they were waiting for us! However, despite our limited Spanish the families were keen that we really enjoyed their wonderful cooking and took trouble to discuss the menu. We were given a real taste of Spain which was what we wanted.
In Casa Reda Vinon they were so kind about a recovering Paella victim!
It was sad saying goodbye at both Hotels.

Our guide Diego had taken real trouble to find out about river swimming for us and our three days with him were great. The pick-up of hire car, canoes and cycles were all stress-free experiences. Considering we had hoped to be with other families the pressure on him to be the entertainment was considerable - we just hope he wasn't exhausted! Younger party member was encouraged walking, canoeing and cycling but pace was just right. Thus no parental nagging needed.

The notes and guides were well produced and it was wonderfdul to feel we were able to experience the best of this lovely place.

We will definately consider booking with Pura Aventura in the furure.

22nd August 2012
Such comprehensive feedback, thank you! I'm so pleased that things went so well for you, particularly in the light of our having to switch your trip from a group holiday to a private/self-drive holiday. Your flexibility and understanding on that front was and is very much appreciated.

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

We couldn't have got better service from Pura Aventura, they tailor made our honeymoon in Costa Rica for us, taking us to places it wasn't easy to get to with other agencies. All of the accommodation was fabulous, everything went smoothly, and nothing was too much trouble. They even suggested improvements to us based on their own recent experiences. We would definitely book with them again.

20th August 2012
Thank you for this, in particular the note about making changes after you had booked. If we think a trip can be improved then we'll do it (with your permission) no matter where we are in the process. That you are flexible enough and trust us to make these changes is great for the team, thank you.

All the best,
Thomas
Star Star Star Star Star

Ecuador and Galapagos

On our service...

A great company to deal with, friendly, professional and brilliant attention to detail. It was a really positive experience creating our amazing honeymoon with Pura Aventura's team.

31st July 2012
Thank you so much. Organising complex honeymoons always carries just that little bit more pressure for us! We are all delighted that you enjoyed your time in Ecuador and the Galapagos Islands so much.

All the best,
Thomas
Star Star Star Star Star

Andalucia holiday

On our service...

We are very impressed with this company as it offers (mostly) good accomodation & the opportunity for genuine experiences of aspects of the country visited

28th July 2012
I'm delighted you were impressed with our work and your time in Spain. On this holiday the accommodation is genuinely eco-sustainable. In two of the three hotels I don't think it's noticeable at all, in the last, it's probably a bit more apparent, particularly in the loos where you don't flush any paper. On the plus side, the food is very, very good and abundant. Thanks again for your feedback though, it helps us to manage expectations better.

All the best,
Thomas
Star Star Star Star Star

Costa Rica holiday

On our service...

We've just returned from two weeks in Costa Rica - our second trip through Pura Aventura. On both occasions, about 7 years apart I'm bound to say that everything has been pretty much flawless. Really helpful in the office, thoughtful, a source of creative ideas, terrific attention to detail, accommodating to our changing demands and always with prompt, courteous and personal attention. After less than 24 hours in Costa Rica our daughter asked if it was all going to be like this - and it was. It's a great trick to have excellent people and contacts in the country being visited - about the only thing Pura Aventura couldn't arrange was for us to see a jaguar but tracking a humpback whale and calf rising out of the ocean was pretty special.

On the trip...

Costa Rica may not be the cheapest destination nor the largest but it certainly packs a great deal in and I think our trip probably packed in as much variety as time would allow - volcanoes, activities, two oceans, mountains and cloud forest, sweltering rain forest and literally teeming with wildlife, flora and fauna - and a great people. From our first pura aventura trip I knew that accommodation was carefully picked - these places were just sensational. It's genuinely impossible to single out one but to give an impression - one dusky evening we drove down an abysmal trail through what appeared to be an industrial zone and emerged in total darkness to be met by the manager waiting for us and a hotel that could have been in the Lost World. Quite fabulous. The hotel for our final night was simply breathtaking. Through the first entrance into a garden, then passing into the room filled with individual works of art, stepping through the floor to ceiling glass wall onto the balcony with the garden, pool, jacuzzi and the city beyond. And the food was terrific! I cannot remember a single bad experience with any of the people we encountered.

27th July 2012
Yes, sorry about the jaguar, glad you enjoyed the whale we sent. That I know of we've only had the one group of clients who saw a jaguar and that was in the Peruvian Amazon so that's for your next holiday! In fact, I'm sitting here in my office looking at pictures of that jaguar kindly printed and framed by them.

In all seriousness though, this is just wonderful to read. The flattery's obviously very nice but your sense of discovery and enjoyment of Costa Rica really shines through, and that's the best bit.

Thank you.

All the best,
Thomas
Star Star Star Star Star

Antarctica Cruise

On our service...

I came across Pura-Aventure as I had been badly let down by another travel company. I had booked with the other company, only to find they had under-charged me for the trip I had booked. Depsite me protesting that they should fulfil there obligations, they simply un-booked my trip and put the money back in my account and to be honest, they were totally unprofessional in the way they treated me. I was devastated at what had happened, it was my dream trip, so to speak.
I contacted Pura-Aventure, as I found they were also agents for trips to The Antarctic. I found a very reasonable priced package and once again jumped at the chance of going to Antarctica and duly booked the trip. Lo and behold, Pura-Aventure had slightly under-priced the trip I had booked. But, unlike my previous disaster, they honoured the price they had agreed and without question. I found Pura-Aventure had a beating heart and a conscience, really refreshing.
I also found that during my experience of both booking and waiting to go, all the staff at Pura- Aventure had an excellent knowledge of both South America and Antarctica. They ad obviously undertaken various travel adventures themselves over the years and this shone through with all the advice I was given. I suppose the only thing I was disappointed about was the fact I was extremely sea sick whilst crossing the Drake Passage. To be fair, I am sure I was even warned about that, though this last fact is in no way the fault of Pura-Aventure.
All in all, I have to say that my experience of using Pura-Aventura was above excellent, they really looked after me and when I embark on my next adventure, I will be contacting Pura-venture for sure.
The food and cabins were excellent as were the medical facilities. I needed them of course for my sea sickness episode.
What I also found a fantastic bonus, was the fact there were only a certain number of people allowed on the ship. Due to this, it felt under-crowded I suppose, very pleasurable indeed.
Above all though, has to be Antarctica. The most astonishing place on Earth.
Yet you should not take my word for it.......................................

On the trip...

The Antarctica cruise was the most astonishing and exciting trave adventure I have been on and I have travelled a bit. The MV Antarctic Dream is an excellent ship, with a first class crew, who had an astonishing array of expertise, shared with us the passengers at all times.
The food and cabins were excellent as were the medical facilities. I needed them of course for my sea sickness episode.
What I also found a fantastic bonus, was the fact there were only a certain number of people allowed on the ship. Due to this, it felt under-crowded I suppose, very pleasurable indeed.
Above all though, has to be Antarctica. The most astonishing place on Earth.
Yet you should not take my word for it.......................................

19th July 2012
I love the line about us having a 'beating heart and a conscience', corny as it might sound out of context, it's really absolutely spot on. Thank you.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Their product offerings are interesting, well put together. Ther service is prompt and of the highest order.

18th July 2012
Thank you very much for this. It's particularly welcome given that you are approaching your third trip with us. Your loyalty is a great compliment to the team.

All the best,
Thomas
Star Star Star Star Star

Argentina holiday

On our service...

Very efficient company with friendly staff. We used their service twice and might do it again. They have very good knowledge of Chile and Argentina and their choices of hotels and lodges are great. We were also very pleased with the guides we had in both countries.

On the trip...

Our Argentina holiday was very good, however we had one bad experience with one particular hotel. Our guide, Jorge, in Salta was very good. As a whole, the trip was well planned and the accommodation perfectly chosen. As I said before we would use PURA's service again.

18th July 2012
Hopefully you will be back again soon, it's always a pleasure to deal with you.

Just to elaborate a little on the hotel mentioned. This was a 'designer' hotel in the Mendoza wine area of Argentina which had shown great promise. It turned out to be all style, no substance. In fact, even the style was questionable.

Suffice to say, we suspended the hotel immediately in the light of your feedback. We do always pass on comments to hotels or service providers. Usually it's good feedback. Where it's negative we give them the right to reply as that seems only fair. In this instance, we have waited and waited for them to respond....the lack of response tells us all we need to know and the hotel is now permanently off our Mendoza 'wine list'.

We much prefer that clients don't have bad bits in their holidays but where it does happen we do our very best to respond quickly to fix things.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

Pura Aventura were great from start to finish keeping me well informed on all the details & travel arrangements for my trip. A wonderfully detailed itinerary so I knew exactly where I was going to be & when & what I would need to takewith me. The whole trip ran very smoothly. Thankyou to all the guys & girls at the offices in Brighton as well as the lovely crew in Peru.
After a restful night in Aguess Calientes we then went on to visit the Cocla coffee co-operative. This was again wonderful as we were taken through the whole process of coffee production, literally from picking the coffee cherries from the trees to the delivery,cleaning,drying, grading, roasting,testing grinding.and eventually drinking. What a process !!! Will never take my simple cup of coffee for granted again. Also had a wonderful nights homestay with a member of the co-operative Alejandro and his lovely family.who couldn't have been kinder or more welcoming hosts. Alejandro also took us up into the hills to pick more cherries, yet another brilliant experience !
Can't fault the whole trip. Wonderful !!

On the trip...

A fabulous holiday from start to finish ! The hotel Picoaga at the start was lovely,attentive staff & perfectly located. We hiked the Inca trail in a small group of 4 with our lovely guide Carlos and a team of 9 porters who carried,cooked & cleaned up after us !! The trail was wonderful & the scenery breathtaking (as was the altitude at times....Dead womans pass) Loved the cloudforest !! I was the 'weakest link' on our trek as not as fit as I thought I was so therefore a bit slower, but was never made to feel a hindrance to anyone. The sense of achievement on reaching the sun gate on day four reduced me to floods of tears !! So happy !!
After a restful night in Aguess Calientes we then went on to visit the Cocla coffee co-operative. This was again wonderful as we were taken through the whole process of coffee production, literally from picking the coffee cherries from the trees to the delivery,cleaning,drying, grading, roasting,testing grinding.and eventually drinking. What a process !!! Will never take my simple cup of coffee for granted again. Also had a wonderful nights homestay with a member of the co-operative Alejandro and his lovely family.who couldn't have been kinder or more welcoming hosts. Alejandro also took us up into the hills to pick more cherries, yet another brilliant experience !
Can't fault the whole trip. Wonderful !!

6th July 2012
Gosh, what a great treat to read! This really is what makes us want to come to work each day so thank you.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Efficient and friendly

5th July 2012
Short and sweet. Thank you!

All the best,
Thomas
Star Star Star Star Star

Peru and Galapagos

On our service...

There isn't anything that this Company won't do for you - if they can. This trip was our second one with them and we would (and do) recommend them highly for both their group trips and also their bespoke ones.

On the trip...

An awesome holiday which was made very special by the arrangements that Pura Aventura put in place, e.g. the hotels, the porters and guides, etc. We had a trip of a lifetime with a group of like minded people.

5th July 2012
Thank you so much. This is quite enough to make us all blush.

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

The service, both from the UK office and on the ground in Spain, was most efficient, prompt and helpful. The holiday was well planned with a varied itinerary, excellent directions and good choice of accommodation. Will certainly look for further holidays with Pura.

4th July 2012
Thank you very much, I'm very glad the directions worked well for you, Diego had some work to do when a farmer closed off some of his land just before you left for holiday!

All the best,
Thomas
Star Star Star Star Star

Peru and Brazil holiday

On our service...

Well organised trip with good support in Peru, more laid backn in Brasil

2nd July 2012
Thank you for this, it sounds like exactly the way we want our walk and beach holiday to work! Glad you enjoyed yourselves so much.

All the best,
Thomas
Star Star Star Star Star

Peru and Galapagos

On our service...

They are a great team able to add considerable value to anyone thinking of booking a trip. Their local knowledge and expertise ensures all the small details are covered. We did not have to worry about a single connection or pick up, and the local guides were professional and fun to spend time with. Our holiday was a big investment and their care made it a brilliant experience.

30th June 2012
Thank you so much for this. You aren't supposed to notice the small details but it's nice that you did! It's in the details that we, particularly Sarah and Gloria, focus the most. For us it's a big responsibility to manage people's investment (of time, money and trust). I'm glad your investment paid off.

All the best,
Thomas
Star Star Star Star Star

Nicaragua holiday

On our service...

Excellent support when one of our intended party fell ill before the trip and was unable to travel. Communication from Pura staff was excellent and the trip was a great sucess thank you.

On the trip...

An excellent trip with a good range of activities and some lovely small hotels.

30th June 2012
Thank you for this. Quite apart from having enjoyed your time in Nicaragua so much, it's the way we react to the unexpected which really tests us. It's great to hear that you felt that was dealt with so well.

All the best,
Thomas
Star Star Star Star Star

La Rioja holiday

On our service...

For a hispanophile like myself it is good to have a company that specialises in holidays to Spanish speaking countries.
The countryside was spectacular and the accomodation and restaurants were well chosen.
The guide was helpful, knowledgable and experienced.

On the trip...

I now feel that I have a much better understanding of wines.
The countryside was spectacular and the accomodation and restaurants were well chosen.
The guide was helpful, knowledgable and experienced.

30th June 2012
I'm delighted you have found us and that you have enjoyed both of your trips with us! Thank you for taking time to tell other people what you think.

All the best,
Thomas
Star Star Star Star Star

Ski holiday

On our service...

We've travelled with Pura 4 times which speaks for itself. Efficient and personal service with a great product...

On the trip...

The holiday is made by the Pura team, and particularly Jaime - a superb guide - nothing is too much trouble - and an excellent teacher. We missed Alex this year! Muy bien!

30th June 2012
Your loyalty is greatly appreciated and I know how much Jaime enjoys his weeks with you all. Let's see if we can dust Alex off again for 2013!

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

We found them to be really flexible, helpful and imaginative in their approach

29th June 2012
Thank you, we try our best.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

Excellent - they made it easy to organise all aspects of trip. Holiday was of very high quality and all travel links went smoothly!!!

29th June 2012
It's lovely to hear that you found the holiday easy to organise as well as, most importantly, enjoying the trip so much.

All the best,
Thomas
Star Star Star Star Star

Antarctica Cruise

On our service...

A good knowledgable Company who give a personal service and adapt a holiday around your needs.

On the trip...

A perfect cruise with a difference. A small vessel with multi national passengers. Good crew and staff and fantastic scenery. Our itinery had to be changed because of weather conditions and indeed we missed a couple of land visits, but nevertheless we thoroughly enjoyed the experience to visit this continent in a way explorers probably did many years ago.

27th June 2012
I'm so glad you liked Antarctic Dream so much, she really is a great small ship. As you say, Antarctica is wild and you never quite know what nature is going to throw at you - apart from amazing views & wildlife - so thank you for being flexible.

All the best,
Thomas
Star Star Star Star Star

Argentina holiday

On our service...

Pura Aventura ia an excellent tour company, combining a very professional and well-organised service with a friendly personalised approach. Great care is taken in providing (and delivering) exactly the holiday you are looking for. Their in-depth knowledge and first-hand experience of all the countries, locations, hotels available etc, is particularly helpful in planning a holiday.

On the trip...

Our holiday in Argentina was the third time that we have used Pura Aventura for organising trips to South America - on each occasion our holidays have more than surpassed our expectations. All of the arrangements made have worked perfectly and the hotels, tours, guides used etc. have been of a consistently high quality. Our trip to Argentina was entirely tailor-made and, thanks to the excellent advice provided, delivered just what we wanted.

27th June 2012
Thank you for your lovely comments. I know Sarah likes to look after you as well as possible! She, and we all, sincerely appreciate your loyalty.

All the best,
Thomas
Star Star Star Star Star

Peru holiday

On our service...

Thomas obviously knows Peru well and his recommended itinerary worked really well. They were happy to answer our numerous questions and provided plenty of useful information about the places we were visiting and what to take etc. Sarah organised the logistics really thoroughly and it all worked well.

On the trip...

Our holiday, all the services provided and the hotels, were brilliant. We've provided some specific feedback to Pura Aventura on 2 of the tours/guides. Their guide, chef and porters on the Inca Trail were exceptional.

27th June 2012
Thank you for your kind words. We do our best to take what we know and apply it to your holidays so it's very nice to hear that it worked so well for you. Detailed feedback is one of the ways we keep our information fresh so is absolutely invaluable, thank you.

All the best,
Thomas
Star Star Star Star Star

Andalucia holiday

On our service...

Extremely well organised company providing excellent personal service and taking care to provide its customers with exactly the sort of holiday that they want.

26th June 2012
Thank you. We've put a lot of work into our Andalucia holidays this year and are really pleased that you enjoyed yourselves so much.
Star Star Star Star Star

Peru holiday

On our service...

I found Pura Aventura to be a top-rate tour company. This was due to the smooth organisation of my trip, a thoroughly stimulating and well planned itinerary, an excellent guide, and a high standard of hotel accommodation. I will have no hesitation to use Pura Aventura again for my next South America trip and can wholeheartedly recommend their Inca Trail hike to Machu Picchu.

25th June 2012
Thank you. I'll pass your message on to Pepe, Gaby and the team in Cusco!
Star Star Star Star Star

Chile holiday

On our service...

Well all I can comment on is booking a trip with Pura and what happened when I carelessly broke my ankle 2 days before departure. The booking procedure was amusing patient and helpful. The departure pack was on time and complete. When I emailed to cancel the staff were sympathetic and efficient in their help with cancellation ameliorating a rather miserable situation. I do intend to book go to Chile with them again.
I have booked with Pura again this time for a Rioja walking holiday in September.Again, a pleasingly easy and helpful booking procedure. I am being very very careful!

25th June 2012
Please do be careful, we much prefer it when you get to actually go on holiday with us!
Star Star Star Star Star

La Rioja holiday

On our service...

An experience not to be missed. We were looked after from start to finish by an excellent companion called Xabi who made everyone at ease throughout.
Xabi made sure individuals in the group were looked after despite varying capabilities and needs, and was excellent company during our many meals together.My wife and I have learnt alot about Spain, it's wine and it's people. The quality of the accommodation and organised events was second to none whilst keeping in touch with the real Spain in the markets and Pintxos bars. Xabi taught us that not all expensive wines are good and how to know the difference.
If you are moderately fit and able bodied this is the holiday for you.
Every restaurant we went to had a different character but all shared the excellent food.

On the trip...

The Hotel Villa de Abalos was an excellent family run business in an idyllic village setting. Experience the excellent accommodation and meals, with a taste of the local life at the bar around the corner in the evening.I'll be back.
Every restaurant we went to had a different character but all shared the excellent food.

25th June 2012
Thank you for taking time to write in such detail. Xabi's a great asset, I'm pleased you got so much out of your time with him. I notice he's even got you spelling Pintxos the Basque way!

All the best,
Thomas
Star Star Star Star Star

Picos holiday

On our service...

Great personal service from very friendly people.

On the trip...

Thoughtful suggestions at the planning stage, great service at booking, well-chosen locations and accommodation and clear and useful information. We had a great time!

25th June 2012
That's lovely, thank you. We're also lucky to have such good people on the ground to tell us about new places to stay, new walks, etc. so I will pass on your thanks.
Star Star Star Star Star

Pyrenees holiday

On our service...

Very well run organization who really care about their customers and who will go the extra mile to accommodate their requests

On the trip...

Their additional notes were very good. Walks not too onerous for us and the staff at the country hotels were fantastic. We arrived at our last hotel very late in the season and were the only couple but we still enjoyed wonderful hospitality and food.

25th June 2012
Thank you so much...though having not yet eaten lunch today, the idea of a meal at Mas d'en Roqueta is more than I can take!

All the best,
Thomas
Star Star Star Star Star

Ecuador and Galapagos

On our service...

We were impressed by the helpful, professional and personal service provided by Pura Aventura.

On the trip...

Pura Adventura had excellent knowledge and first-hand experience of the location and were able to provide us with exactly the holiday we wanted.

25th June 2012
Thank you. In particular thank you for your flexibility, I know you were faced with a change of Galapagos boat (dry dock for repairs) but trusted us to get the best alternative for you. Trust which I think/hope was well placed.

All the best,
Thomas
Star Star Star Star Star

Chile holiday

On our service...

Really friendly, helpful staff. All our questions relating to worries about walking conditions and accommodation were answered honestly and when there was a problem due to a fire in a national park, everything was sorted out satisfactorily.

On the trip...

Although the whole holiday was fantastic, some of the local guides were not so good. We felt that one in Santiago was struggling to make places look interesting and we could have walked from place to place rather than be in the mini bus all the time. The company in Atacama had to deal with bad weather but when we asked if they could stop more often for us (all the group) to take photos, they didn't always do this. What might be standard views to them are new and exciting for us.

25th June 2012
Thank you for your comments. We put a lot of effort in to work around the fire in Torres del Paine so great to hear that the plan b worked for you.

As for guides in Santiago, we're looking at new walking tours there which will hopefully make that more interesting. We have previously had good walking guides there but they've left so there's always work to do to find the best!

Into the Atacama, I take your point entirely and I think it's worth pointing out to future clients who find themselves in the same situation. It was really a shame that your dates didn't quite work with your being able to enjoy the more tailored services of Camilo, our man on the ground.

All the best,
Thomas
Star Star Star Star Star

Peru and Galapagos

On our service...

Professional , prompt, personal and well able to deal with balls out of left field.

On the trip...

The thing that separates the men from the boys is when unforseen circumstances arise. Pura Adeventura facilitated a change in itinerary when a volcanoc eruption caused a change to plans with prompt professionalism. Everything esle was as wonderful as we hoped!

25th June 2012
Thank you for this. I have to credit Sarah and Gloria with handling those changes - they are always great people to have on side but the come into their own when there's a problem to deal with.

All the best,
Thomas
Star Star Star Star Nostar

Picos holiday

On our service...

Well organised, professional and good tour guides, and good range of activities.

On the trip...

Great activities, good car rental, fair price. Didn't expect to be sharing a room. Hotel was nice and clean. Wine/beer/drinks and breakfast there were good. Quality of food at dinner was below average. Overall, a great experience, including the fact that we had a great time with Diego.

25th June 2012
Thank you for this and glad that you enjoyed the Picos so much, specifically the wonderful Diego. At the hotel we're looking into your comments about the food - whilst it's never been a gourmet eatery, 'below average' isn't good enough for us. With regards rooming, we're always happy to quote on the basis of single occupancy so I'll take a note and when you, hopefully, travel with us again we'll know to get you your own room.

All the best,
Thomas
Star Star Star Star Star

Peru and Galapagos

On our service...

I think their attention to detail and customer service are outstanding. I am happy to use them again and to recommend them.

25th June 2012
Why thank you. It's honestly why we come to work.

All the best,
Thomas
Star Star Star Star Star

Pyrenees Family Ski

On our service...

Does what it says on the tin...

28th February 2009
Star Star Star Star Star

Pyrenees Family Ski

On our service...

an excellant package all was spot on;excellant hotel,resort and more important fantastic hosts jaime,alex and james really did work hard to please all,the girl instructors miram ana anna also did a fab job especially with our daughter georgina.We are looking forward to a repeat next year and we will remember "eye of the Tiger" Well done to all at pura aventura

28th February 2009
Star Star Star Star Nostar

Brazil

On our service...

haved used Pura Aventura on four trips, on previous trips there has been the odd problem, this time , Brazil, everything thing was excellent and a very enjoyable holiday, apart from the mugging, lets hope the forthcoming
holiday to Argentina is as good

25th February 2009
Star Star Star Star Star

Pyrenees Family Ski

On our service...

Very personalised service. We liked the pre holiday info pack, but thought the T shirt a waste- especially since we had received on the year before.

On the trip...

The large group did not work as well as the smaller group John went on last year. The guys( Alex, Jim and Jaimie) did really well trying to accomodate us all, but there were too many guests trying to vie for their own needs and wants

24th February 2009
Star Star Star Star Star

Galapagos Cruise

On our service...

A knowledgable, helpful and prompt company to deal with.

17th February 2009
Star Star Star Star Star

Peru, Chile & Ecuador

On our service...

We had a two-month holiday with Pura Aventura, covering Peru, Chile and Ecuador, and clicking in and out of other groups with tailor-made sections in the middle. All the arrangements went extremely smoothly; the guides were first class; most of our flights were with Lan Chile, which was very good; the hotels were all excellent of their kind, and we were given due warning if they were not going to be luxurious (cf Refugios on the Patagonia walk); the guidlines for what equipment to take and what to expect were second to none, and we were extremely please with the way the whole trip was put together to give us a hugely varied and interesting holiday, mixing activities of varying degrees of strenuousness in amazing places with lazy days or sightseeing days. We felt that the staff of Pura knew all the places they were sending us to, and we know that we could trust them to arrange our next holiday without any qualms whatsoever. This seemed to be the feeling of everyone in the three groups we joined up with.

4th January 2009
Star Star Star Star Star

Chile, Volcanoes & Vineyards

On our service...

Excellent holiday very well organised by Pura from start to finish i.e from booking the trip to getting back to the UK.

4th January 2009
Star Star Star Star Nostar

Chile, Volcanoes & Vineyards

On our service...

Our second trip with them and would certainly consider another.

On the trip...

We were the first group to try this trip and overall we thoroughly enjoyed it. An interesting mix of activities which gave everyone their high moments although the volcano walk was probably more difficult than anticipated. The guide was very good and kept us entertained throughout.

7th December 2008
Star Star Star Star Star

Peru & Chile

On our service...

They are a first-rate organisation to go to for your dream holiday. Not only are they effecient, they offer incredibly helpful and friendly advice based on first-hand experience.

On the trip...

The schedule was perfect and well-paced. I would give them a ten out of ten for everything. The only exception being the guide we have on the Inca Trail (Joakin). While he was extremely knowledgable historian and naturalist, one got the impression that he was bored of people. He often raced ahead out of our site, leaving the group to take care of each other. This was particularly dangerous considering that we had some older (albeit fit) people in our group. Even other guides commented on his apparent lack of interest.

30th November 2008
Star Star Star Star Star

Chile,Volcanoes & Vineyards

On our service...

I do not want to go on holiday with another company now that I have been on two with Pura Aventura. We have had two guides and both have given 100% to us regarding knowledge and companionship.

On the trip...

Personally I found it harder than a easy to moderate holiday. I didn't attempt the volcano walk, only one of our party managed to get to the top, and the others said how difficult it was.

25th November 2008
Star Star Star Star Star

Costa Rica Self Drive

On our service...

Questions we had about our trip to Costa Rica were answered promptly; the staff have a detailed knowledge about the country and the trip, which helped us to prepare in advance. Both of our trips with Pura have used excellent local companies and guides, an important factor in getting everything right. Our latest trip provided a great balance of the natural world, excitement and relaxation, once again a fantastic memorable holiday!

25th November 2008
Star Star Star Star Star

Chile; Atacama & Patagonia

On our service...

Uncomplicated but well thought out and organised trips.

20th November 2008
Star Star Star Star Star

Picos Walk

On our service...

Pura are an excellent company with the needs of the client as the number one priority. The website is superb it gives a really detailed itinerary on request and is easily navigable. The staff are also excellent from start to finish and the standards of the information packs are the best I have ever experienced. Nothing is ever too much trouble.



On the trip...

This was a wonderful holiday that went smoothly from start to finish. Alex was an excellent guide, he took us to some of the most beautiful areas I have ever visited it certainly opened my eyes to a part of Spain everyone should experience. The picnic lunches have to be seen to be believed, he always chose locally produced food and I didnt think one rucksack could provide so much food! In the evenings he took us to restaurants you wouldnt necessarily find if you were by yourself and he was on hand to advise on good dishes (and wines). The accomodation was 1st class and ran by wonderful people who knew how to provide comfort and maintain that family run feel. We have now been on two pura holidays and are looking forward to our third and continue to recommend the company to our friends.

5th November 2008
Star Star Star Star Star

Peru Uncovered

On our service...

Excellent holiday with great organisation. Pura arranged our holiday perfectly with that of our friends so that we both did exactly what we wanted to without compromise.Very good prganisation and great guides.

13th October 2008
Star Star Star Star Star

Wildlife Ecuador

On our service...

This was the first time we used an organisation to arrange our travel. We are so impressed and cannot find any fault with Pura, everything was well planned and organised, from the information we received prior to departure to the transfers, guides, accommodation, trips, excursions - all exceeded our expectations. We have already recommended Pura to all our colleagues at the University.
Thank you. Sharon & Kay

Cloud Forest - Amazing
Amazon - Amazing.

We learnt so much, our heads are still aching. Plan to return to Ecuador and the rest of Latin America.

On the trip...

Galapagos - Amazing, motor schooner Cachalote was perfect, the crew, guide (and other passengers) were brilliant
Cloud Forest - Amazing
Amazon - Amazing.

We learnt so much, our heads are still aching. Plan to return to Ecuador and the rest of Latin America.

30th September 2008
Star Star Star Star Star

Ecuador

On our service...

The organisation and the tailoring of the trip to meet our wishes was first class. Everything went to plan - no mean feat in South America - and the accommodation and locations were great. To top it all - and we have made a number of visits to the region - the guides were the best we have known and made the trip and some of the experiences unforgettable. We would have no hesitation in using Pure Aventura again.

24th September 2008
Star Star Star Star Star

Rioja Walk

On our service...

I think that Paura Aventura is a friendly and professional company that offers what I claims to offer.....true adventure combined with comfort, a friendly and relaxed atmosphere and convenience. It is wonderful to find a holiday company that gives you value for money and really cares about its customers.

23rd September 2008
Star Star Star Star Star

Peru Uncovered

On our service...

The whole of the organisation was excellent, everything that we booked happened in the way that we expected and the guides that we met were very interesting helpful and knowledgable. We especially liked the way that the inca trail was done, starting after lunch on the first day, so that we were not walking or camping with lots of other groups

18th September 2008
Star Star Star Star Star

Rioja Wine Weekend

On our service...

Fantastic from start to end. Xabi was a superb guide and host. The accommodation and hospitality at Mirador de Moncalvillo was excellent. Good attention to detail, quality and personal requests was provided by Pura Aventua (PA) from bookiing the trip and for the duration. I intend to use the company again and will have no hesitation recommending PA to my family and friends.

9th September 2008
Star Star Star Star Star

Picos Inn to Inn

On our service...

Very well briefed, information was very good and our holiday went very smoothly.

8th September 2008
Star Star Star Star Star

Picos Family Adventure

On our service...

Our holiday was everything we had hoped it would be.

Your two guides were briliant - they took us taken to some spectacular, unspoilt places which I shall remember for ever. They were very considerate of the less able in the group and were more than happy to alter the day's event to satisfy everyone's wishes.

The accommodation was of a very high standard and nothing seemed to be too much trouble for anyone.

In conclusion, this was a fantastic holiday and hope we can find something next year to equal it.

5th September 2008
Star Star Star Star Star

Pyrenees Family Adventure

On our service...

It's a well run organisation with good array of activity holidays and competent fun guides. We went to the Pyrenees. The activities were great, particularly the rafting. The hotel was in a great location, but the beds a disaster. We missed the opportunity to eat out for dinner, which we had in the Picos. Other than that - no complaints

2nd September 2008
Star Star Star Star Nostar

Picos Self Drive

On our service...

Holiday was good, great guides, canoeing and cannonying great, cares gorge brilliant although loads of people on walk. Hotel accommodation and food great, although the second hotel had dark pokey rooms. All in all good holiday, although teenage kids would have preferred more interaction with kids own age.

2nd September 2008
Star Star Star Star Nostar

Picos Family Adventure

On our service...

We had an excellent holiday with Pura Aventura - the experience in Spain was second to none.

On the trip...

If anything, the advance material undersold the holiday. Local guides who were relaxed yet worked hard to make sure we had a good time made this holiday stand out. Would definitely consider using PA again, and visiting this part of Spain again.

31st August 2008
Star Star Star Star Star

Chile Ski & Brazil

On our service...

Very well run organization that makes your holiday personal to you.

31st August 2008
Star Star Star Star Star

Costa Rica Self Drive

On our service...

Pura Aventura were spot on for our requirements. They 'talior made' a holiday in Costa Rica for us.

Definately plan to use them again, furhtermore have already recommended them

29th August 2008
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